Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 16, 2021 12:28:02 PM by Andrea G
Hi Prachi,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 17, 2021 02:20:59 AM by Stefana L
Apr 17, 2021 04:51:56 AM by Nikola S
Hi Stefana,
Thank you for following up. I checked with our team and would like to clarify that if you are asked you can use your marriage certificate for this purpose.
Apr 17, 2021 08:41:54 AM by Mujab P
My company bank accout name and upwork agency account name are same but while adding payment method upwork says beneficiary name and accout name mismatch.
Apr 17, 2021 09:20:44 AM by Nikola S
Hi Mujab,
Thanks for reaching out. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Apr 19, 2021 04:34:19 AM by Mujab P
Its been 24 hours passed and neither I've seen any change in payment method nor any soulution suggested by Upwork.
Although, in "learn more" they it is advised to attach the business ownership certificate BUT while editing payment method upwork doesn't sow any section or area to attach these supportive documents.
I think Upwork should address this issue seriously and quickly.
Apr 19, 2021 04:43:43 AM by Goran V
Hi Mujab,
I would like to clarify that our team has reached out to you via ticket on April 15 to assist you further. One of our team members will reach out to you via a new ticket as well and will assist you further with your payment method. Thank you.
Apr 18, 2021 12:17:34 AM by Kamarudheen A
Hi Moderators,
Please help me to fix the issue, Thanks.
"Payment method verification in progress
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
Apr 18, 2021 01:48:06 AM Edited Apr 18, 2021 01:48:19 AM by Nikola S
Hi Kamarudheen,
Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you,
Apr 19, 2021 12:21:01 AM by Pradeep H
Hello Mercy,
Your payment method has been approved and will be active after 3 days.
Thank you
Pradeep H.
Apr 20, 2021 02:42:09 AM by Ema M
Hello Pradeep,
I have the same problem
" Payment method verification in progress
Apr 20, 2021 02:49:42 AM by Goran V
Hi E M,
Please allow up to 3 days for the verification on your payment method to be completed. Thank you.
Apr 21, 2021 10:12:01 PM by Jean M
Hello Goran,
I'm having the same problem: "The beneficiary name is mismatched."
Please help.
-Jean
Apr 21, 2021 11:52:52 PM by Joanne P
Hi Jean,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 23, 2021 07:31:09 AM by Larisa L
I cannot join any payment methods becasue I'm getting a message that my name doesn't match. I followed the Help guidlines, and tried to Edit profile. However, after I click the Edit button it simpy disappears and nothing happens. I remember clearly than when I was setting up the account I provided my full legal name, however, now I cannot find any traces of it anywhere.
Apr 23, 2021 08:01:43 AM by Bojan S
Hi Larisa,
It looks like you added your payment method just recently. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
You should be able to update your name by going to Settings and using the edit button.
Thank you,
Apr 24, 2021 04:50:11 AM by Abdullah Al T
My full name is hyphenated in the bank account but Upwork doesn't support that as it has the last/first name option. So, the beneficiary name is mismatched. What is the solution?
Apr 24, 2021 09:36:08 AM by Nikola S
Hi Abdullah and Thoriq,
Please, allow up to 24 hours for the team to review your accounts for the name mismatch. They’ll let you know if any further steps are required from you.
Apr 24, 2021 10:08:07 AM by Xiaochuan D
As I'm trying to set up my payment method, I get the following error:
"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
This is because I was using my nickname when I was creating this account. Can anyone from UpWork help me to do a manual name review so that I can resolve this problem?
Thank you.
Apr 24, 2021 11:58:43 AM by Luiggi R
Hi Leon,
Thanks for reaching out. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Apr 25, 2021 08:12:39 AM by Xiaochuan D
Thank you. Can you please let me know if the "Manual Name Review" process would be able to let me update my name of my profile?
Apr 25, 2021 08:28:23 AM by Luiggi R
Hi Leon,
I checked and it looks like you have not finished setting up your profile. You can go to Settings to be prompted to do so. Once you do, you should be able to update your name as desired.
Thank you.
Apr 25, 2021 08:38:51 AM by Xiaochuan D
Got it. One more question, after I complete setting up the profile, do I need to "Submit" it to update my name?
Apr 25, 2021 09:01:59 AM by Luiggi R
Hi Leon,
That is correct. You should be able to edit your name after you complete setting up your profile.
Apr 24, 2021 12:06:27 PM Edited Apr 24, 2021 03:10:31 PM by Luiggi R
Hi all, there is a problem. I can't link my PayPal card. In PayPale the name is **Edited for Community Guidelines**. on Upwork **Edited for Community Guidelines**. What to do?
Apr 24, 2021 03:12:51 PM by Luiggi R
Hi Beknur,
I can see that the payment method was added to your account and is under verification. It should become active in 3 days. If any issue arises, the team will reach out to you directly.
Thank you.
Apr 27, 2021 02:53:20 PM by Andrea G
Hi Shaon,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 29, 2021 05:31:38 AM by Miranthy Indriastu I
My PayPal account is still inactive. My profile name was different from my PayPal name (using nickname), now I changed my Upwork name but the PayPal account is still inactive.
Apr 29, 2021 05:54:30 AM Edited Apr 29, 2021 05:55:04 AM by Aleksandar D
Hi Miranthy,
In order to activate your payment method and access your earnings, you need to go to Settings > Tax Information and complete the W-8BEN form, which purpose is to confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents.
Thank you.
Apr 30, 2021 09:10:36 AM by Shervin R
Hi,
In my notifications it says 'Your payment account name does not match your name on Upwork'. I'm pretty sure they do match. Not sure what to do here. Can someone help me please?
Also, under 'Settings' and then 'Get Paid' it says 'Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.'
Again, I'm pretty sure that they do match so I'm not sure what's going on here.
Thanks for your time,
Shervin Rassapour
Apr 30, 2021 10:16:17 AM by Andrea G
Hi Shervin,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 1, 2021 01:42:23 AM by Fredrik Alexander S
Hi! I did an Id verification of my name and then I suppose my middle name got included.
And now I am not able to withdraw money because "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
How can I solve this?
May 1, 2021 04:19:55 AM by Nikola S
Hi Fredrik,
I shared your report with the team handling your case and your issue with beneficiary name mismatch is now resolved. Feel free to follow up if you need further assistance.
May 1, 2021 10:21:03 AM Edited May 1, 2021 11:27:56 AM by Luiggi R
Hi there,
Thank you for your help so far. Edwin from Upwork Support emailed me. It appears from the screenshots he sent me I must have put 'Mr' in front of my name for my bank account details because this is how it appears on my bank card. I'd rather not add 'Mr' in front of my profile name on my account because this sounds and looks too formal. Please can someone tell me how to send a bank document to you showing that it's my name on the acount so we can resolve this issue ASAP? Thanks for your time.
Kindest Regards,
Shervin **Edited for Community Guidelines**
May 1, 2021 11:34:17 AM by Luiggi R
Hi Shervin,
Since you're already in communication with the team via this support ticket, it would be best for you to follow up with them on the same ticket so we can keep all the information in one place and assist you more effectively.
Thank you.
May 1, 2021 12:10:41 PM by Giselle V
I have the same problem... But my name is the same and also the e-mails
May 1, 2021 01:02:45 PM by Luiggi R
Hi Giselle,
I'm sorry to hear you're also experiencing this. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you.
May 2, 2021 05:51:08 AM by Wajid A
I am pretty sure that my name in Paypal and my Upwork account is the same, still, I am receiving this error "payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
May 2, 2021 07:50:40 AM by Nikola S
Hi Wajid,
Thank you for reaching out to us. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
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