Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 22, 2020 03:39:05 AM Edited Oct 22, 2020 03:40:43 AM by Aleksandar D
I tried to buy connection the attached message came. what can I do.
**Edited for Community Guidelines**
Oct 22, 2020 03:52:06 AM by Aleksandar D
Hi Prabhakaran,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Oct 23, 2020 06:53:49 AM by Jawad A
Hi Upwork Team & Upwork Community,
With all due respect I would like to report an issue that I am facing problems while buying connects with my master card I had tried almost 3 to 4 times up till now still it says card number not valid even though my number is valid and I am not doing any typo mistakes, I humbly request please look into this issue and let me know the proper resolution for this issue .
Regards ,
Jawad .
Oct 23, 2020 07:31:46 AM by Bojan S
Hi Jawad,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Oct 23, 2020 03:17:03 PM by Naheed M
Hi Jawad,
I would also advise you to either use another browser or login again. It happens sometimes that the given passwords, or card numbers are not accepted.
I have faced this issue and what I do is to wait a little and do the process again or login again. After this, my issue is resolved.
Best of luck.
Thanks
Oct 23, 2020 02:04:53 PM by Muhammad B
Hey,
I want to buy connects but the billing page is giving an error. It says, "Sorry, a critical Component of this page failed to load. Please reload the page." Tried on mobile as well, changed my browser, cleared cookies but still, the error is occurring. It's been a month now.
Oct 23, 2020 02:33:03 PM by Bojan S
Hi Muhammad,
I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase connects by following the instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Thank you!
Oct 24, 2020 02:46:02 AM by Chandrakant Dnyane S
I tried to buy connect with different cards & different payment modes, but still failing. Suggest any other option
Oct 24, 2020 08:07:02 AM by Ashish D
Oct 24, 2020 02:14:32 PM by Zawiyar A
I am new to this platform, and when I try to buy connects with visa card, this message shows up. Please help as I have no connects left.
Oct 24, 2020 03:20:47 PM by Luiggi R
Hi Zawiyar,
I'm sorry to hear you're experiencing trouble buying Connects. I checked and you may need to get in contact with your bank to ask them about the specific charge decline. If they confirm everything is ok on their end, you may reach out to us again so we can further assist you. Alternatively, you may use any other of our available billing methods in order to buy Connects.
Thank you.
Oct 25, 2020 10:19:02 AM by Zawiyar A
Oct 25, 2020 10:33:33 AM by Aleksandar D
Hi Zawiyar,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
May 10, 2020 11:14:05 AM Edited May 10, 2020 11:15:33 AM by Meenakshi K
May 10, 2020 03:52:41 PM by Joanne P
Hi Meenakshi,
Is there an error message whenever you try to purchase connects?
May 11, 2020 03:35:48 AM by Meenakshi K
May 11, 2020 04:07:38 AM by Goran V
Hi Meenakshi,
Could you please try clearing your cache and cookies or logging in with another browser to purchase connects? Thank you.
May 11, 2020 06:07:10 AM by Meenakshi K
May 11, 2020 06:20:48 AM by Goran V
Hi Meenakshi,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 26, 2020 02:17:14 AM by Milin S
Oct 26, 2020 02:24:38 AM by Goran V
Hi Milin,
Could you please try clearing your cache and cookies or logging in with another browser to purchase the connects?
Once you`ve selected the bundle you would like to purchase, you will need to click on the green button at the bottom. Thank you.
Oct 26, 2020 03:20:02 AM by Milin S
Oct 26, 2020 03:59:00 AM by Aleksandar D
Hi Milin,
I checked and it seems that you already selected your membership plan. Could you please send us the screenshot of the error from your end so that we can take a look?
Thank you.
Oct 26, 2020 04:18:02 AM by Milin S
Oct 26, 2020 04:21:49 AM by Aleksandar D
Hi Milin,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 26, 2020 11:23:48 AM by Ahsan A
"Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us."
I have already waiting for 48hrs. I want to purchase connects mainly but It's not showing me option for verify my identity, I'm unable to connect my bank or Visa card for purchasing or withdrwal.
Oct 26, 2020 11:40:42 AM by Bojan S
Hi Ahsan,
I checked this for you and you should be able to add your billing method and purchase Connects. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Oct 26, 2020 09:04:42 PM by Ahsan A
Thank you, Bojan! Now it's working finer.
one more thing, when I will get the verified tag? As the system was asking it for me every time. I didn't get any email though!
Oct 27, 2020 01:22:21 AM by Zain A
Hi,
I am trying to attach my paypal account for the payment of connects. Please help me to resolve this issue.
Thanks
Oct 27, 2020 01:29:42 AM by Goran V
Hi Zain,
I checked your account but was not able to view any billing methods attached to your account. Please keep in mind that in order to be able to purchase Connects via PayPal, you will need to have a verified PayPal account.
To learn more about our accepted billing methods, check out this Help Article. Thank you.
Oct 27, 2020 02:10:57 AM by Zain A
Hi,
Thanks for your reply.
I tried to attached my PayPal but I am getting an error that my paypal associated max number of accounts. Even I remove it.
Oct 27, 2020 02:28:56 AM by Goran V
Hi Zain,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 27, 2020 05:56:43 AM by Manya S
I am unable to buy connects using my debit or paypal account from India.
Kindly help me for the same.
Oct 27, 2020 06:04:50 AM by Goran V
Hi Manya,
I would recommend to check with your bank if your account is enabled for international charges or adding another card to your PayPal wallet. Thank you.
Oct 27, 2020 12:43:48 PM by Bilal J
I want to purchase the connects, but when I click to add connects, then they show "try alternate billing method or try later." What is the problem?
Oct 27, 2020 12:54:06 PM by Michael S
Hi Bilal,
I would advise to check your payment methods under Settings -> Get Paid. There is likely an issue with your current payment method. I would also check if you have any unread emails from Upwork or your payment method provider (perhaps in your spam/bulk email folder?).
Good luck
Oct 27, 2020 01:45:44 PM by Bojan S
Hi Bilal,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
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