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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
David B Member Since: Jul 4, 2018
11 of 172

I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

Avery O Moderator Member Since: Nov 23, 2015
12 of 172

Hi David, 

A member of the Customer Support Team will reach out to you to assist you directly. 

Active Member
Orane C Member Since: Feb 28, 2019
13 of 172

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

Avery O Moderator Member Since: Nov 23, 2015
14 of 172

Hi Orane, 

I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 

Active Member
Carol B Member Since: Jul 5, 2018
15 of 172

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

Valeria K Moderator Member Since: Mar 6, 2014
16 of 172

Hi Carol,


It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
Active Member
Retouch P Member Since: Jul 6, 2018
17 of 172

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.


Please help me

Vladimir G Moderator Member Since: Oct 31, 2014
18 of 172

Hi Retouch,


Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

Active Member
Nehal M Member Since: Jul 8, 2018
19 of 172

Same issue. how do I verify?

Community Guru
Jo-An B Member Since: Aug 2, 2016
20 of 172

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!


~ Jo-An