I've been Top Rated for a month, why are the weeks not changing

[#1]

I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?

Thank you

[#2]

Hi Peg,

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#3]

Hi Andrea, could you please help me too. My top rated eligibility weeks didn't update this week. I want to know if there is any criteria I didn't match or the update delayed or if anything else? Thank you.

[#4]

Hi Goran, could you please check my account? The top rated eligibility weeks counter didn't go up this week, want to know why? Thank you.

[#5]

Hi Tatevik,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#6]

Hello ,

I have an issue with my top rated counted weeks this Saturday, it didn't update. I am completely aware of the 16 weeks window and how it counts. and I have all the requirements for it to update. and it was updated last week.

can someone check on my profile please and let me know if it's just an issue with the server or something else? 

please note that I tried different devices and browsers.

[#7]

Didn't update for me either. Hoping it's just a delay.

[#8]

Hi Amr,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#9]

Hi, iam still wondering why this issue has not got fixed yet, it's been 3 weeks and almost 2 weeks with my ticket open , no response yet.

[#10]

Please answer with a number from 0 to 10.

[#11]

6/16, by the way, cool graphics =]

[#12]

Unless they also had Rising Talent badge before getting JSS, which is the same as having JSS above 90%, than the number would be higher.

[#13]

Yeah, sadly it says something else on my profile with the exact stats as shown above.

Either we are dumb and can't understand the system - or there is a bug that the community managers are not aware of, because they keep denying this topic to everyone saying " everything is in order ".

[#14]

I know what you're referring to, mods come across the same questions every day and may habitually add a template answer without checking the details. There is a bug, and you're definitely not dumb. However, you should know JSS 90%+ is not the only requirement for eligible week, the earnings need to be above 1k for the past 12 months. So if during week 1 and week 2 you had JSS above 90% but earnings were below 1k, those weeks would be red.

[#15]

Hi Riard,

I checked and it looks like you have submitted a support ticket already. You can check the ticket here. 

[#16]

Hey Riard and Tetevik, I actually have an open ticket with the Upwork support team about this issue. and they admitted there is something wrong with my eligible weeks count. they actually admitted on 3 Feb that my eligible weeks are 6 weeks out of 16. not 4 like my stats shows. since then they escalated my ticket to the developer team members. which didn't help at all yet.

According to what they mentioned. I should have 8 eligible weeks today. but I am still stuck on 4. which is very frustrating. they don't even mention when it will be fixed. or explain how the issue is going to us. which I believe is one of our rights to know. because I give so much effort on this platform to achieve such things.

quick note : my JSS has increased even more during that time. from 90% to 94% and still no luck to get my eligible weeks counted.

[#17]

Same here, tomorrow it will be the 14th eligible week, and I'm still stuck at 10. Can't get the top rated badge, can't get any estimate at all when this issue will be fixed, and just soaking in frustration!! It's clear the real number is stored somewhere, why can't they use that to award top rated badges instead of the faulty number.

[#18]

Hi Tatevik,

I am sorry for the frustration this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#19]

Thank you

[#20]

Hello, I am just wondering why my top rated eligible weeks count did not increase this week. I was able to maintain 100٪ JSS so far. Appreciate your help!

[#21]

Hi Laurie,

I'm sorry for the inconvenience this has caused. I can confirm this is a known issue and the team is working on resolving it as soon as possible. We'll share an update once the issue is fixed.

[#22]

I also have the same problem.

[#23]

---

Edmerien Mae C wrote:

I also have the same problem.

---

No, you don't. Your eligible weeks will go down because your JSS is (considerably) below 90% so no weeks you are adding to the 16 weel window are eligible weeks.

[#24]

Hi Andrea, 

I have an issue with my top rated counted weeks. I have JSS 98% and it was 90% and more from the day when Top rated eligible weeks starts till now. But the problem is that number of weeks is 4 and hasn't changed for a few weeks. Please check my profile and let me know is there some technical problems or I some other criteria that I didn't taken in account? Thank you in advance.

-Natali

[#25]

I have achieved JSS 100% for the past 3 weeks, but my stats not updating.

Job Success score 100% Job Success
Last updated Feb 20
Clients who would recommend you 77%
Long-term clients 0%
Recent account holds 0
Top Rated eligible weeks 0 of 16

Please assist. Many thanks !