May 19, 2020 11:34:43 PM Edited May 19, 2020 11:56:40 PM by Mazlum T
I had to create this new account because otherwise you guys are unreachable.
I wanted to log in today with my account, I always signed in with Google. Today, each time I tried it failed, and displayed the message "That Google account is not recognized on Upwork".
I checked out a thread here about it, and the solution didn't work.
So I tried to contact you, but I couldn't because I have to be logged in. So I tried signing up again. So I pressed the button "Sign In with Google", and this time the message was "That email is already in use on Upwork". (pic below)
So, apparently you can detect it, but it can't be used to get access somehow.
So I created this account to communicate with you, but I used the different email I used to sign in with Google.
Solved! Go to Solution.
May 19, 2020 11:48:19 PM by Goran V
Hi Mazlum,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
May 19, 2020 11:48:19 PM by Goran V
Hi Mazlum,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Jul 8, 2020 10:31:27 PM by Ma Gilda A
Hello, same here. I created this new account inorder to contact support and also because I could no longer access the email I used on my old account. I would like to change the email on my old account and after request to delete this new account.
Jul 8, 2020 11:18:28 PM by Joanne P
Hi Ma Gilda,
Please send me a PM with the details of the account you're referring to so I can check. Thank you.
Dec 5, 2020 05:17:48 PM Edited Dec 5, 2020 06:42:24 PM by Luiggi R
Hey guys. I've been having the same issue. This is my new account, as I just can't access my other one. I've even sent countless comments on the Google Play Store to try and get some help before I created this new account. My previous username was "**Edited for Community Guidelines**." and my gmail was **Edited for Community Guidelines**. Currently it says "Google account is not recognized for Google Sign-In on Upwork." I still have money there I need to withdraw. Please help.
Dec 5, 2020 08:10:04 PM by Luiggi R
Hi Cesar,
I'm sorry to hear you haven't been able to access your other account. As a friendly reminder, having multiple accounts is a serious violation of the Upwork TOS. I've shared your concern with the team and one of our agents will be reaching out to you via a support ticket to assist you further.
Thank you.
Feb 16, 2022 01:39:27 PM Edited Feb 16, 2022 01:56:57 PM by Amal N
Hello! I have the same problem. I created this new account to contact support because I could not login with my old email. The error occurs "Oops! Username is incorrect".
I want to return my old account and delete the new one when the problem is solved.
Feb 16, 2022 02:40:30 PM by Bojan S
Hi Amal,
Could you please click on my name and send me a PM with more information about the account you need help with?
Thank you.
Mar 16, 2021 07:26:09 PM Edited Mar 16, 2021 10:22:54 PM by Joanne P
Hi, I have the same issue. I created this new account inorder to contact support. Today when I tried to login with google it suddently gave me error message that google account can't be recognized for google login. It was working fine before and I never received any message. My gmail is**Edited for community guidelines**. Please help me to resolve the issue. Thanks.
Mar 16, 2021 10:23:39 PM by Joanne P
Hi Yiling,
I checked with the team and they have confirmed that one of our agents will reach out and assist you directly via a support ticket.
Mar 16, 2021 07:49:29 PM by Nancy N
May 31, 2021 12:28:16 AM Edited May 31, 2021 12:32:02 AM by Goran V
I had to create this new account to contact you guys.
so my problem is
I wanted to log in today with my account, I always signed in with Google. Today, each time I tried it failed and displayed the message "That Google account is not recognized on Upwork".
I tried to contact you, but I couldn't because I have to be logged in So I created this account to communicate with you, but I used the different email I used to sign in with Google.
I still have money there and have some works to submit.
Please help.
**Edited for Community Guidelines**
May 31, 2021 12:33:16 AM by Goran V
Hi Ashvin,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your original account. Thank you.
Feb 16, 2022 10:27:13 PM by Dee M
Hi, I have the same problem. I can't login with my old email, the error message is "Google account is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.". I created this account to contact support but I would like to log in with my old account and delete the new one when the problem is solved.
Feb 17, 2022 12:57:24 AM by Pradeep H
Hello Dee,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Feb 27, 2022 03:32:59 AM by Siva K
Hi Pradeep,
I'm facing the same issue. Unable to log in to one of my Upwork accounts using Google. It shows error as below,
"Google account p...6@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked."
Please advise
Feb 27, 2022 04:15:21 AM by NikolaS N
Hi Siva,
Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.
Jun 2, 2022 07:29:07 AM by Hugo M
Hi Goran,
I made this account to reach you.
I have the same issue. I am trying to log in to my old upwork account but it says it doesn't recognise my email or username, yet when I try to create an account with that email upwork tells me it is already in use. Could you please help me?
Thank you
Jun 2, 2022 08:28:40 AM by Andrea G
Hi Hugo,
Could you please click on my name above this post and send me a private message with more info about the account you need help with?
Sep 16, 2022 09:07:31 PM by Karen L
Hello! I have the same problem. I created this new account to contact support because I could not login using my old email. I have set-up a two step authentication using my phone but cannot use it because I cannot even sign in using the app.
I want to return my old account and delete this new one when the problem is solved.
Sep 16, 2022 10:56:02 PM by Joanne P
Hi Karen,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 7, 2021 08:15:12 PM by Shreyash S
I am also having the same problem. I too had to create this account for reaching to out to the customer service. Please help me fast as I have an ongoing order of 100$ and if I don't respond to them they might cancel my order. Please help asap.
Thanks,
Shreyash Sinha
Apr 7, 2021 10:37:21 PM by Joanne P
Hi Shreyash,
Could you please send me a PM with the details of the account you're referring to so I can check? Thank you.
Apr 28, 2021 04:38:42 AM by Aleksandar D
Hi Samia,
Could you please send us more information about the problem you are having? If you can, please share a screenshot so that we can take a look.
Thank you.
Apr 28, 2021 05:11:09 AM by Samia Z
Apr 28, 2021 06:55:17 AM by Aleksandar D
Hi Samia,
I'm very sorry to hear about your situation. I hope you'll be okay.
We can go ahead and close your account for you. Would you like us to do that? If you were referring to another account, you can always send me a private message with the Upwork username or registered email address so that I can check.
Thank you.
Apr 30, 2021 02:49:12 AM Edited Apr 30, 2021 03:37:19 AM by Aleksandar D
**Edited for Community Guidelines** Thanks
for your help I appreciate my account upwork is **Edited for Community Guidelines**
"z.samia" and I have more than $250 and more than 50 clients so I can't
delete it .Thanks ##
Apr 30, 2021 04:39:30 AM by Aleksandar D
Hi Samia,
Thanks for following up! One of our team members will reach out to you directly via email to assist you further.
Thank you.
May 21, 2021 12:04:08 PM by Bojan S
Thank you for reaching out to us, Michael.
One of our team members will reach out to you directly to assist you with accessing your account.
Jun 14, 2021 07:11:46 AM by Héctor M
Hello, I am having exactly this same problem accessing my account, I am trying to check the proposals of my offer, and the platform it's not allowing me, is there anyone who could contact me to solve this issue today? It is very uncomfortable and it's determinating a delay in my tasks.
Thank you!
Jun 14, 2021 07:34:29 AM by Bojan S
Hi Héctor,
It looks like you were able to log into your account just recently. Please reach back to us with more information if you're still experiencing any issues with accessing your account so that we can assist you accordingly.
Thank you!
Mar 19, 2022 05:03:14 AM by Dannie Anne G
Hi, i have the same problem. I can't log in with my account showing incorrect username but showing i already have an account in signing up. I just used another email to log in. Can someone help me please? I can send a photo for proof. Thank you
Mar 19, 2022 07:26:17 AM by NikolaS N
Hi Dannie,
Thank you for reaching out to us. One of our team members will reach out to you directly via email to assist you further.
Oct 8, 2022 11:14:41 AM Edited Oct 8, 2022 11:17:52 AM by Absar A
Hello, I am also facing same problem.
Oct 8, 2022 12:15:56 PM by Luiggi R
Hi Absar,
Could you please click on my name above this post and send me a private message with more information? Thank you!
Jun 27, 2022 01:56:08 AM Edited Jun 27, 2022 03:57:32 AM by Pradeep H
Hello, have the same problem with my email **Edited for Community Guidelines**
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