Jan 24, 2019 01:52:10 AM by Petros P
I am getting this message all the time when i try to Hire a Freelancer
.'You don't have a valid billing method on file with Upwork. Please correct this before making an offer.'
I am new in upwork any chance to fix this for me . Thank you
Solved! Go to Solution.
Jan 24, 2019 02:34:37 AM by Goran V
Hi Petros,
In order to be able to hire a freelnacer you will need to add a billing method by going to Settings > Billing Methods. Check out our guide for more details abot our accepted Billing Methods. Thank you.
Jan 24, 2019 02:34:37 AM by Goran V
Hi Petros,
In order to be able to hire a freelnacer you will need to add a billing method by going to Settings > Billing Methods. Check out our guide for more details abot our accepted Billing Methods. Thank you.
Mar 11, 2019 08:29:37 AM by Adnan I
Hi Goran
I have the same issue. I have tried to hire through credit card (VISA) and Paypal, but nothing works.
I hope you can help s.t. I can hire someone for my project.
Thanks
Mar 11, 2019 09:12:14 AM by Bojan S
Hi Adnan,
We'll have one of our agents reach out to you directly to assist you with your request.
Thank you for reaching out to us.
May 3, 2019 11:00:00 AM by Bojan S
Hi Nikola,
Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error.
If the issue persists after this please let us know and our team will assist you further.
Thank you.
Aug 27, 2019 08:26:26 AM by Ozzie A
I HAVE SAME ISSUE BUT JUST FOR VISA DEBIT CARD.
WHY DO I SEE IT SAY You don't have a valid billing method on file with Upwork. Please correct this before making an offer.
IT IS CORRECT I HAVE USED IT BEFORE
Dec 19, 2019 05:58:53 AM by Habib U
I have a same issue even i have entered address & mobile number and always i recieve message, "You don't have a valid billing method on file with Upwork. Please correct this before making an offer"
Dec 19, 2019 06:56:42 AM by Bojan S
Hi Habib,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jan 25, 2022 10:39:46 PM by Ajay S
Hello Bhojan,
I have tried doing both things 1. Added contact details 2. Cleared cathe. But not getting the problem solved. And still getting the error "There was a problem charging your billing method. Please enter a new billing method and try again." Please help me to solve this issue.
Jan 25, 2022 11:27:37 PM by Avery O
Hi Ajay,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
May 28, 2022 02:42:30 PM by Queen S
Facing the same issue, updated my info, cleared the cache but still not working.
I need to hire a freelancer and its urgent need it by today.Please look into it
Jun 16, 2022 07:47:12 PM Edited Jun 16, 2022 08:44:18 PM by Pradeep H
Hi Avery,
I need your urgent assistance. A client of mine was trying to rehire me but the couldnot because it was displaying that the client did not have a valid bylling method. The client's name is **Edited for Community Guidelines**. Please, kindly help me look into the issue urgently.
Jun 16, 2022 09:02:15 PM by Pradeep H
Hi Ayodmide,
Thank you for your message. I am sorry to hear about the issue while accepting an offer. Could you please reach your client directly and request to add a valid billing method before you accept the offer?
Thank you,
Pradeep
Jun 16, 2022 10:00:55 PM by Ayomide S
Hi Pradeep,
My client cannot create the offer. She want to rehire me. It keep displaying that she did not have a valid billing method and she has been hiring me before.
I will appreciate if you can be of help
Jun 16, 2022 11:02:27 PM by Avery O
Hi Ayomide,
Despite being able to use the same billing method in the past, their billing method was not charged successfully. They need to check their billing method directly or replace it with an active one.
I'll also ask for the help of the Customer Support Team so that they can reach out to them directly to be assisted further.
Oct 3, 2022 09:53:48 AM by Yagami L
I need someone to contact me too because i have updated my card details twice and still upwork forces me to go through the support method but there is no support because upwork has forced us through a generic faq page
May 15, 2022 12:20:55 PM by Luiggi R
Hi Anmol,
I'm sorry to hear you're also experiencing this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Nov 9, 2021 10:05:34 PM by Sanjar T
Hi Team
I have the same problem: You don't have a valid billing method on file with Upwork
Even after I changed my address and phone number, this problem exists
Please help me to solve this problem
Nov 9, 2021 11:01:23 PM Edited Nov 9, 2021 11:01:38 PM by Avery O
Hi Sanjar,
I looked into this for you, and I can see that the banks declined both of your billing methods. Kindly check this with your card-issuing bank to see why the transactions were declined. In the meantime, please don't hesitate to add another billing method that is available to you.
Jul 5, 2022 05:56:42 AM by Chaitanya F
It is not the bank. It is your website. Your tech people should fix this issue. I just tried to hire an engineer and am gettin the same message. I have the money in the account and the bank did not decline. Your website is not working, you guys should fix it.
Jul 5, 2022 05:59:30 AM by Chaitanya F
It is not a banking issue. It is your website. I just used the same card and hired a pro on thumbtack.
Jul 12, 2022 04:47:43 AM by Kodili V
I have the same problem and have done what you said but it hasn't stopped, I need to hire a freelancer urgently
Jul 12, 2022 01:33:58 PM by Annie Jane B
Hi Kodili,
Thank you for reaching out to us. It seems like the bank is rejecting the transaction and you have insufficient funds on the account. Could you please try contacting your bank or using another payment method? Please let us know if you need further assistance.
Jul 13, 2022 08:26:04 AM by Kodili V
I do have sufficient funds and the problem is from upwork, they are saying I do not have a valid billing method on file with upwork, this is after I already set a primary billing method
Jul 27, 2022 01:54:17 AM Edited Jul 27, 2022 08:45:58 AM by Annie Jane B
Hello, my paypal shows that it has been verified but why is it still the same?
**Edited for Community Guidelines**
Jul 27, 2022 08:47:57 AM Edited Jul 27, 2022 08:48:21 AM by Annie Jane B
Hi Yizhuo,
Thank you for reaching out to us. Could you please try linking another bank account to your Paypal wallet and re-add it as your payment method in Upwork? If the issue persists, please let us know.
Aug 18, 2022 12:56:10 AM by Film R
Hello, Bojan S,
I have transfer sufficient amount and checked with account settings and already add 'My Info'' details like adding address details and phone number in order to fix this error. but same error is still there!
Please assist me with this.
Thank you. Regards.
Aug 18, 2022 04:03:00 AM Edited Aug 18, 2022 04:03:21 AM by Pradeep H
Hello Film,
Thank you for your message. Could you please contact your card issuing bank to check the available funds and permissions to complete this transaction?
Thank you,
Pradeep
May 28, 2022 02:42:03 PM by Queen S
Facing the same issue, updated my info, cleared the cache but still not working.
I need to hire a freelancer and its urgent need it by today.Please look into it
May 28, 2022 03:30:25 PM by Luiggi R
Hi Queen,
I'm sorry to hear you're also experiencing trouble adding a billing method to your account. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Jul 9, 2022 12:20:28 PM by Scot H
I am having the same problem. I have used multiple browsers, cleared my cache etc etc,
You guys really need to get this fixed.
SE Hanley
Jul 9, 2022 01:00:40 PM by Luiggi R
Hi Scot,
Sorry to hear you experienced this. I can see that you've already raised a support ticket regarding your concern. Kindly allow more time for the relevant team to follow up with you.