I am trying to close out a job. The money in escrow is associated to a card I do not want to use. I have added a new card to my account. How do I refund the escrow amount to my original card and use this new one instead?
To get an escrow refund, you can end the contract. If your final payment is less than your escrow balance, there is an escrow refund request that will be sent to your freelancer. The freelancer will then have seven days to respond to the request. If the freelancer approves the refund or fail to respond within the seven days, the money in escrow will be returned to you.
For the new card, you need to set it up as your primary billing method. It is possible to add multiple credit cards or PayPal accounts, but you can only set one as your primary billing method for billing purposes. Let us know if you need further assistance.
I have the same request. I accidentally put $250 in escrow for a personal task, using a card from my volunteer organization. I'm still a bit confused how to do this properly. I don't want the freelancer to think I'm trying to short him.
BTW, I wish we could select payment method with each payment step.
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