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Zeyad's avatar
Zeyad K Community Member

Did not receive Connects after interview

i Should Get 10 Connects After Winning an interview and Replying to it , well i didn't Get any Connects ?  does it take time or there is some kind of mistake ?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. 

 

For more information, please see this Product Update. You can check your Connects History here.

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

~Andrea

View solution in original post

922 REPLIES 922
Mariam's avatar
Mariam L Community Member

Totally agree I can't purchase connects every time it's too expensive and in some periods you don't even get a job that will pay that off.

 

Riffat's avatar
Riffat S Community Member

Hi @Andrea, Can someone please check why I did not received interview connects? I applied on many jobs and I received 2 inteview yesterday and got 3 today and I still did not get connects for yesterday interview. Can someone resovle my issue please?

William's avatar
William A Community Member

Upwork is becoming very unlikeable😣

Zaka's avatar
Zaka U Community Member

I replied to the interviews and as per Upwork rules atleast 50 connects can be taken in a week but I was credited only 10 connects instead of 40

Aloha's avatar
Aloha M Community Member

Thank you for the clarification. This is very unfortunate. However, I think that it's unfair for those freelancers like us making an effort to create proposal and win an interview.

Aaditi's avatar
Aaditi R Community Member

Hi,

I got interviewed for 3 job posts in last 48 hours but did not receive any connects for remaining 2 job interviews ??
Can you please help with this issue?
Job ID :
 
Pradeep's avatar
Pradeep H Moderator

Hi Aaditi,

 

Thank you for your message. We are no longer awarding free Connects for every interview won. Check out the product update for Connects for Interviews Won to know more about this update.

 

Thank you,

Pradeep

Muhammad's avatar
Muhammad A Community Member

Great 

Nihan's avatar
Nihan D Community Member

Hi,

I'm contacting to share that I didn't receive

-awarded connects from the interview on 29/12/22 and

-both awarded & refunded connects from the interview that I've been hired on 09/01/23. 

Could you help me if is there some kind of mistake? Thanks! 

Pradeep's avatar
Pradeep H Moderator

Hi Nihan,

 

Thank you for your message. We are no longer awarding free Connects for every interview won. Check out the product update for Connects for Interviews Won to know more about this update.

 

Thank you,

Pradeep

Mrs's avatar
Mrs A Community Member

Hey, I win an interview on Jan 19, 2023 with the job post name "Create A small Online Tool", still not get 10 free connects. 

Pradeep's avatar
Pradeep H Moderator

Hi Mrs A,

 

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. 

 

For more information, please see this Product Update. You can check your Connects History here.

 

Thank you,

Pradeep

Majid's avatar
Majid A Community Member

Hi Respected upwork Team 

I add Complaints and I have Tickets also but Someone did not Reach out its has been 2 days

#36809958 

 #36809958 

1. ONe is for my monthly free connets i diid not recive till yet 

2. and one is for my get interviewd for 2 jobs 

please Reply me ,  i know the rules of 48hrs i know the rules of 50 connects i know the rules of appliying first and get interviewed not like direct job sending One 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Majid,

 

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

 

Please also know that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. 

 

Kindly check out the product update for Connects for Interviews Won to know more about this update.


~ AJ
Upwork
Majid's avatar
Majid A Community Member

OK Ma'am Thanks For Repliying

Whats about my Monthly Free Connects 

and Sorry to say but i think upwork is taking that chance from us to get Work on Upwork Please check if i Can get that

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Majid,

 

I checked this for you and can confirm that the Connects were credited to your account yesterday. You may check your Connects history on this page.


~ AJ
Upwork
Majid's avatar
Majid A Community Member

Ok Ma'am Thanks Please Check JOb Also I did not Get Free Connets For This

  • 1 hr of graphic design work in Photoshop - NEED DONE TODAY
Nikola's avatar
Nikola S Moderator

Hi Majid,

 

Thank you for following up. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Princess Therese's avatar
Princess Therese S Community Member

Hello. Good day, everyone! 

 

I have been interviewed yesterday, 2 times. But haven't received the connects from it. I received the connect from this job **Edited for Community Guidelines** interview which is around time where the job posts below interviewed me.  

Here are the links of the job post: 

**Edited for Community Guidelines**

 

Can you tell me if I can get the connects from it? If not, why? 

 

Thank you. 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Priness,

 

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. 

 

For more information, please see this Product Update. You can check your Connects History here.


~ AJ
Upwork
Princess Therese's avatar
Princess Therese S Community Member

Hello. That is so sad to hear because what about us, the starting freelancers? You don't have enough money to buy connects. Being interviewed and having connects in exchange from it either hired or not is a big help for us. 

 

Maaz's avatar
Maaz S Community Member

It is a terrible thing to hear. You should 1st look after fake job posts and clients rather than closing this feature.

This will cause trouble for new freelancers. Please re-think this decision.

😶

 

Zulekha's avatar
Zulekha A Community Member

Hey Arjay. Please check my account, too I have given 2 interviews in the last 48 hours but have not received connects for even a single one. 

 

Thank you. 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Zulekha,

 

Thank you for reaching out to us. We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. 

 

For more information, please see this Product Update. You can check your Connects History here.


~ AJ
Upwork
KOUGANG TIADJIO's avatar
KOUGANG TIADJIO R Community Member

Hello, please, when i submit a proposal to a client and win an interview, i d'ont get anyomore a bonus of 10 Connects after i complete my interview. I don't konw why.

Please i need someone to help me ! Thanks...


Rumel, 

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