Oct 13, 2019 05:28:05 AM by Viktor E
Hi.
Few days ago, my account had been suspended due to unknown reason. The support team asked me to verify my identity and I did everything what they asked.
I got email from support team saying that my identity was verified but it still shows that my account is in supension.
I would like to work again as soon as possible.
How can I solve this problem?
Oct 13, 2019 06:07:24 AM by Aleksandar D
Hi Viktor,
I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully review your account and respond accordingly. You will be notified of their response.
Thank you.
Oct 14, 2019 06:38:07 AM Edited Oct 14, 2019 06:47:00 AM by Goran V
Hi. Aleksandar
Thank you for your consideration.
I recieved response from support team and sent message according to their request.
What they say **Edited for Community Guidelines**
Is it violation breaching the TOS of upwork?
Shoud I use the account in only one area?
I had already passed verification process again as they asked and explained them all stiuation. But account is still banned.
What do I need to do more?
I would like you to check everything and restore account asap. I followed all request what you asked.
Thanks again
Oct 14, 2019 06:46:37 AM by Goran V
Hi Viktor,
Please keep in mind that we can't discuss private details publicly in our Community. I can see that you have followed up on your ticket and I`ve also escalated your concern to our team.
One of our team members will update your ticket as soon as possible and assist you further directly on your ticket. Thank you.
Oct 15, 2019 03:26:33 AM by Viktor E
Hi. Goran V
More than 48 hours passed since I updated the ticket. But I didn't get any response yet.
I already verified my identity and explained what they asked.
Should I wait for more?
I am looking forward support's response now.
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