Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 30, 2020 11:12:49 AM by Bojan S
Hi Ana Claudia,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Nov 30, 2020 06:50:40 PM by James Y
Hi there,
I have a bunch of money from jobs sitting in my balance and I can't get them because it's saying that the name on my bank account doesn't match the name on my Upwork account; but it does.
Originally I had a nickname as my upwork account name (as that's all I ever go by) but after it didn't work I changed my Upwork name to my legal name. But it still says the name on my Upwork account doesn't match the name on my bank info.
I've had my identity approved and everything so I'm not sure why this is happening.
I tried deleting and reuploading my payment method and got an email that said that my payment method was updated to my Financial Account, but then stated my nickname as the Financial Account, even though I had changed it.
I really have no idea what to do now. Any help will be greatly appreciated!!
Cheers
Nov 30, 2020 09:21:46 PM by Joanne P
Hi James,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Dec 1, 2020 07:52:28 AM by Rahul L
Dec 1, 2020 08:45:08 AM by Bojan S
Hi Rahul,
Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you for your patience.
Dec 2, 2020 06:50:24 AM by Fayrouz A
PayPal will not pair to my account due to name mismatches even though my name is the same on both platforms and I'm using the same email for both
Dec 2, 2020 06:53:51 AM by Aleksandar D
Hi Fayrouz,
Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you.
Dec 2, 2020 12:32:39 PM by Fayrouz A
Hi Aleksandar,
The verification failed again because the beneficiary name does not match. I'm sure it does. Is there anything I could do about this?
Dec 2, 2020 01:22:38 PM by Bojan S
Hi Fayrouz,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for your patience.
Dec 4, 2020 07:45:27 AM by Bengisu A
Dec 4, 2020 08:13:00 AM by Bojan S
Hi Bengisu,
It looks like you removed your payment method. Feel free to add it again and our team will update you within the next 24 hours regarding the name mismatch on it and if additional verification is required for this process.
Thank you!
Jul 21, 2021 03:22:16 AM by Aleksandar D
Hi Jhean,
You need to allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are needed from your end.
Thank you.
Jun 8, 2020 03:59:08 AM Edited Jun 8, 2020 04:13:14 AM by Goran V
the beneficiary name is mismatched how to deal
**Edited for Community Guidelines**
Jun 8, 2020 04:14:02 AM by Goran V
Hi Xinlong,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Jun 23, 2020 06:01:45 AM by Artiyanti O
I have the same issue. I just added/connected a new payment method and got flagged and my new payment method has been deactivated because my name on Upwork is different from the beneficiary name. On Upwork I use the short name (nickname) whilst on my bank account, I use my full name.
Jun 23, 2020 06:19:21 AM by Goran V
Hi Arti,
Our team will reach out to you via ticket as well and will assist you further with your payment method. Thank you.
Jun 26, 2020 11:17:08 PM by Hikaru V
Hi,
Same here with trying to link my PayPal account. I use the shortened version on Upwork, for convenience. My PayPal account is in my full name.
Jun 27, 2020 01:14:31 AM by Aleksandar D
Hi Hikaru,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 8, 2020 07:47:44 AM by Filip K
Hikaru, are you playing chess so you nicknamed yourself Hikaru? 😄
Jun 1, 2021 05:51:32 AM by Mahmudul H
Hi,
I added my mother's bank account. I don't have a bank account. What should i Do?
Jun 1, 2021 05:56:36 AM by Goran V
Hi Mahmudul,
Please keep in mind that you can add a payment method that is issued on your name or if your name is listed as a beneficiary name. To learn more about our payment methods and how to add one, check out this Help Article. Thank you.
Jun 27, 2020 06:06:00 AM by Jadrienne H
Hi if you could also please help me with the mismatched name from the paypal account?
Jun 27, 2020 07:10:24 AM by Aleksandar D
Hi Jadrienne,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 30, 2020 12:31:24 AM by Dmitry T
Same here. I have the 'The beneficiary name is mismatched' error in Payment details tab.
Jun 30, 2020 12:44:02 AM by Goran V
Hi Dmitry,
Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.
Jul 22, 2020 11:49:02 PM by Jana B
Jul 22, 2020 11:49:43 PM by Jana B
Jul 22, 2020 11:54:03 PM by Goran V
Hi Jana,
Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.
Jul 23, 2020 12:08:50 AM by Jana B
Jul 23, 2020 12:13:53 AM by Goran V
Hi Jana,
Please keep in mind that usually, it can take up to 3 days for a payment method to be verified. Thank you for your patience.
Jul 23, 2020 11:47:18 PM by Jana B
Aug 12, 2020 09:49:16 AM by Valeria P
Hi, I have the same problem, in Upwork and Paypal I use the same name.
Aug 12, 2020 11:23:01 AM Edited Aug 12, 2020 11:23:45 AM by Aleksandar D
Hi Valeria, and Fouad,
Valeria, I checked and it seems that you already added your PayPal account. You need to allow 3 days to pass before the method becomes active.
Fouad, there are no billing methods added on your account. Could you please try adding your billing method and let me know if you are receiving the notification again?
Thank you.
Aug 21, 2020 06:10:03 AM by Keun H
Hi, I have the same issue. I think its because the name of may paypal account is in korean and my upwork username is in English
Aug 21, 2020 06:31:17 AM by Goran V
Hi Keun,
Our team will reach out to you via ticket and will assist you further with your payment method. Thank you.
Aug 12, 2020 10:27:27 AM Edited Aug 12, 2020 10:28:46 AM by Fouad A
I have the same problem, Upwork and Paypal names are the same, I need support for this ASAP
Thanks in advance
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