Jan 17, 2020 05:45:34 AM by Awinash K
I am Awinash. I have a verified PayPal account, which is linked to my work account. I can see in my Paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the work page "charge failed".
I am not able to hire my client, what's the problem,
In paypal I can't even see that any attempt was made. How can I get more information about what is wrong? (other payments via PayPal have always been fine)
And **Edited for community guidelines**, I can't contact work in any other way than this forum.
Thanks Awinash
Solved! Go to Solution.
Jan 17, 2020 06:04:38 AM by Goran V
Hi Awinash,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your PayPal account. Thank you.
Jan 17, 2020 06:04:38 AM by Goran V
Hi Awinash,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your PayPal account. Thank you.
Jul 14, 2020 01:24:31 PM by Erika M
I am having the same problem. There are so many people on threads in here with this issue, why can UpWork not resolve this? There's obviously an issue!
Jul 14, 2020 02:39:46 PM by Bojan S
Hi Erika,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jul 20, 2020 12:13:39 PM by Erika M
Jul 20, 2020 01:53:47 PM by Bojan S
Hi Erika,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for your patience.
Jun 20, 2021 05:13:35 PM by Brad B
Jun 20, 2021 05:42:31 PM by Pradeep H
Hi Brad,
Thank you for your message. I do not see any Paypal payment method added to your account yet. If you are requesting assistance for another account, could you please click on my picture next to this post and send me a private message with the registered email address for that account so I assist you in a better way?
Thank you.
Pradeep.
Jun 20, 2021 07:03:29 PM Edited Jun 20, 2021 09:04:17 PM by Pradeep H
Thanks for your response. You don't see a Paypal linked to my account
because your website won't accept my PayPal despite multiple attempts. I'll
include screenshot of the error msg. This is for account linked to:
**Edited for Community Guidelines**
.
Jun 20, 2021 09:23:07 PM by Pradeep H
Hello Brad,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep.
Mar 3, 2022 08:30:24 PM by Abhinav S
I'm unale to pay throught my Master card or Visa or PayPal . I connect to the support but didn't resolve my problem yet.
Mar 3, 2022 10:32:28 PM by Pradeep H
Hi Abhinav,
Thank you for your message. I checked and the transaction did not complete with the selected payment method on your Paypal wallet. Could you please retry the transaction using an alternative payment method from PayPal wallet? Feel free to message us if you need further assistance.
Thank you.
Pradeep
Mar 4, 2022 01:14:20 AM by Goran V
Hi Abhinav,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Mar 4, 2022 12:59:47 AM by Abhinav S
I had tried Master card, Visa card also but it's not accepting.
Jan 23, 2024 07:15:18 AM Edited Jan 23, 2024 07:16:01 AM by Fernandez C
I have similar case. Cant buy connects using my paypal . But it worked on the first time now its no longer working.
Jan 23, 2024 10:35:30 AM by Arjay M
Hi Fernandez,
Thank you for reaching out and reporting this. Please know that in order to use PayPal as a billing method on Upwork, your PayPal account must have a linked credit or debit card for recurring payments. For cases like this, a funding source is required to add PayPal as a billing method.
You may visit this help article for alternative billing methods you can choose from when purchasing Connects or upgrading your membership. Let us know if you need further assistance.