Jul 12, 2018 12:43:44 AM Edited Jul 12, 2018 12:50:52 AM by Goran V
Hi
I just accepted a contract yesterday but it is not showing on my time tracker yet. I am allowed to do manual time tracking but I don't want to do that. I have 4 active contracts but i only see 3. Please help!
**Edited for Community Guidelines**
Jul 12, 2018 12:54:09 AM by Goran V
Hi Levie,
Please follow the steps listed in our guide for Desktop App Troubleshooting. If the contracts is not listed on the app after you have troubleshoot you can try downloading our Beta version Here. If both of the solutions are not helping please submit a ticket from the app, our team will receive the logs and investigate it further. The steps for submitted a ticket from the app are in the guide above as well. Thank you.
Sep 11, 2019 12:42:41 AM by Musaddiq K
Hello Goran,
Same issue I faced. New contract was showing. I cleard the cache and restared time tracker and after that contract was there. Is it not a glitch Or everyone should follow the above step to bring new contract in time tracker?
Kind regards,
Musaddiq Khan.
Sep 11, 2019 01:08:02 AM by Bojan S
Hi Musaddiq,
Your Contract becomes active today and therefore available in the Time Tracker app. Let us know if you experience this issue again and we'll gladly look into it!
Thank you!
Oct 24, 2019 05:21:49 AM by Harutyun G
Hi dear Bojan, today I get a hourly contract which is started today (October 24, 2019), but it is not shown in Time Tracker, I've restarted machine, cleared cache and restarted Time Tracker, nothing helped. What do I need to do? How Can I troubleshoot this issue?I don't want to upset my client.
Oct 24, 2019 05:30:28 AM by Goran V
Hi Harutyun,
Please follow the steps listed in our guide for Desktop App Troubleshooting. If the contracts is not listed on the app after you have troubleshoot you can try downloading our Beta version Here. If both of the solutions are not helping please submit a ticket from the app, our team will receive the logs and investigate it further. Thank you.
Feb 21, 2020 04:22:34 AM by Maria M
Hi Goran, I tried the new Beta and it didn't work, sent a message but no response.
Can you help, please.
Feb 21, 2020 04:45:17 AM by Goran V
Hi Maria,
Could you please delete the beta version and install the normal version to check if you`re experiencing the same problems? You can also submit a ticket directly from the app so that our team can investigate it further. To do this click on the Settings Cog > Support & Feedback. If you have any additional questions, let me know. Thank you.
Apr 24, 2020 05:21:41 AM by Klayko S
Hi Maria,
From what you're experiencing, please try to refresh your contract list by clicking on the refresh icon in the desktop app. If the issue still persists, please sign out from your desktop app. To do that:
1. From your Desktop App, click on your name (in the bottom left corner of the Time Tracker)
2.. Select “Settings”
3. It will then open a new window where you'll see "Sign Out" at the bottom part.
Apr 24, 2020 05:29:55 AM by Boris R
Had this same problem couple of times only solution was PC reboot or wait till next day to show up there.
Jan 4, 2022 07:00:33 AM by Jeffery U
Hello Moderator,
Ihave tried all of the above an none worked Can Upwork help in resolving this issue as I do not want to offend the client.
Feb 9, 2022 06:38:48 PM by Stephanie C
Same with me I have tried all of the above an none worked. It happened with the client increase my rate. Can Upwork help in resolving this issue as I do not want to offend the client.
Feb 9, 2022 09:00:59 PM by Pradeep H
Hi Stephanie,
I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
May 16, 2022 09:30:39 PM by Benito Jr R
Hi need help also as today I have a new contract and I can't find it in the time tracker app.
Appreciate your urgent assistance.
Respectfully,
Benito
May 16, 2022 09:51:19 PM by Avery O
Hi Benito,
Are you referring to this contract? As you can see on this page, and this page the contract doesn't start until 18-May, UTC. It will be listed on your Upwork Desktop App on the said start date.
If you're referring to something else, let me know so that I can assist you further.
Aug 13, 2023 05:20:02 PM by Luiggi R
Hi Eunice,
I checked the contract you're referring to, and you couldn't see it on the Desktop App because it had not started yet. If you go to this page and click on the contract, you will see that it begins on Aug 14, UTC, roughly 20 minutes from when I'm making this post.
I believe the contract should be visible to you now. You might want to close the Desktop App entirely and reload it before you do so.
Feb 9, 2024 02:21:54 AM by Ronaldo C
It happened to me also, my full time job went missing, I tried restarting cache and the app it self, also tried reinstalling it. How could this happen?
Feb 9, 2024 03:37:48 AM Edited Feb 9, 2024 03:38:01 AM by Luiggi R
Hello Ronaldo,
I'm sorry to learn this is happening to you. Can you please specify the Contract ID of the job you're referring to so we can check? For reference, you can find the ID under the "Details" tab when you visit your contract page.
Feb 10, 2024 12:21:42 AM by Sarah D
Hi Luiggi, I just encountered a similar situation myself. Typically, when there's a payment issue with a contract, it doesn't reflect in my tracker, and I receive notifications. However, this time, I didn't receive any. It appears that Upwork has paused the contract. Could you please provide insight into why this action was taken? Contract ID#34347535.
Feb 10, 2024 01:56:32 AM by Arjay M
Hi Sarah,
We understand how disappointing this situation is for you. There are many possible reasons this could occur. However, we can't disclose any information or actions being taken on another user's account due to privacy and confidentiality reasons.
I took a closer look and confirmed a problem with the client's account, which is why your contract is on hold. In the meantime, you may contact the client for updates. The contract will be restored as soon as the client resolves the issue with their account.
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