Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If itโs been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 5, 2021 08:16:03 AM by Adam A
Hello,
In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?
Feb 5, 2021 09:18:37 AM by Andrea G
Hi Adam,
It looks like your payment method is under review. Please allow up to 48 hours for the team to review and they will reach out to you directly if any further information is needed.
Thanks!
Feb 5, 2021 11:17:59 PM by Junaid M
Feb 6, 2021 01:02:04 AM by NikolaS N
Hi Junaid,
Please, allow up to 24 hours for the team to review your account for the name mismatch. Theyโll let you know if any further steps are required from you
Feb 6, 2021 08:18:26 AM by Ashley H
Hi, I'm having a likewise problem; I tried to add my payment method but it got deactivated instantly and was later manually declined, because my name didn't match my payment method. Which is weird because my bank account contains my initials and my last name. I already sent in my ID for the ID verification, which shows those middle names. I retried a week ago but its still in progress.
Feb 6, 2021 08:42:07 AM by Aleksandar D
Hi Ashley,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 20, 2021 07:08:28 AM by Foyzur R
I am having issues as well regarding the "The beneficiary name is mismatched". I have different email address for paypal which does not match the upwork profile email.
Could please fix this issue?
May 20, 2021 07:38:03 AM by Bojan S
Hi Foyzur,
Please allow up to 24 hours for the team to review your account for the name mismatch. Theyโll let you know if any further steps are required from you.
Thank you!
Feb 6, 2021 08:23:33 AM Edited Feb 6, 2021 10:48:28 AM by Aleksandar D
Hello there,
I seem to be having a problem with identity verification since it says that my name is mismatched on my bank account and my Upwork account. I am wondering what I can do to fix this.
Thank you so much!
- Chloe **Edited for Community Guidelines**
Feb 6, 2021 10:48:13 AM by Aleksandar D
Hi Chloe,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 6, 2021 01:05:34 PM by Eugene D
I want to verify my paypal wallet but your site does not allow me to do this
Feb 6, 2021 01:51:25 PM by Aleksandar D
Hi Eugene,
In order to make your withdrawal method active and access your earnings, you need to complete the W-8BEN form which is used to confirm youโre not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can do that by going to the Settings > Tax Information page. You can also check this help article for more information.
Thank you.
Feb 6, 2021 11:57:45 PM by Kanchan M
Feb 7, 2021 12:02:26 AM by Petra R
Kanchan M wrote:
My Account is showing beneficiary name is not correct due to this I am not able to withdraw the amount kindly resolve the issue I had already update my all details I want to withdraw on my INR account please check this so I can withdraw money asap
How come your previous client thought they were working with a man called Ankush?
Feb 7, 2021 05:54:05 AM by Kanchan M
HI
Thanks for giving reply actually my all account name having name Kanchan so i want to be change this to Kanchan instead of Kanchan,you can see on my PAN number also if you required any proof with Kanchan i am ready to share with you so please share so that i can able to withdraw my fund
Feb 7, 2021 06:13:22 AM Edited Feb 7, 2021 06:14:00 AM by Kanchan M
Hi Dear
This is my nick name my real name is Kanchan.
Thank you
Feb 7, 2021 01:19:36 AM by NikolaS N
Hi Kanchan,
Please, allow up to 24 hours for the team to review your account for the name mismatch. Theyโll let you know if any further steps are required from you.
Feb 7, 2021 03:21:39 AM Edited Feb 7, 2021 04:39:16 AM by NikolaS N
Dear support team,
I have a problem with adding a paying method to my Upwork account. Your website is stating that my payment method has been deactivated because the beneficiary name on my payment method does not match the name on my Upwork account. I'm using a PayPal account for withdrawal money from Upwork. This complaint has to be wrong, because my Upwork name (**Edited for Community Guidelines**) completely matches my PayPal account name (**Edited for Community Guidelines**) and depriving me from withdrawing money simply because my name on PayPal is written in Cyrillic is not a valid reason at all. If I have something else incorrectly formatted in my PayPal account, please inform me.
**Edited for Community Guidelines**
Feb 7, 2021 12:23:27 PM by Vladimir R
Nikola,
Thanks a lot for your help! Now everything works just fine.
Feb 8, 2021 04:29:26 AM by Goran V
Hi Chris,
Are you trying to add a billing method or a payment method? Could you also share the text of the error you`re receiving on your end? Thank you.
Feb 8, 2021 11:16:43 AM by Kyle S
Hi, I changed my name into my real name, since what I am using in here in upwork was my father's surname. But since my birth certificate was not yet settled I am currently using my Mom's maiden name. Please help me fix it since I have clients and I can't withdraw my funds. Thank you
Feb 8, 2021 12:34:17 PM by Bojan S
Hi Kyle,
Please allow up to 24 hours for the team to review your account for the name mismatch. Theyโll let you know if any further steps are required from you.
Thank you!
Feb 8, 2021 02:12:17 PM Edited Feb 8, 2021 02:13:41 PM by Vedin I
I have this problem for two weeks my paypal account name is same as Upwork name but I always get "mismatched name" is there any chance for solving this problem ?
Kind regards Vedin.
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