Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hello,

In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?

[#3]

Hi Adam, 

It looks like your payment method is under review. Please allow up to 48 hours for the team to review and they will reach out to you directly if any further information is needed.

Thanks!

[#4]

How can I pass through I'd verification process because my name is mismatched as per bank account and profile.
Kindly solve the issue

[#5]

Hi Junaid,

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you

[#6]

Hi, I'm having a likewise problem; I tried to add my payment method but it got deactivated instantly and was later manually declined, because my name didn't match my payment method. Which is weird because my bank account contains my initials and my last name. I already sent in my ID for the ID verification, which shows those middle names. I retried a week ago but its still in progress.

[#7]

Hi Ashley,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#8]

I am having issues as well regarding the "The beneficiary name is mismatched".  I have different email address for paypal which does not match the upwork profile email.

Could please fix this issue?

[#9]

Hi Foyzur,

Please allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you! 

[#10]

Hello there, 

I seem to be having a problem with identity verification since it says that my name is mismatched on my bank account and my Upwork account. I am wondering what I can do to fix this.

Thank you so much!
- Chloe **Edited for Community Guidelines**

[#11]

Hi Chloe,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#12]

I want to verify my paypal wallet but your site does not allow me to do this

[#13]

Hi Eugene,

In order to make your withdrawal method active and access your earnings, you need to complete the W-8BEN form which is used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can do that by going to the Settings > Tax Information page.  You can also check this help article for more information.

Thank you.

[#14]

Hi Support

My Account is showing beneficiary name is not correct due to this I am not able to withdraw the amount kindly resolve the issue I had already update my all details I want to withdraw on my INR account please check this so I can withdraw money asap

[#15]

---

Kanchan M wrote:
My Account is showing beneficiary name is not correct due to this I am not able to withdraw the amount kindly resolve the issue I had already update my all details I want to withdraw on my INR account please check this so I can withdraw money asap

---

How come your previous client thought they were working with a man called Ankush?

[#16]

HI 

Thanks for giving reply actually my all account name having name Kanchan so i want to be change this to Kanchan instead of Kanchan,you can see on my PAN number also if you required any proof with Kanchan i am ready to share with you so please share so that i can able to withdraw my fund

[#17]

Hi Dear

This is my nick name my real name is Kanchan.

Thank you

[#18]

Hi Kanchan,

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[#19]

Dear support team,
I have a problem with adding a paying method to my Upwork account. Your website is stating that my payment method has been deactivated because the beneficiary name on my payment method does not match the name on my Upwork account. I'm using a PayPal account for withdrawal money from Upwork. This complaint has to be wrong, because my Upwork name (**Edited for Community Guidelines**) completely matches my PayPal account name (**Edited for Community Guidelines**) and depriving me from withdrawing money simply because my name on PayPal is written in Cyrillic is not a valid reason at all. If I have something else incorrectly formatted in my PayPal account, please inform me.

**Edited for Community Guidelines**

[#20]

Hi Vladimir,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#21]

Nikola,

Thanks a lot for your help! Now everything works just fine.

[#22]

I have a similar issue, and names and messages on the two records are totally indistinguishable. What amount of time will it require to survey?

[#23]

Hi Chris,

Are you trying to add a billing method or a payment method? Could you also share the text of the error you`re receiving on your end? Thank you.

[#24]

Hi, I changed my name into my real name, since what I am using in here in upwork was my father's surname. But since my birth certificate was not yet settled I am currently using my Mom's maiden name. Please help me fix it since I have clients and I can't withdraw my funds. Thank you

[#25]

Hi Kyle,

Please allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you!

[#26]

I have this problem for two weeks my paypal account name is same as Upwork name but I always get "mismatched name" is there any chance for solving this problem ? 

Kind regards Vedin.