Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Need to contact support to verify my credit card but it doesn't give an option to contact support

amr-tareq
Active Member
Amr T Member Since: Jul 24, 2017
11 of 1,988

Hi Varelia or Bojan,

I have the same issue - not able to verify payment anymore and it is blocked.

Thank you

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
12 of 1,988

Hi Amr,

 

Thank you for reaching out to us. One of our agents will reach out to you directly via support ticket to assist you with your request.


~ Bojan
Untitled
e36bc073
Active Member
Brandi M Member Since: Jun 5, 2019
13 of 1,988

I have the same issue

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 1,988

Hi Brandi,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
5d605232
Active Member
Johnny L Member Since: Jul 8, 2020
15 of 1,988

Hi  Bohan,I have same issues about locking my credit card after three times  failure veriification, need  your help

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
16 of 1,988

Hi Johnny,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
Untitled
e906b6a0
Active Member
Ranya A Member Since: Dec 16, 2020
17 of 1,988

Hello
I have the same issue
And when I checked my bank account I found transaction with the amounts I used for verification while the verification is failed
52e0aefe
Active Member
Daniela G Member Since: Jun 3, 2019
18 of 1,988

Hello, I have the same Issue, can you help me? I just register 2 of my cc and both with the same status... Requires verification. Contact customer support

fbe92a3d
Active Member
Anne M Member Since: Jun 19, 2019
19 of 1,988

I have the same issue. I need to verify my account, yet I'm getting a message to contact support and there is no support customer service number. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
20 of 1,988

Hi Anne, 

I'm sorry if this has caused you any inconvenience. A member of the Customer Support Team will reach out to to assist you with your credit card verification. 

 

ETA: Hi Anne, I wanted to check, are you referring to the request to verify your identity to get the ID-verification badge on your account? Or are you referring to verifying your bank account? You may try to remove, and then re-add your bank account. The two small deposits should re-initiate. We can escalate this to the team if this doesn't work. 


-Avery
Untitled
TOP KUDOED MEMBERS