Solved: Re: Beneficiary name is mismatched - Page 97

sandee_miranda · ‎01-08-2020

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

AndreaG · ‎02-01-2022

Hi all,

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~Andrea

View solution in original post

3d904413 · ‎11-18-2021

Hi,

I have the payment method deactivated because the beneficiary name does not match the name on your Upwork account.

It is true, my name in PayPal is different ..... it is a name+nick name and I can't change it.

How can you help me?

NikolaS · ‎11-18-2021

Hi Iva,

Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Let us know if you need further assistance.

~ Nikola

fernandalf · ‎11-18-2021

Hi, I am having the same error and I need to get paid.

AndreaG · ‎11-18-2021

Hi Fernanda,

Your name has been approved.

~Andrea

alexberdy · ‎11-18-2021

Hello! I have the same issue. Could you please check mine also? Thanks

BojanS · ‎11-18-2021

Hi Alex,

I have followed up with our team and your beneficiary name should be approved already. Feel free to each back to us if you need any further assistance.

Thank you!

~ Bojan

aguerretomas · ‎11-18-2021

I need help, I have the same problem!

aguerretomas · ‎11-18-2021

I cannot receive my payment because it says that the accounts have different names. This is not the case, they both have the same name and I am the owner. I have been paid perfectly for 6 months.

aguerretomas · ‎11-18-2021

I await for an answer

JoanneP · ‎11-18-2021

Hi Tomas,

I checked with the team and they have confirmed that it should be fixed now. Please let us know if you need further assistance.

~ Joanne

aguerretomas · ‎11-18-2021

Solved! Thank you!

verbwit · ‎11-18-2021

Will you check mine as well?

PradeepH · ‎11-18-2021

Hi Eric,

Thank you for your message. I am pleased to inform you that your payment method has been approved and will be active in 3 days.

Thank you.

Pradeep

verbwit · ‎11-25-2021

Thank you for the quick resolution!

robin_hyman · ‎11-19-2021

I've been paid every week for 3 years and this week I'm alerted in the payments section that my beneficiary name is mismatched. How can I solve this issue ASAP?

Please help!

NikolaS · ‎11-19-2021

Hi Robin,

Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Please let us know if you need any further assistance.

~ Nikola

robin_hyman · ‎11-19-2021

Thank you!

jackstr · ‎11-19-2021

I've gotten 'The beneficiary name is mismatched' error today too. I need to get the funds ASAP. Could you review the my account's details?

tlbp · ‎11-19-2021

Evgeniy S wrote:
I've gotten 'The beneficiary name is mismatched' error today too. I need to get the funds ASAP. Could you review the my account's details?

Mismatch error for me as well. Gonna be a busy day, Upwork.

AndreaG · ‎11-19-2021

Hi Tonya,

I checked with the team and they were able to clear the mismatch for you.

~Andrea

AndreaG · ‎11-19-2021

Hi Evgeniy,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

jackstr · ‎11-19-2021

> I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

Hi Andrea,

Thank you for the update, but I don't see the submitted support ticket in the list of tickets at https://support.upwork.com/hc/en-us/requests and I have not received any emails, and it causes double confusion.

isidora7 · ‎11-19-2021

Hello!
Can you please help me with my issue regarding my payment method being deactivated "because the beneficiary name on your payment method does not match the name on your Upwork account"?
I used Direct to Local Bank transfer to this card for years without a problem.

I don't think the issue is with the special character in my last name ("ć", commonly written as "c" like in my Upwork name), but nothing else comes to mind.

Note: I am using Direct to Local Bank transfer to bank in Bosnia and Herzegovina. I am not residing there currently, but I didn't feel the need to change it as the card in question is a MasterCard.

Please help!
Kind regards,
Isidora

BojanS · ‎11-19-2021

Hi Isidora and Evgeniy,

I have followed up with our team and your beneficiary names should be approved already. Feel free to reach back to us if you need any further assistance.

Thank you!

~ Bojan

jay_melekelasa · ‎11-19-2021

After more than a year of regular withdrawals, suddenly, today I have this issue.

Raised a ticket but the ticket wont show up on the ticket list. (which, sort of makes it even more scary. I have never scene a ticket not showing up in the ticket dashboard)

Ticket Number - 33211963

What is the next step?

Update : (I am panicking, because Saturdays is when I usually withdraw, so created another ticket, 33212032, and that also is not showing up. I cannot search for it. There is no email confirmation that the ticket was created. 😞 )