Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 16, 2021 05:08:23 AM by Nikola S
Hi Janet,
I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 16, 2021 05:12:23 AM by Aziz Berkan K
Nov 16, 2021 06:25:05 AM by Nikola S
Hi Aziz,
Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Let us know if you need further assistance.
Nov 16, 2021 06:45:32 PM by Thea Faith D
Hi, My beneficiary name is mismatched. But I got confused since I am using my bank account since I'm started working here. The only difference in my Account Name is my middle initial got included which is the "D" the rest are okay. I can't add my middle name in my Upwork Account since there is no Middle name box in it. I already went to the physical office of my bank and I tried to request to omit my middle initial in it but I couldn't since all of my Identification cards has my middle name in it. What is the best solution I can do?
Nov 16, 2021 07:27:38 PM by Avery O
Hi Thea,
Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Nov 16, 2021 07:30:21 PM by Cristy Dianne A
Nov 16, 2021 08:05:10 PM by Avery O
Hi Cristy,
Thanks for reaching out. Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Nov 16, 2021 09:45:40 PM by Warren V
Hello upwork, been using my bank for wire transfer over 6 months and then suddenly I see beneficiary name has changed. I can't change it and it hasn't changed so why would it do that? Please fix this and contact me asap. High fees and then this? Do not contact me via email please inbox me on upwork as my email address is currently offline. Urgent!!!
Nov 16, 2021 09:44:55 PM by Joy B
Nov 16, 2021 10:13:01 PM by Avery O
Hi Joy, and Warren,
Thanks for reaching out. Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Nov 16, 2021 10:58:45 PM by Sergey Z
Nov 16, 2021 11:02:25 PM by Goran V
Hi Sergey,
Our team will update your payment method shortly and you will be able to use it, thank you.
Nov 16, 2021 11:10:02 PM by Victoria M
I have the same problem.
My name in bank details is the same as my account name, but for some reason an error is displayed.
How can this be fixed? and what is the reason?
Nov 16, 2021 11:27:05 PM by Goran V
Hi Victoria,
Our team will update your payment method shortly and you will be able to withdraw your funds. Thank you.
Nov 16, 2021 11:55:45 PM by Pawel K
Hi Avery, thanks for helping in the other thread. Issue is resolved on my freelancer account but the agency payment method is blocked.
"Payment method verification in progress
Nov 17, 2021 12:12:13 AM by Goran V
Hi Pawel,
Our team will update your payment method and you will be able to withdraw your funds. Thank you.
Nov 17, 2021 12:09:59 AM Edited Nov 17, 2021 12:12:49 AM by Gulcihan O
Hello,
My full name is Gülcihan Ozgüç but I created my Upwork profile as Gulcihan Ozguc **My name is including ''ü,ö,ç'' letters so I edited my name for English version so Upwork accepted.** . I got my ID verified long time ago, I do connected my bank account long time ago, I do work and get payment for long time but in 12.11.2021 Friday I wanted to transfer my money to my bank account like every Friday I do and suddenly I got a warning and says;
"Payment method verification in progress
Nov 17, 2021 12:17:35 AM by Goran V
Hi Gulcihan,
Our team will update your payment method as well and you will be able to withdraw your funds. Thank you.
Nov 17, 2021 01:58:36 AM by Naila D
Nov 17, 2021 02:03:36 AM by Goran V
Hi Naila,
Our team will approve your payment method shortly and you will be able to use it, thank you.
Nov 17, 2021 01:54:00 AM by Mary G
I changed the surname on my National ID due to marriage. How do I verify my ID again? Payment to my mobile money has been suspended because of the difference between the new surname and the old one I used to register my account. Thank you for your help!
Nov 17, 2021 02:04:14 AM by Goran V
Hi Mary,
Your payment method is now approved as well, thank you.
Nov 17, 2021 02:21:21 AM by Warren V
Hi Goran, can you please check my profile. I am apparently not having the same beneficiary name when I want to withdraw my funds. Been using it for over 6 months though. Thank you
Nov 17, 2021 02:25:51 AM by Goran V
Hi Warren,
Our team will check this shortly and will update your payment method, thank you.
Nov 17, 2021 02:17:45 AM by Cantug S
I got this error "The beneficiary name is mismatched". But i have withdrawn money to my account through upwork before. This problem is just emerging. Can you help me?
Nov 17, 2021 02:20:45 AM by Goran V
Hi Cantug,
Our team will update your method as well, thank you.
Nov 17, 2021 05:59:53 AM Edited Nov 17, 2021 06:01:25 AM by Goran V
Why my name account is mismatched if a didn't change anything?
Nov 17, 2021 06:04:20 AM by Goran V
Hi Marisol,
Our team will update your payment method shortly and you will be able to use it, thank you.
Nov 17, 2021 06:38:10 AM Edited Nov 18, 2021 02:37:08 AM by Can K
Hi Goran,
I have same problem also can you check mine also?
Nov 17, 2021 06:42:37 AM by Goran V
Hi Can,
Of course, our team will update your method shortly as well. Thank you.
Nov 18, 2021 08:48:24 AM by Can K
I got my answer but I still got mail when someone reply this topic how can I cancel that notification
Nov 18, 2021 09:19:52 AM by Bojan S
Hi Can,
You should be able to go to the top of this page, click on the three dots drop-down menu, and unsubscribe from this topic (screenshot for reference).
Let us know if you need any further assistance.
Thank you!
Nov 17, 2021 07:17:24 PM by Divya I
Nov 17, 2021 07:56:28 PM by Avery O
Hi Divya,
I can see that you were able to file a ticket for your account concern. Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Nov 18, 2021 02:19:35 AM by KOTA G
Payment method verification in progress
Nov 18, 2021 02:35:25 AM by Goran V
Hi Kota and Katerina,
Our team will update your payment methods soon and you will be able to use them to withdraw your funds. Thank you.
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