May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Jan 21, 2022 06:00:04 AM by Tara Noah S
Hello!
I need assistance. I would like to verify my account unfortunately there's no option or way for me to verify myself. The only verification I see on my profile is if I am a veteran but I am not. Is it necessary for newbies to have the badge or is it fine if I don't have it and just submit proposals?
Thank you!
Jan 21, 2022 06:55:09 AM by Andrea G
Hi Tara,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Jan 21, 2022 07:51:33 AM by Hasnat A
Dear Support Team,
Good day to you.
Here is My Upwork profile Link:
https://www.upwork.com/freelancers/~013f00ec1cb6eb0408
Kindly inform me,
1) I need to know about my Upwork Profile Confirmation.
2) In my profile i can see only Military Veteran Verfication (Image Attached).
I want to verify my National ID card verification.
Please need your support.
Regards,
Hasnat Al Mojib
Jan 21, 2022 08:50:32 AM by Andrea G
Hi Hasnat,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Jan 21, 2022 06:59:06 PM Edited Jan 21, 2022 06:59:49 PM by Muhammad A
I am trying to verify my identity by January 27, 2022. I uploaded my ID card but the box appeared saying "could not verify identity try again". Now it's showing that "we are reviewing your ID, which can take up to 1 business day". It hasn't been solved yet. I need to verify my identity as soon as possible before January 27, 2022. Please help! Thank You
Jan 21, 2022 05:15:17 PM by Jan M
I have a notice that I need to verify my ID within 7 days but when I attempt to do it my government issued ID card gets rejected with a "please provide a valid document". So I'm stuck and the help auto-reply system is no help.
Jan 21, 2022 07:53:36 PM by Joanne P
Hi Jan,
I checked and it looks like you have already submitted your ID for verification. Please allow time for the verification team to review. If they require more information from you, they will reach out to you directly.
Jan 21, 2022 06:53:26 PM by Muhammad A
I am trying to verify my identity before January 27, 2022, as Upwork has recommended doing so. I uploaded my ID card but the box appeared saying "could not verify identity try again". Now it's showing that "we are reviewing your ID, which can take up to 1 business day". It hasn't been solved yet. I need to verify my identity as soon as possible before January 27. Please help! Thank You
Jan 21, 2022 10:54:44 PM by Joanne P
Thanks for submitting the required documents, Muhammad. Please allow time for the team to review it and if in case they need additional information, they will reach out to you directly.
Jan 22, 2022 01:32:29 AM by Muhammad K
I've submitted a verification request yesterday (more than 24h) and today it said that I need to change the profile photo, I did it and when I got to verification page in ID field it said that I need to submit another one, I did it and now I'm waiting. Why would that happen, did I do something wrong with first request?
Jan 22, 2022 06:02:46 AM by NikolaS N
Hi Khadiza,
Thank you for reaching out to us. You should not be afraid of ID verification. If you are eligible/required, you’ll be notified upon log in to complete the verification process by uploading a non-expired government-issued photo ID and meeting with us for visual verification. After we’ve confirmed your identity, the new badge will be displayed on your profile.
You can find more information here. Let us know if you have further questions.
Jan 22, 2022 11:15:03 AM by Toqeer N
Hi Upwork Comunity,
I Upload Goverment verfied Passport for verification and I did not get Verification budge. I want help, can anyone know that when did i get verification budge?
Thanks
Jan 22, 2022 12:11:10 PM by Luiggi R
Hi Toqeer,
Your verification is still in progress. Please allow more time for the team to review your submission, they'll let you know if any additional steps are required from you.
Feb 10, 2019 05:34:31 PM by Taylor C
My account has been suspended following a dispute that ended, and I was never notified. In summary, I entered a deal, and the requested work after agreeing was different than the posting, I felt unconfortable with the newly requested subject matter, and the contract was ended. Upwork awarded me what I was owed, and also returned the money that was escrow to the client. I have still not recieved the money from escrow or heard from Upwork on the matter. I don't know who to contact or how to fix this issue. It just says: account suspened, contact customer support. It has no further information.
Feb 10, 2019 06:35:48 PM by Janean L
Perhaps it is a different issue -- such as a problem with your photograph or such.
Feb 10, 2019 10:38:55 PM Edited Feb 10, 2019 10:40:49 PM by Melanie H
Janean L wrote:Perhaps it is a different issue -- such as a problem with your photograph or such.
Yep, OP, you need to use your own photo. That photo is a particular model, and if that's you that's fine, but you do need to have the ID verification done. 🙂 Good luck!
Feb 11, 2019 09:11:03 AM by Taylor C
Feb 11, 2019 09:13:34 AM by Taylor C
Feb 11, 2019 09:56:38 AM Edited Feb 11, 2019 09:58:29 AM by Melanie H
Taylor C wrote:
Maybe I need a photo with better lighting, it is a bit dim. Thank you for your response!
What you need to do, according to what Avery has said, is to do the ID verification per the ticket they sent you. You need to match up your pic with your ID and/or do whatever verification is still missing from the sign up process. 🙂
A new pic won't help unless the ticket says "we've verified that this is you, but the image is too dark to be in accordance with our ToS" or whatever. So just follow whatever instructions were given in the ticket.
Feb 10, 2019 10:21:29 PM by Avery O
Hi Taylor,
It looks like the team is requesting that you do an ID verification. You may refer to this support ticket to know how you can complete the verification, and lift the temporary restriction on your account.
Jan 23, 2022 11:17:23 AM by Vladyslav L
Hi everyone,
I recently signed up for Upwork
I have completed my entire profile but I cannot see the identity verification card, please what should I do!
Jan 23, 2022 11:30:09 AM by Tauseef A
You may soon get an email from Upwork customer support telling you to verify your identity.
You'll post them snaps of your ID card/passport and will also get a video confirmation call.
Until then, enjoy.
Jan 23, 2022 11:37:01 AM by Muhammad Asif S
Dear, Upwork email you to verify your idenitity. You will need to scan two documents first your ID Card/Passport and then webcamra or mobile camra for your selfie in order to verify your identity. Don't crop, rotate, touch up, adjust colors, or alter the images in any way. ... Upwork will notify you when we complete the review.
Jan 23, 2022 11:46:53 AM by Vladyslav L
Hi, in the profile settings I don't really have "identity verification" and no notification has arrived from Upwork. Maybe there is some error because I filled out 100%
Jan 23, 2022 11:52:29 AM by Muhammad Asif S
No dear, how long ago did you create the Upwork profile? Upwork, send you an email within a week maybe please wait. When Upwork sends you an email then you verify.
Jan 23, 2022 07:22:36 PM by Maria Eugenia O
Good morning! Upwork sent me about 10 days ago a requirement of ID verification. I uploaded my ID (from my country, Ecuador) following all of the requirement as well as the selfie, and got the message "We’re reviewing your ID, which can take up to 1 business day." It's been three days from that message and I'm still not verified.
According to the alert I got, I have only until 25th for verification. What can I do?
Jan 23, 2022 08:41:02 PM by Avery O
Hi Maria,
Your verification documents were accepted and you now have the Identity Verification Badge on your profile.
Jan 24, 2022 12:52:21 AM by Nzube M
Hi, I have uploaded my ID CARD for verification but the facial verification part of it is saying that my camera is inaccessible. My device is working perfectly fine. Help me out.
Must the ID verification be processed before the facial verification process can work? Plus I just got my first contract after 3 years.🙏
Jan 24, 2022 12:54:40 AM by Goran V
Hi Meputaife,
I can see that you already reached out to our team via ticket. Rest assured, one of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.
Jan 24, 2022 02:26:43 AM by Mohaniz J
I Need someone to help me, how to get blue budget verification from upwork system
Jan 24, 2022 02:31:52 AM by Goran V
Hi Mohaniz,
Once you're required to verify your profile our team will reach out to you directly. At the moment, you don't have any pending verifications. Thank you.
Jan 24, 2022 08:18:24 AM by Ramon B
Hello friends, I need help, upwork requires me to verify my identity again. I have tried several times to upload my passport picture to identity verification but does not work for upwork. It is my only ID and its perfectly clear. I dont know what else to do, when I opened the account I uploaded the same picture and it worked.
Jan 24, 2022 09:37:24 AM Edited Jan 24, 2022 09:37:39 AM by Andrea G
Hi Ramon,
I can see you were able to submit your ID. Please allow one business day for the team to review and remember to complete the visual verification as well.
Jan 24, 2022 09:17:19 AM by Nzube M
Please I need a solution to this ASAP
Find attached within screenshot.
Jan 24, 2022 12:19:55 PM by Bojan S
Hi Meputaife,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jan 24, 2022 01:00:58 PM by Nzube M
User | Count |
---|---|
462 | |
359 | |
287 | |
261 | |
233 |