Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 9, 2021 12:49:07 AM Edited Jul 9, 2021 12:52:07 AM by Aleksandar D
The system says Payment method verification in progress
Your payment method has been deactivated because the payee name on your payment method does not match the name on your Upwork account.
My name is **Edited for Community Guidelines** Yue but the English name is **Edited for Community Guidelines**, so I can't use my bank account properly.
Jul 9, 2021 01:09:24 AM by Aleksandar D
Hi Yue,
I checked with the team and the name mismatch was already resolved. Please allow 3 days for your payment method to become active. If there's anything else you need help with, please let us know.
Thank you.
Jul 9, 2021 10:10:30 AM by Sameera S
I have add USA back account that also show name not correct could please let me know what i need to do
Jul 9, 2021 11:40:35 AM by Andrea G
Hi Sameera,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jul 9, 2021 02:49:33 AM Edited Jul 9, 2021 02:50:46 AM by Aleksandar D
My name on my PayPal account is the shortened version of my name. Upwork is not allowing me to use my PayPal account. My PayPal is under Jaime **Edited for Community Guidelines**. Please help me resolve this.
**Edited for Community Guidelines**
Jul 9, 2021 03:05:44 AM by Aleksandar D
Hi Jaime,
I checked and it looks like you already created this support ticket regarding your name mismatch. I followed up with the team handling your case and you can expect an update very soon.
Thank you.
Jul 9, 2021 10:37:48 AM by Sameera S
Hello,
I have added payoneer usa bank account but its says my name not correct with account but i have put correct name. could please help me to fix this issue
Thank you
sameera
Jul 9, 2021 11:19:56 PM by Sidapara Ketanbhai R
Jul 9, 2021 11:51:47 PM Edited Jul 9, 2021 11:52:04 PM by NikolaS N
Hi Ketanbhai,
I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jul 12, 2021 08:00:32 AM by Sameera S
I put correct name on my profile but still issue is there. I have open supporing ticket for this issue but still not respons from them also
Jul 12, 2021 08:24:23 AM by Bojan S
I apologize for the delay in receiving an update, Sameera.
I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Jul 12, 2021 09:20:13 AM by Jelena P
Jul 12, 2021 09:43:05 AM by Bojan S
Hi Jelena,
It looks like you've added your payment methods just recently. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you!
Jul 13, 2021 11:07:29 AM by Zia B
How do I get to talk to someone from upwork to verify that my Upwork acconnt name is my Nickname, but my bank payment info is legal name?
The chat is dead no humans, the phone number goes to voicemail.
Jul 13, 2021 11:48:23 AM by Bojan S
Hi Zia,
Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you!
Jul 19, 2021 04:58:26 AM by Lam C
My direct to bank payment method has been deactivated since my upwork account name does not match . i don't know why 😞 . Can anyone help me pleaseeeee
Jul 19, 2021 05:14:24 AM by Aleksandar D
Hi Lam,
Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you.
Jul 24, 2021 11:21:52 PM by Irina G
Hi Aleksandar,
My PayPal account name "doesn`t match my Upwork name", even though it is the same name, but in PayPal it is written in Russian.
May I send a screenshort of my Home page in PayPal with matching address & e-mail to prove, that it`s me? Or I have to change the name there change to Latin?(
Thank you
Jul 25, 2021 12:30:20 AM by NikolaS N
Hi Irina,
To use PayPal, you must make sure that your verified name on Upwork matches the name on your PayPal account. Be sure that your profile name matches the name on your PayPal account.
You can find more information here:
Once you add your PayPal account you need to allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are needed from your end.
Jul 25, 2021 12:49:21 AM by Irina G
Hi Nicola,
Thank you for your answer.
But:
1. 48 hours have passed and I still don`t know what to do.
2. I`ve got the same name here and on PayPal. It may be stupid, but it didn’t occur to me that different alphabets might be the reason for the mismatch .
3. The links do not help - I`m neither using a common name variation, nor a company bank account, and I`m not a transgender individual at all.
The question is: what should I do to match my real name on PayPal in Russian and here in English?
Thanks a lot
Irina
Jul 25, 2021 02:29:55 AM by NikolaS N
Hi Irina,
Thank you for following up. I checked with the team handling your case and it looks like you did not receive a notification about name mismatch because you removed your PayPal account from your Upwork profile.
Please try adding your PayPal account again and our team will review your case and will reach out to you if needed.
Jul 25, 2021 02:40:15 AM by Irina G
Oh, Nicola, thanks a lot!
I`ve tried again and got the same answer: our PayPal has been added Name on PayPal does not match your name.
Looking forward to smth positive)
Jul 25, 2021 02:54:21 AM by Irina G
Hi Nicola,
It wasn`t me, who removed my PayPal account from my Upwork profile.
Look, what I`ve got once again: Payment method verification in progress
Jul 25, 2021 05:28:12 AM by NikolaS N
Hi Irina,
I checked and it looks like the beneficiary name mismatch notification is now removed from your profile and your name is approved. For your security, please allow 3 days for this withdrawal method to become active.
Thank you,
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