Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 18, 2022 06:59:58 PM by Avery O
Hi Sahil,
Please allow up to 48 hours for the team to review your account for the name mismatch. I can see that you recently added the payment method you are referring to. This will go through the team's review, and if they need more information, they will reach out to you.
Jan 19, 2022 08:52:50 AM by Palette C
Hello, I am new to Upwork and I am trying to connect a PayPal account to my Upwork account, which got rejected. It says that the name of my PayPal account and Upwork account does not match. It is true that I used someone else's PayPal account to connect, which is clearly under a different name. Is there any way that I can connect the PayPal account, or use other methods as long as I can start working here? I currently can't make a PayPal account so it is not possible for me to get an account with the same name as my Upwork account. Thanks!
Jan 19, 2022 11:30:35 AM by Bojan S
Hi Palette,
It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.
Thank you for your patience.
Jan 19, 2022 08:59:20 AM by Vince Q
"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
Hi, I need help with this notification. I changed my bank account to my company's account however the beneficiary name on the account is different than my name.
Jan 19, 2022 10:36:27 AM by Jude Saddeus G
You have to add beneficiary name as same as Upwork account information.
Jan 19, 2022 11:54:46 AM by Bojan S
Hi Vince,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Jan 19, 2022 06:27:29 PM Edited Jan 19, 2022 07:23:54 PM by Joanne P
Hi, I have a verified identity in Upwork under the name**Edited for community guidelines**however when I try to add a payment method I received an email that said that my financial account name is **Edited for community guidelines**which is an old name that I changed. Upwork is not allowing me to add any payment method due to this issue. why is my financial account showing an old name?
Jan 19, 2022 07:28:00 PM by Joanne P
Hi Yvette,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 19, 2022 09:14:10 PM by Vivek C
I have added PAN details for legal tax information and everything is correct as per my knowledge. Can you please let me know how long it will take to verify my bank details?
Jan 19, 2022 09:51:13 PM by Avery O
Hi Vivek,
It looks like you just added this payment method to your account. This process is by design. Please give the team 48 hours to review the account details. If there are any issues, they will reach out to you with more information.
Jan 20, 2022 05:19:36 AM by Michelle C
Hi Upwork world!
I'm wondering how to change my verified name.
Unfortunately my billing setup was denied because my bank account and verified name don't match up. I recently got married and have already changed my last name at the bank, but used my old ID to verify my upwork account.
I can't seem to find anywhere to contact UpWork support. Some help would be greatly appreciated!
Michelle
Jan 20, 2022 06:24:30 AM by Andrea G
Hi Michelle,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 20, 2022 06:09:47 AM by Gokhan C
I can't contact the customer support because all in there is a bot. My upwork name and my bank account name is same but it says The beneficiary name is mismatched. How can I reach any real support?
Jan 20, 2022 07:13:09 AM by Andrea G
Hi Gokhan,
Please allow 48 hours for the name mismatch on your account to be reviewed.
Jan 21, 2022 10:34:11 AM by Franceska S
Payment method verification in progress
Jan 21, 2022 12:43:41 PM by Bojan S
Hi Franceska,
Your beneficiary name has been approved.
Thank you!
Jan 21, 2022 05:44:20 PM Edited Jan 21, 2022 08:26:09 PM by Joanne P
I have submitted my Government ID for verification at the following link
**Edited for community guidelines**
At first, It was showing that We are reviewing your Documents and the process will take 24 hours and after 24 hours, when I open the same link it redirects to my profile page.
I think my documents are verified but I am getting the following error on the Get Paid Page
Payment method verification in progress
Jan 21, 2022 09:11:35 PM by Joanne P
Hi Sukhpreet,
Please know that to set up payment to your bank or payment account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the business to do so. The listed name on the account must match your verified name on Upwork.
Jan 21, 2022 09:17:00 PM by Sukhpreet S
Hi Joanne,
Yes it's my personal Saving Account and the account has only one name i.e mine and I have the same name on Upwork too. I have also provided verification Documents to Upwork and they have also verified my documents about the same but I am still getting Beneficiary Mismatch error on Get Paid Page.
Jan 22, 2022 02:55:14 AM by Nikola S
Hi Sukhpreet,
To change your name go to Settings › Contact Info and click on the pencil icon to edit your name. You can find more information here.
Jan 22, 2022 07:01:56 AM by Sukhpreet S
Hi Nikola,
I changed my name from Settings › Contact Info but on get paid page I still have the beneficiary name mismatch error
can you escalate my issue to the support team so that someone can help me to reaolve this issue.
Jan 22, 2022 07:55:12 AM by Nikola S
Hi Sukhpreet,
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Jan 21, 2022 06:08:37 PM by Shahmeer S
I am having a problem of name mismatch issue my name on contact info is shahmeer shakoor where as the government issued ID name is M shahmeer shakoor kasmani which also reflects in certification of earnings. Kindly let me know how I can get through this issue ?
Jan 22, 2022 01:06:49 AM by Shahmeer S
Hi Joanne Marie P
Thank you very much for the support.
Regards
Jan 22, 2022 03:09:04 AM by Nguyen Thi D
My direct to bank payment method has been deactivated since my Upwork account name does not match the name in my bank account. This is due to the fact that I made this account using my nickname.
However, I have already updated my profile on Upwork with my actual name. Any chance you could have my payment method activated already?
Thank you!
Jan 22, 2022 06:12:21 AM by Nikola S
Hi Nguyen,
Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Let us know if you need further assistance.
Jan 22, 2022 09:45:17 AM Edited Jan 22, 2022 09:45:34 AM by Marin B
I have the same "The beneficiary name is mismatched" problem, but my Upwork account name is the same as the card holder name so I am not sure what is the reason for the mismatch.
Regards,
Marin
Jan 22, 2022 10:42:47 AM by Luiggi R
Hi Marin,
Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Jan 22, 2022 01:46:03 PM by Fulya O
Hello everyone,
Once I tried to add my payment method, I have received this warning:
Payment method verification in progress
Jan 22, 2022 02:25:07 PM by Luiggi R
Hi Fulya,
Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Jan 22, 2022 02:11:14 PM by Michal B
it show that my name is not match with the name from bank. But its not true- my name is the same. But after all I cant get paid from upwork. And i cant contack anybody from upwork... the customer service is not working? Your live bot is not solving my problem.
Jan 22, 2022 02:59:24 PM by Luiggi R
Hi Michal,
Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Jan 23, 2022 11:13:10 PM by Michal B
Hi! I still have the same problem.. i didnt revied any message from the team
Jan 24, 2022 01:26:38 AM by Pradeep H
Hi Michal,
Thank you for your message. I am pleased to inform you that your payment method has been approved and will be active within 3 days.
Thank you
Pradeep
Jan 23, 2022 02:56:35 AM by Jorge R
I can´t withdraw my funds form my Upwork to may bank account because there is a message: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
That´s is not true because the two names match.
I have withdrawn 3 months ago, but now I can´t withdraw.
I have added paypal account but the message is the same.
Please, I need help form Upwork support
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