Mar 5, 2023 09:10:27 AM Edited Mar 6, 2023 11:20:02 AM by Andrea G
Hello. I made a profile on Upwork. When trying to cancel, I get
**Edited for Community Guidelines**
I want to be able to fix it myself without being forced towards a phone number.
Regards, V.
Solved! Go to Solution.
Mar 5, 2023 10:15:49 AM Edited Mar 6, 2023 11:11:41 AM by Andrea G
Hi Vikram,
If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page
complete and close any active contracts and don't have any available or pending balance. Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.
As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.
Apr 25, 2023 06:24:57 AM by Annie Jane B
Hi Arpitkumar,
I just checked and it looks like our team has already closed your account. Feel free to reach out if you need additional assistance.
Apr 26, 2023 06:09:07 AM by Robin G
Hello,
I have withdrawn all funds and closed all active contracts but I am still not able to close my account without calling a phone number in the USA which I do not want to do.
Will you please close and delete my account with immediate effect.
Kind regards,
Robin Griffith
Apr 26, 2023 06:52:38 AM by Nikola S
Hi Robin,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2023 10:47:35 AM by Robin G
Hello Nikola,
I have just been scrolling through the thread in this forum and it would seem that I am not the only one struggling to close their account. With respect, I don't want to wait any further for Upwork to close my account. It feels as though I am being bounced around from agent to agent without getting any closer to actioning my request. As asked by Upwork, I have withdrawn funds and closed all active proposals that I could. There is one left open which I cannot close as the job has been closed (no longer available). It should not be this difficult to action requests from your customers. Please close it with immediate effect and inform me when this has happened.
Yours faithfully,
Robin Griffith
Apr 27, 2023 11:07:29 AM by Andrea G
Hi Robin,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Apr 29, 2023 04:08:57 PM by Felipe M
Hi, I'm a freelancer and I want to close my account, but I'm having some troubles to do that and I didn't find an email or chat for support. What can I do?
Apr 30, 2023 11:42:50 AM by Robin G
May 4, 2023 04:42:42 PM by MD N
You go to your account settings then it says "Close My Account" click there
May 4, 2023 04:50:26 PM by Arjay M
Hi Ignacio,
I'm sorry to hear that you wish to close your account but we totally respect your decision. If you want to close/erase your account and remove your information from Upwork, the first step is ensuring that all activity is cleared, including pending, active, and open activity. Please check this help article for detailed instructions on how to close a specific account.
May 5, 2023 01:24:15 AM by Mira B
I tried to close my account but I get a message to call the team at a US number, which would be too costly. How can I permanently close my account?
I don't have any pending jobs or proposals.
May 5, 2023 03:58:04 AM by Pradeep H
Hi Mira,
Your account has been closed as requested by you.
Thank you,
Pradeep
Jan 10, 2024 02:36:39 AM by Ernasti B
Can you delete my freelance account because I can't do that, it's said you have a proposal active but when a go to withdraw, the job is no more.
Jan 10, 2024 05:38:58 AM by Annie Jane B
Hi Ernasti,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 7, 2023 07:31:19 PM by Suresh P
Hello, I am very frustrated not able to find the link to delete or close my Upwork profile or account. i want to delete my profile now. Please help me
May 7, 2023 09:43:02 PM by Pradeep H
Hi Suresh,
Your account has been closed as requested by you.
Thank you,
Pradeep
May 20, 2023 11:53:09 PM by Bryan A
I can't delete my account or get help anywhere on the website. The contact info tab does not work and redirects me to change my password every time. Please delete my account
May 21, 2023 01:25:04 AM by Pradeep H
Hi Bryan,
Thank you for your message. I see that your account is already closed now.
Thank you,
Pradeep
May 24, 2023 03:10:51 AM by Erica S
здравствуйте, пожалуйста, удалите мою учетную запись. Заранее благодарю вас
May 24, 2023 10:42:16 AM by Annie Jane B
Hi Erica,
Your account has been closed as per your request.
May 25, 2023 12:05:22 PM by Oksana B
I want to delete my account, not just to close it.
Didn't find the solution on forum.
Please, help me with deleting it.