Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Joyce,

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable. You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

Thank you!

[#3]

Thank you for getting back to me!

I have changed my profile name to Joyce K.C Leung, but it’s still saying that the beneficiary name is mismatched. Is there a way to make that work?

Thanks,
Joyce

[#4]

Hi Joyce,

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

Thank you for your patience. 

[#5]

Hello. My payment method has been deactivated because the beneficiary name on my payment method does not match the name on my Upwork account. Would it be possible to ID verify my account? I have a valid government-issued ID and bank statement. 

Kind regards,

Matias

[#6]

Hi Matias,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us. 

[#7]

Hi Bojan,

Thank you very much for your fast response.

Have a good day.

[#8]

My name is Shamreen but due to upwork policy I did add last name which is "Shah" So I did made profile on upwork with this name "Shamreen Shah" But I mentioned only "shamreeen' on my bank account. So my name of the bank account does not match my upwrok profile name. So please help me. Please provide me solution for the same.

Thanks 

[#9]

Hi Shamreen,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#10]

My Upwork account has my full name, but my bank account has only my first name. I don't use my surname but it was compulsory to add one on Upwork, hence, I did. Now, I am unable to add my bank account because of the same reason.

Please look into the matter. And tell me what to do?

Thanks

[#11]

Thank you for reaching out to us, Vaishali.

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

[#12]

Name mismatch my Account name with Bank name( Upwork Account Name with my NID Name: Md Rahidul Islam, But My Bank account Name is Md Rohidul Islam) Is it any problem for withdraw?

[#13]

Hi Md Rahidul,

I checked and it doesn't look like there are any holds on your payment method currently. Generally, common variation of a name is allowed and shouldn't cause any issues. The team will notify you if there are any issues, however. Check out this help article for more information

[#14]

Hello

Im unable to change my name as my name is Neeraj (Same in bank account) but upwork need my last name as mandatory (currently my name is neeraj singh in upwork). I tried to change as Mr Neeraj but still getting error message "Profile name change was denied"

[#15]

Thank you for reaching out to us, Neeraj.

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

[#16]

I would like to request for name verification for my bank account.

Since I am from Malaysia and the first/last name will be rearranged as last/first name for all identity purposes here, including my banking.

And I have added a joint account name by which there are my name as well as my dad.

Please help to manual review and approve it. Let me know if there is any issue.

[#17]

Hi Kelvin,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#18]

Hello - I have the same problem with the name on my bank account not matching my drivers licence. I am in the process of updating my name due to a divorce. Please have someone contant me to get a manual review of my account. Thank you.

[#19]

Hi Brandy,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us.

[#20]

I have a mismatch account holder issue, I do not have a bank account number and I used my brothers account details, currently we are on Lockdown and I can not open an account now, Please help me resolve this issue

[#21]

Hi Afamuefuna,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#22]

Hi I got married last year and I have different IDs with different names. That causes an issue to get paid on upwork, it says my names don't match.

My name on upwork is my married name, but my bank account is my born name and I cannot change it.

I send my passport for name verification on upwork and it has both my married and born name on it. But still I cant get paid for that issue (because bank account does not have my married name). Please help it is really time consuming and frustrating!

[#23]

Hi Anne-Sophie,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#24]

Hello, I have a problem
My name on PayPal differs from my Upwork name because my name on the ID card is Luka Milivojević and on Upwork I set my name to Luka Milivojevic. Now I have problems connecting PayPal to Upwork. I changed my name on Upwork to be Luka Milivojević but I don't know if it will cause me any problems.
Any help would be much appreciated!

[#25]

Hi Luka,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us. 

[#26]

When i add a paypal to my account, it says: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

**Edited for community guidelines**