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Robert Jr's avatar
Robert Jr L Community Member

Identity information verification again?

I've been using this platform for quite some time and suddenly I cannot make a withdrawal because an identity verification team will need to verify my identity again? I submitted another scanned image of passport and ID.

This is so sad, I don't really get many jobs here. I got bills to pay too.

Does anybody experience this before?

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Robert, 

Please allow up to 24 hours for the review to be completed, once this is finished our team will reach out to you with more details. Thank you.

~ Goran
Upwork

View solution in original post

38 REPLIES 38
Muhammadjon's avatar
Muhammadjon H Community Member

Hi, I have the same problem. After video call verification I wait a few weeks but nothing happens.

Janean's avatar
Janean L Community Member

Does the photo you are using match the "you" in real life, for purposes of verification?

Muhammadjon's avatar
Muhammadjon H Community Member

yes
Rana Shoaib's avatar
Rana Shoaib H Community Member

Hi Dear Janean L, Can you help me to verfy my identity again. Please I need your help please help me.

Rana Shoaib's avatar
Rana Shoaib H Community Member

Dear Goran V, I need your help urgently, I make call to your company agent to verify my identitiy, but the reject this, I want to make new call to verify my identy more then 3 days ago they do not open the open the still ask we are review your identitiy It takes about up to 1 business day. 

 

Please help me!

Rana Shoaib's avatar
Rana Shoaib H Community Member

Dear Joanne Marie, I need your help to solve my problem, I make call to upwork 2 days ago. They reject the identry. I want to again make video call to them to solve my problem. Please help me to solve my problem.

Rana Shoaib's avatar
Rana Shoaib H Community Member

Hello upwork team. I make video call to your agent to verify identity, but he rejected it. Please solve my problem and again verify my identity as soon as possible please
Joanne's avatar
Joanne P Moderator

Hi Rana Shoaib,

 

Could you please try to initiate the video call again using Mozilla Firefox? Please let us know if you encounter any issues so we can check further. Thank you. 

~ Joanne
Upwork
Rana Shoaib's avatar
Rana Shoaib H Community Member

Yes My Dear Upwork team I am ready to verify my identity again using
mozilla firefox
Rana Shoaib's avatar
Rana Shoaib H Community Member

Yes, Dear Jonne Marie P I am ready to initiate video call again using Mozilla Firefox.

Joanne's avatar
Joanne P Moderator

Thank you for confirming, Rana Shoaib. 

 

Please click on the start chat button to get started. One of our agents will assist you in completing the video chat. 

~ Joanne
Upwork
Rana Shoaib's avatar
Rana Shoaib H Community Member

Please Dear tell me where this start button is located
Joanne's avatar
Joanne P Moderator

Hi Rana Shoaib,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Izba's avatar
Izba I Community Member

I have verified my identity once and uploaded the ID card picture and visual verification also but now they are telling me to do this again. and to make things worse there is no option here to do that again. It has been over 2 weeks and still the process is in working. idk whats happening here.

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