Client purchased a project catalogue without discussion and unrelated requirements

[shantanu192]

Hi everyone,

A client purchased a project catalogue on my profile a few hours ago while I was asleep.  He bought the project before I was able to discuss the project requirements with him. Now I feel that the  requirements are not according to my project's description. The client is probably away from upwork due to time zone difference and is not replying.

I want to know how can I cancel the project now? It started 5 hours back?

Also, will it impact my Job Success Score or badge if I cancel it?

Please guide me on this.

Thanks and Regards,
Shantanu **Edited for Community Guidelines**

[587ff88a]

The same here. Would be nice to hear additional information about this situation.

[shantanu192]

Hi Laura,

I got further help from Upwork's representative. 

We as freelancers have the option to cancel or end the contract with 24 hours from the start of the catalogue projects and no penalty will be brought on JSS or badge.

So, if you're in the same situation, you can go to the contract, click on 3 dots and end the contract within 24 hours from the start. 

Hope it helps!