Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Dec 27, 2020 10:52:22 AM by Aleksandar D
Hi Muhammad,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 27, 2020 10:55:13 PM by Muhammad A
my currrent request status is solved but I didn't receive my amount back
Dec 27, 2020 11:03:20 PM by Aleksandar D
Hi Muhammad,
Even if the ticket's status is set to 'Solved', you still can reply to the ticket. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Dec 28, 2020 05:05:47 AM by Mavia R
Dec 28, 2020 05:08:30 AM by Aleksandar D
Hi Mavia,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 29, 2020 11:29:57 AM by Raluca C
Dec 29, 2020 01:53:45 PM by Raluca C
Dec 29, 2020 02:47:19 PM by Andrea G
Hi Raluca,
Sorry about that, the link is working on my end. It should be taking you to your Requests page in the help center. You should have also received an email notification where you can see and reply to your ticket.
Thanks!
Dec 29, 2020 04:02:37 PM by Raluca C
Dec 29, 2020 04:07:58 PM by Raluca C
Dec 29, 2020 05:10:46 PM by Raluca C
Dec 29, 2020 05:47:32 PM Edited Dec 29, 2020 05:52:43 PM by Joanne P
Hi Raluca,
I've shared your concern with the team. One of our agents will follow-up with you and assist further in verifying your billing method.
Dec 30, 2020 05:22:11 AM by Gopal M
Hi I added my VISA card and two amounts were deducted from my bank account and I selected do it later to enter those 2 amounts. But now in my billing methods it is showing Requires Verification Contact Customer Support. THere is no verify now button.
Dec 30, 2020 05:32:43 AM by Aleksandar D
Hi Gopal,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 6, 2021 07:46:10 AM by Samuel B
Jan 6, 2021 09:02:52 AM by Andrea G
Hi Samuel,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 6, 2021 10:36:19 AM by Samuel B
Jan 6, 2021 10:39:47 AM by Samuel B
Jan 8, 2021 07:11:46 AM by AZ P
Hello, I would like to verify my payment method but I Need to contact support to verify my credit card but it doesn't give an option to contact support.
How to solve this issue please
Jan 8, 2021 08:08:15 AM by Andrea G
Hi AZ,
We'll have one of our agents reach out to you via support ticket in order to assist you.
Thanks!
Jan 8, 2021 08:44:48 AM by AZ P
Thank you Andrea
I could not find anything in the link for a support ticket
Jan 8, 2021 09:50:46 AM by Andrea G
Hi AZ,
I can see our team has already reached out. You should have received an email notification where you can access your ticket.
Thanks!
Jan 8, 2021 10:31:45 PM Edited Jan 9, 2021 12:56:20 AM by NikolaS N
Hi everyone, I am having an issue with paying a freelancer. Although I used Paypal 2 days ago on Upwork and it worked fine, today I cannot pay. First my credit card was denied, and I tried to change to my Paypal but it was also declined. I erased both from my Upwork account to try again but it never syncs. Below are pictures of what pops up when I try to sync. Either I get a blank page or a weird kind of notice that I have never seen before. Thanks in advance for any help. Sean
**Edited for Community Guidelines**
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Jan 9, 2021 01:06:33 AM by NikolaS N
Hi Sean,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.
You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet.
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Thank you,
Jan 9, 2021 07:02:31 AM by Sean M
Jan 12, 2021 07:14:07 AM by Afaq K
Hello Everybody,
I want to pay my first freelancer after hiring.
When I use my visa card I am facing issue that card is not valid.
That was definitely because budget for the job was 120 USD and I had not enough money in my visa credit card. But than I have send enough money in my card and still facing problemo.
How much time this process will take to integurate my card in the system.
Afaq Khan
Jan 12, 2021 08:18:24 AM by Andrea G
Hi Afaq,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 25, 2021 11:22:02 PM Edited Jan 26, 2021 12:03:42 AM by Aleksandar D
I need help in verifying my credit card. I I was debited but no option to input the exact amount to enable the verification. Please help thanks.
See attachment
**Edited for Community Guidelines**
Jan 26, 2021 12:04:13 AM by Aleksandar D
Hi Rocque Colins,
One of our team members will reach out to you directly via a support ticket to assist you further with the card verification.
Thank you.
Jan 27, 2021 12:02:13 AM by Rayid A
Jan 27, 2021 01:27:51 AM by Aleksandar D
Hi Rayid,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 27, 2021 01:37:32 AM by Rayid A
Jan 29, 2021 01:01:10 AM by Jinyang C
I can't contact upwork customer support team. I have an issue with billing method.
so i can't create new milestone for my customer account.
this account worked with well until last week. can i know what the problem is
Thank you!
Jan 29, 2021 01:17:47 AM by Aleksandar D
Hi Jinyang,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 3, 2021 05:51:16 AM by Yasmine M
Hello
I put a task and I am unable to pay
The site did not accept the visa, mastercard or Paypal
All were not accepted
What are its conditions
Feb 3, 2021 06:15:23 AM by Aleksandar D
Hi Yasmine,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 8, 2021 07:36:50 AM by Drew R
how do i verify the payment, it wont let me, im from the uk
this is very annoying .
please can i have help asap please