Sorry to hear you are having issues with one of the freelancers you hired. One of our support agents will reach out to you for more information about the contract and the freelancer since those particular details can't be shared here publicly.
I would like to report a complaint about a freelancer
We are having a problem getting my job coplete. ** Edited for Community Guidelines ***on seceral occasions promises dates he will work and doesnt work on the those. Instead I have to remind him . He has a habit of disappearing and abandoning the job causeing major delays. Its getting rediculious at this point.
--Can you please help and get ** Edited for Community Guidelines ***on a schecule to coplete my job,
current job : ** Edited for Community Guidelines ***
You are describing a freelancer who fails to keep his promises, misses delivery dates, disappears without notice and causes major delays for your project. You say this is getting ridiculous.
Why are you still working with him?
You can end the contract AT ANY TIME. You can work with better people.
re: "Can you please help and get [this freelancer] on a schedule to complete my job?"
I can assure you that Upwork can NOT do this.
The freelancer is not an Upwork employee. Upwork is not a project manager. There is not much Upwork can do here.
I don't think anybody in the world can get this particular freelancer to complete your job.
If you want the job done on schedule, you need to work with other people.
I'm sorry to hear about your experience. If you feel like your relationship with your freelancer is not working out and you feel like you are no longer satisfied with the progress your freelancer is making, you can end a contract and state your reason. We would also like to advise that you should communicate with your freelancer clearly in order to avoid any conflicts. You may read this article to help you end your freelancer's contract. Thank you!
Hello, freelancer finishes the contract in April 2019 for the Add secure access to my website, they create an app , this app attached to their company server now this app is not working. When I hired this company and agreed on a specific payment contract after they complete it, they tried to get more money. Then a few months later, the app stopped working and they demanded more money. I paid. Then again there was a problem a few months later, and again he wanted more money. Since this problem was not so big and did not prevent me from continuing to work, I refused. Today, the app stopped working at all. This is very harmful to my website and business. Customers complain that they can't log in and new customers can't create an account. I just wondering if this is the normal practice on your website extort money for the same job forever. I wanted to know if there was any way to solve this problem or should I pay forever for the same job?
I am sorry that you have had a disappointing experience while using Upwork. You asked some specific questions. I will answer these questions so that you have accurate information.
re: "I just wondering if this is the normal practice on your website extort money for the same job forever."
What you describe is not the normal practice for this website.
re: "I wanted to know if there was any way to solve this problem"
Yes, there are ways to solve this problem.
re: "...or should I pay forever for the same job?"
You should not.
To help you understand your situation better, it is important that you understand what it means when I say that this is NOT normal.
What I mean is: This is NOT what clients normaly experience when using Upwork.
But Upwork itself does NOT provide websites or mobile apps or programming services.
I think that there may be a disconnect between your understanding about your experience and what actually happened.
Upwork provides a service through which clients can find, hire and pay freelancers.
You (as the client) did these things: You found a freelancer, hired the freelancer, and paid the freelancer. (Or freelancers, plural.)
It was the freelancers (not Upwork) that asked you for more money. And it was the freelancer who provided the server that this app was running on.
What are your options now? You have many options, but they be summarized in this way:
a) do nothing; leave things as they are, with the app not working the way that you want it to
b) use Upwork to hire the original freelancer(s) to fix the problem
c) use Upwork to hire other freelancer(s) to fix the problem
d) hire other people (NOT through Upwork) to fix the problem
Ideally, your goal should be the same as many Upwork clients come to expect: to have a stable, functional web application/website/mobile app/etc. (whatever it is that you want to have) which continues to work as expected without you needing to pay anybody for anything. This runs on a server that you have control over, and you have control over the source code and data in a way that it is backed up in case of emergency, and is also safely sequestered from any potential hacker/competitor/digruntled worker/etc. If you have modifications, new features, etc., there is an individual or small team who are capable of knowledgeably and reliably doing continued work on the system at a reasonable, predictable rate.
it is possible that the original freelancer(s) you hired did some work that you like, but are not the right people to provide continued services to you. It sounds as though you may have hired only a single freelancer (or one group of freelancers). If you hired only one, then you have no way to compare them to others. For a large project, it is common to hire multiple freelancers and then continue working only with those individuals who provide the best value for your project.
Most professional developers would make it a point of personal pride that your system continues to run as expected, especially if they are hosting the system on their own server. Professional developers would also emphasize to you how important it is that you have control over your own domain name and source code. They would make sure that you are able to access all of the source code files at any time and freely move them to another server without needing to pay anybody for the privilege to do so.
I'm not a web developer or app developer, but I'm under the understanding, having worked with app developers that it's not uncommon for them to need service and updates regularly. You didn't have an ongoing service contract with the freelancer, so of course they would need you to pay them for upgrades, maintenance, etc.
I hope another developer here will chime in and specify if ongoing support for an app that was developed is common under fixed price. It seems to me the deliverable was the app. If you needed a contract for ongoing support, then you should have included that in the contract.