Nov 10, 2019 05:22:49 AM by Susanna Z
Hello,
I've just created a profile but I can't save it. The website says that I should still complete it, but I wrote all needed informations and I don't understand what is stil missing. As possibilities I've only: “Review Application“, “Create a client Account instead“, “delete my profile“. I was wondering if I should wait for the official approval of the website or if I just did something wrong.
Nov 10, 2019 07:04:20 AM by Aleksandar D
Hi Susanna,
Thanks for reaching out to us. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.
Thank you.
Nov 10, 2019 12:07:25 PM by Joanne P
Hi Kimberly,
I checked your profile and it looks like you have already submitted it for review. The profile review process may take 24 hours to complete. Once completed, you will be notified via email and on your Upwork account. Thank you.
Sep 4, 2020 10:57:00 AM by Kati V
Hello!
I have the same problem as the above. Anytime I try to login, Upwork directs me to the "Expertise" page to select the main service I offer. Everything else is there, saved. Maybe my profile is in the evaluation process? The last page (11/11) doesn't say "save", only "Preview Profile".
Sep 4, 2020 12:55:56 PM by Nikola S
Hi Kati,
Could you please clear your cache and cookies or log in with another browser to check if you are still experiencing the same issue? Please let us know so that we can assist you further.
Thank you,
Sep 5, 2020 12:30:32 AM by Kati V
Hello Nikola!
Thank you for your reply. I did clear my cache and cookies and no change. I switched computers and browsers but the problem persists.
- Kati
Sep 5, 2020 07:16:07 AM by Joanna P
Hello, I am having the exact same issue as Kati as well - where I am unable to submit/save my profile for review. It keeps leading me back to the Expertise page after I hit "preview profile" on page 11/11. I've also attempted to clear cache and cookies, as well as logging in with another browser but there was no change either.
Sep 6, 2020 12:17:07 AM by Angelina V
I have the same concern as with Kati and Joannah though. What are some ways for me to save or verify my account? I couldn't apply to jobs because of this. Thanks in advance.
Sep 6, 2020 12:03:45 PM by Yao Y
Same prob here! Could you also kindly assist with my issue, please? Million thanks!
Sep 6, 2020 04:36:38 PM by Luiggi R
Hi Yao,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Mar 5, 2021 07:57:53 AM by Irmee L
Hi,
I have the same issue of disabled 'save' function on the dashboard. I tried Chrome incognito, Safari, iPhone OS and nothing worked. That is after clearing the cache. Please help!
Irmee
Mar 5, 2021 09:01:29 AM by Andrea G
Hi Irmee,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Thanks!
Sep 5, 2020 06:15:19 AM Edited Sep 5, 2020 07:45:03 AM by Nikola S
I am having trouble submitting my profile. I have every selection checked off, but then when I click to preview my profile, it just returns me to Expertise. Any suggestions?
**Edited for Community Guidelines**
Sep 5, 2020 08:46:46 AM by Roy C
Sep 5, 2020 08:42:52 AM by Lexi C
Hi!
I am trying to complete my account, however, on the last step where it asks you to preview your profile the system is auto-looping back to the Expertise tab. I double-checked to make sure that all fields in each of the tabs had been filled in correctly, which they were, and I attempted to clear the cache and cookies for my browser, signing in and out of the account, and trying a different browser but I have had no luck with getting the issue resolved. What other steps can I take to resolve this issue?
Thanks for your time and assistance!
Sep 5, 2020 02:21:44 PM by Briana A
Hi there, I'm having the exact same issue - I keep getting the "preview profile" button even though I've filled everything out, cleared my cookies and cache, and tried a new browser.
Any help would be much appreciated - thanks!
Sep 5, 2020 08:33:51 PM by Luiggi R
Hi Briana,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 6, 2020 01:09:14 AM by Gopal G
Hi,
I am facing the same problem. Cleared cache and re-logged in. Problem persists.
What should I do?
Sep 6, 2020 03:05:00 AM by Sheena A
Hi,
I'm facing the exact same issue. I cannot see any 'raise ticket' option on the page either.