Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 8, 2021 04:37:27 PM by Ismail A
my paypal name is the same as my upwork name and yet it says mismatch !!!!!
Nov 8, 2021 05:22:56 PM by Avery O
Thanks for reaching out, Ismail, and I'm sorry for the inconvenience this has caused. Please allow up to 48 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.
Nov 10, 2021 06:56:07 AM by Mohammad B
I think I recently changed my last name from Yousaf to Y. but now my payment method is blocked and being verified. Can someone from Upwork Support please reach out as soon as possible to resolve this issue? Obviously, Y. stands for Yousaf which is my last name, is there any way we can speed up this process? I cannot have any delays.
Nov 10, 2021 07:01:22 AM by Preston H
re: "I think I recently changed my last name from Yousaf to Y."
What are you talking about?
Your last name is Yousaf.
Your last name is not Y.
If you see your last name displayed as "Y." somewhere on the Upwork website, that is just a display/formatting issue. Upwork often displays freelancers with only the their last initial, not their full name.
If you tried to actually EDIT your last name in your profile settings to change your last name to "Y.", then that was a mistake, because that is not your real last name.
If you edited your last name to "Y." and now your payment withdrawals don't work, then that is be design. Your name on your Upwork profile page needs to match your real legal name, and that needs to match your payment withdrawal account name.
Nov 10, 2021 07:09:53 AM by Mohammad B
It shows up as "Mohammad Bin Yousaf" according to my contact info but as "Mohammad Bin Y." on my profile's homepage. How can I fix this as soon as possible?
Thank you for any information in advance.
Nov 10, 2021 07:18:06 AM Edited Nov 10, 2021 07:22:09 AM by Preston H
re: "It shows up as 'Mohammad Bin Yousaf' according to my contact info but as 'Mohammad Bin Y.' on my profile's homepage. How can I fix this as soon as possible?"
There is nothing to "fix."
Upwork displays names according to its own intentions, and you don't always have control over that.
The most you can do is log into your privacy settings and choose the settings you prefer. But you can't necessarily force your name to appear a certain way on Upwork's web pages.
Nov 10, 2021 07:22:14 AM by Mohammad B
I see, so it should fix itself in 48 hours which is how long Upwork says it takes for verification?
Nov 10, 2021 07:44:21 AM by Valeria K
Hi Mohammad,
If you've recently updated your name in the Contact Info section of your settings and it doesn't match the information on your payment method, please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
In general, as Preston noted, the name you enter in your Contact Info settings needs to be your full verifiable name. However, only first name and second initial is displayed on your profile by design.
Nov 10, 2021 10:25:11 AM by Mohammad B
It is the exact same as far as I can tell. Then what could be the problem?
Nov 10, 2021 10:58:51 AM by Goran V
Hi Mohammad,
Our team just updated your profile and your payment method should be active. If you experience any problems on your end, feel free to follow up here. Thank you.
Nov 10, 2021 08:56:43 PM by Kelvin M
Nov 10, 2021 10:43:33 PM by Joanne P
Hi Kelvin,
I can see that you already added your payment method on file. Please allow our team time to review the details you provided. If they need more information from you, they will reach out to you directly. Thank you!
Nov 12, 2021 12:11:23 PM by Syeda T
Nov 12, 2021 12:15:12 PM by Goran V
Hi Syeda,
Our team will update your payment method as well and you will be able to use it shortly. Thank you.
Nov 13, 2021 08:44:43 AM by Ada W
Nov 13, 2021 09:04:55 AM by Luiggi R
Hi Ada,
I'm sorry to hear you experienced this error. Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you,
Nov 22, 2021 03:51:39 AM by Aldina D
Hello, I also have the same payment issues, namely it says that my beneficiary name is not as same as my profile name, and I didn't encounter any problems before. Could you please solve this problem? Thank you.
Nov 22, 2021 03:57:54 AM by Goran V
Hi Aldina,
Our team will update your payment method as well, thank you.
Nov 13, 2021 09:54:42 AM by Julia A
Tried to pay myself today and got a notification that "The beneficiary name is mismatched" on both my bank account and debit card.
This is the same bank account I've been using for years and I haven't edited any details. Not sure what's going on, but would be great if someone could review it soon. Thanks.
Nov 13, 2021 10:10:38 AM by Masud R
Hello Julia,
Normally it happens, when The account and financial name are not the same. But you are saying here, Everything is ok. So, no worries, a moderator soon would you reply here.
Thanks.
Nov 13, 2021 11:51:51 AM by Luiggi R
Hi Julia,
I'm sorry to hear you're experiencing this. One of our agents will be reaching out to you directly so that they can assist you further.
Thank you,
Nov 14, 2021 02:56:24 AM Edited Nov 14, 2021 04:04:39 AM by Nikola S
Hello, i have problem with my payment method being deactivated because beneficiary name is mismatched. My name on my card is Mirza **Edited for Community Guidelines**, but on upwork you cant use ć so its Mirza **Edited for Community Guidelines** and i think that is the problem.
Thank you.
Nov 14, 2021 04:03:55 AM Edited Nov 14, 2021 04:04:14 AM by Nikola S
Hi Mirza,
Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Let us know if you need further assistance.
Nov 14, 2021 05:35:46 AM Edited Nov 14, 2021 07:51:14 AM by Nikola S
Hi, Upwork Team and other Experts!
My name is Muhammad **Edited for Community Guidelines**, and I am a freelancer working on the Upwork platform since January 2021. Today I clicked on the Get Paid option to withdraw some money from my Upwork account and I got a message like "Your payment method has been deactivated because the beneficiary named on your payment method does not match the name on your Upwork account. " After seeing this message, I admit that I used my Nickname on my Upwork account and wrote my real name on my bank account. But now I do not understand how to solve this problem. Is there anyone who can guide me in this issue or let me solve this issue?
Nov 14, 2021 07:52:27 AM by Nikola S
Hi Muhammad,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 14, 2021 01:07:17 PM Edited Nov 14, 2021 03:26:49 PM by Luiggi R
Hello, I have been using upwork for almost 2 years now. And suddenly I got a problem on getting paid. Says my name verified is not the same with the name I have on my Bank, which is true. But as far as I remember, I have already resolved this issue long time ago.. You can check that I was able to withdraw my previous earnings..
My name on my profile is my married name but my name on my contracts is **Edited for Community Guidelines** which is my maiden name. My bank account and paypal were also linked to **Edited for Community Guidelines**. Remember that I was able to withdraw my previous earnings having these records on my profile..
Now i have this on my get paid page settings:
Payment method verification in progress
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
I want to change my verified name to **Edited for Community Guidelines** just like the name on my profile. I have my Marriage Contract for verification.
Can you please help? I am having a hard time reaching your customer service.. Hope this gets resolved very soon.
Many thanks!
Nov 14, 2021 03:27:57 PM by Luiggi R
Hi Vanessa,
Thanks for reaching out and I'm sorry to hear you're having trouble with this. Please note that you will be notified via email so that you can complete the verification process.
Thank you,
Nov 15, 2021 06:49:51 AM by Vanessa Mae O
Nov 15, 2021 08:03:19 AM by Valeria K
Hi Vanessa Mae,
I see the appropriate team is already assisting you via a support ticket directly and you have posted about your concerns there. They'll review and get back to you with an update directly.
Thanks for your patience.
Nov 15, 2021 09:35:33 AM by Vanessa Mae O
Nov 14, 2021 08:56:43 PM by Wendra G
"The beneficiary name is mismatched" I get this notification in my account, please help how I can fix this?
Nov 14, 2021 09:37:37 PM by Pradeep H
Hi Wendra,
Thank you for your message. I am pleased to inform you that your payment method has been approved and will be active within 3 days.
Thank you.
Pradeep
Nov 14, 2021 09:59:18 PM by Ivan P
Hi Team 👋🏼,
Facing the same issue
Nov 14, 2021 10:20:53 PM by Pradeep H
Hello Ivan,
Thank you for your message. I am pleased to inform you that your payment method is approved and will be active within 3 days.
Thank you.
Pradeep
Nov 15, 2021 03:37:27 AM by Luna K
Nov 15, 2021 05:16:09 AM by Goran V
Hi Luna,
Our team will update your payment method shortly and you will be able to withdraw your funds. Thank you.
Nov 15, 2021 05:28:18 AM by Philomena A
Nov 15, 2021 05:42:07 AM by Goran V
Hi Philomena,
Our team will check your payment method shortly and will update it accordingly as well. Thank you.
Nov 16, 2021 03:22:40 AM by Janet N
Hi
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
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