Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

The system says Payment method verification in progress

Your payment method has been deactivated because the payee name on your payment method does not match the name on your Upwork account.
My name is **Edited for Community Guidelines** Yue but the English name is **Edited for Community Guidelines**, so I can't use my bank account properly.

[#3]

Hi Yue,

I checked with the team and the name mismatch was already resolved. Please allow 3 days for your payment method to become active. If there's anything else you need help with, please let us know.

Thank you.

[#4]

Thank You 

[#5]

I have add USA back account that also show name not correct could please let me know what i need to do 

[#6]

Hi Sameera,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#7]

My name on my PayPal account is the shortened version of my name. Upwork is not allowing me to use my PayPal account. My PayPal is under Jaime **Edited for Community Guidelines**. Please help me resolve this.

**Edited for Community Guidelines**

[#8]

Hi Jaime,

I checked and it looks like you already created this support ticket regarding your name mismatch. I followed up with the team handling your case and you can expect an update very soon.

Thank you.

[#9]

Hello,

I have added payoneer usa bank account but its says my name not correct with account but i have put correct name. could please help me to fix this issue 

 Thank you 

sameera 

[#10]

*Payment method verification in progress Your payment method has been
deactivated because the beneficiary name on your payment method does not
match the name on your Upwork account. Please visit our FAQ page for
additional information.*

[#11]

Hi Ketanbhai,

I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#12]

I put correct name on my profile but still issue is there. I have open supporing ticket for this issue but still not respons from them also 

[#13]

I apologize for the delay in receiving an update, Sameera.

I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

[#14]

Hello!
Can I request for a review to verify name mismatches? I added my payment details (bank and paypal) and both say that the beneficiary name is mismatched even though I'm using the same name. I tried updating the name but it didn't work.

[#15]

Hi Jelena,

It looks like you've added your payment methods just recently. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you! 

[#16]

How do I get to talk to someone from upwork to verify that my Upwork acconnt name is my Nickname, but my bank payment info is legal name? 

The chat is dead no humans, the phone number goes to voicemail. 

[#17]

Hi Zia,

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you! 

[#18]

My direct to bank payment method has been deactivated since my upwork account name does not match . i don't know why 😞 . Can anyone help me pleaseeeee

[#19]

Hi Lam,

Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you.

[#20]

Hi Aleksandar,

My PayPal account name "doesn`t match my Upwork name", even though it is the same name, but in PayPal it is written in Russian.

May I send a screenshort of my Home page in PayPal with matching address & e-mail to prove, that it`s me? Or I have to change  the name there change to Latin?(

Thank you

[#21]

Hi Irina,

To use PayPal, you must make sure that your verified name on Upwork matches the name on your PayPal account. Be sure that your profile name matches the name on your PayPal account.

You can find more information here:

• PayPal
• Bank Account or Payment Method Under Different Name

Once you add your PayPal account you need to allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are needed from your end.

[#22]

Hi Nicola,

Thank you for your answer.

But:

1. 48 hours have passed and I still don`t know what to do.

2. I`ve got the same name here and on PayPal. It may be stupid, but  it didn’t occur to me that different alphabets might be the reason for the mismatch . 

3. The links do not help - I`m neither using a common name variation, nor a company bank account, and I`m not a transgender individual at all.

The question is: what should I do to match my real name on PayPal in Russian and here in English?

Thanks a lot

Irina

[#23]

Hi Irina,

Thank you for following up. I checked with the team handling your case and it looks like you did not receive a notification about name mismatch because you removed your PayPal account from your Upwork profile. 

Please try adding your PayPal account again and our team will review your case and will reach out to you if needed.  

[#24]

Oh, Nicola, thanks a lot!

I`ve tried again and got the same answer: our PayPal has been added Name on PayPal does not match your name.

Looking forward to smth positive)

[#25]

Hi Nicola,

It wasn`t me, who removed my PayPal account from my Upwork profile. 

Look, what I`ve got once again: Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

((((

[#26]

Hi Irina,

I checked and it looks like the beneficiary name mismatch notification is now removed from your profile and your name is approved. For your security, please allow 3 days for this withdrawal method to become active.

Thank you,