Bad Review

[#1]

Hello upwork community members. I recently did a fixed price job of 30$ on Upwork. But the client ended the contract without completing the work and left me with bad feedback. I told him I will return the money but he doesn't want the money back. I am not a top rated freelancer. But still I want to delete his bad feedback. If I give him a full refund, will this bad feedback be removed from my profile?

Thank you.

[#2]

Hi Nahid,

I'm sorry to hear that the project did not go well. You can issue a full refund to the client to remove the public feedback on your profile but please know that the impact on your JSS will not be adjusted.

To issue a refund, kindly go to the contract room, select the menu option (...) and choose "Give a Refund."

[#3]

The client does not want a refund money. But I want to refund him. Because I want to remove bad feedback from my profile. But the problem is that I have withdrawn money from Upwork a few days ago. The project was worth 30$ but now I have 24$. How can I refund him?

[#4]

Hi Nahid,

Thank you for following up. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#5]

Thank you so much

[#6]

Thanks 

[#7]

You not need client agreement to refund. Just refund it, thats all. Your public feedback will be hidden after full refund. But private feedback still affect your JSS.

[#8]

If I give a full refund to the client and he doesn't accept the money, will the feedback be removed from my profile?

[#9]

Hi Nahid,

Yes, that is correct. The public feedback will be removed from your profile after you issue a full refund.

[#10]

Hi‚ Annie

Thanks for your reply. I gave full refund to the client but still the bad feedback is not removed from my profile. Please remove this feedback from my profile because I full refund him.

Thank you

[#11]

Hi Nahid,

Thank you for your message. I can confirm that the job is no longer visible on your Upwork profile now. 

Thank you,

Pradeep

[#12]

Thanks Pradeep

Yes the feedback is no longer showing on my profile.