Jun 13, 2022 11:14:09 AM by Bruno C
Hello,
Please I need this to be resolved, I just got my JSS score newly and it's 100% but when I go to my stats page it still shows JSS score not yet available.
And also some jobs still shows me the JSS score filter when I have reached the JSS score required for the job.
Thanks
Solved! Go to Solution.
Jun 16, 2022 12:14:42 PM by NikolaS N
Hi All,
I would like to let you know that we merged a couple of threads into this one as the reported issues were all connected. Thank you for reaching out to us and sharing your valuable reports.
Our engineers were able to locate the issue and it is now resolved. Your profile information should be updated correctly in the next couple of days.
We appreciate your patience while this was being handled.
Thank you,
Jun 12, 2022 11:03:49 PM by Ronak J
My job success in my profile is 100% but in states, it shows job success rate is 78%.
Why?
Jun 12, 2022 11:08:19 PM by Attila H
because my stats update is slow. Based on my experience the profile gets updated earlier. what was your JSS 2 weeks ago? If it was 78%, then today it is 100%, if it was 100%, then probably it is 78% now.
Jun 12, 2022 11:23:00 PM by Ronak J
2 weeks ago it was 78% but now it is showing 100% on my profile but in my states, it is still showing 78%.
Jun 12, 2022 11:29:09 PM by Attila H
Then it is 100% now. Mine was 98% but now it is 100% wait until tomorrow morning, to get it updated at my stats too. Upwork update process can be laggy (at the best) sometimes.
Jun 13, 2022 11:13:29 AM by Ronak J
My job success in my profile is 100% but stats show my job success rate is 78%.
Why?
What is my actual success 100% or 78%?
Jun 13, 2022 02:11:30 PM by Arjay M
Hi All,
We appreciate you reaching out and reporting these errors. We've flagged this issue with My Stats and JSS to our Product and Engineering team. Rest assured that they will look into these errors and address the issue that's causing them. We'll keep this thread updated with more information whenever we receive a response. We seek your patience while we sort this out for you. Thank you!
Jun 14, 2022 07:14:14 AM by Abu b
Hi @Arjay
I am still facing the same issue. when I will get it resolved? thanks
Jun 13, 2022 03:03:16 PM by Arslan R
Hello Guys. I hope all of you are safe and healthy. Yesterday my job success was changed. I am confused that why my status is different on the following page
1. My Profiles page is 97%
2. In My Status Section 100%
I have also attached the screenshots
Jun 13, 2022 04:00:31 PM by Syed Muhammad A
Hey guys,
I'm having a strange issue with my JSS, My JSS show different on my stats and different on my profile. It shows 84% on my stats and 83% on my profile include public view. Anyone can guide me what should I do at this point ?
Thanks & Regards,
Syed
Jun 13, 2022 04:10:25 PM by Maggie M
I don't think you need to do anything. They will fix it. Mine is doing the same.
Jun 14, 2022 12:30:14 AM by Abu b
I have JSS 91% on my profile and 83% on my stats page. what is the issue? why they don't resemble each other?
and most importantly, it also shows that my JSS is 83% when I apply for a job. it says my JSS is not 90% and your client has a limitation of 90% jSS. can anyone guide me?
Jun 14, 2022 05:52:50 AM by Joan S
It is now two days since the latest JSS update but my stats page has not updated. I don't understand why Upwork doesn't make the effort to see that things like this work correctly instead of instituting all kinds of new things.
Jun 14, 2022 08:18:34 AM by Salsabeel K
Hi, why does JSS appear 70% in my stats, but appear 75% in my profile?
Jun 14, 2022 03:10:21 AM by Ijaz U
My last updated jss was 78 now it was not updated on stats page although it is 83 on public page of my profile.
Jun 14, 2022 10:02:45 AM by Mohammed Z
Hello,
Please I am facing the same issue, I got my JSS score newly and it's 100% but when I go to my stats page it still shows JSS score not yet available.
And also some jobs still show me the JSS score filter when I have reached the JSS score required for the job.
Thanks
Jun 14, 2022 04:27:48 AM by Zeeshan A
Hi All,
I have two issues with my JSS.
Thanks,
Zeeshan
Jun 14, 2022 12:48:14 PM by Neso R
Hi,
My JSS was updated two days ago, but the JSS on my statistics page is still lower than on my profile, it is still not updated, can this be resolved because I think it negatively affects my profile. Thank you!
Jun 14, 2022 06:57:14 PM Edited Jun 15, 2022 01:30:06 AM by Gyanendra G
Hi,
My Job Success score is not reflecting on my stats page even after 48 hours of bi-weekly update. It is showing old JSS (85%). On my profile page, I can see my updated JSS which is 94%. Earlier JSS score on 'My Stats' page were reflecting within 4-5 hours after bi-weekly update.
Looking forward for any insight to resolve the issue.
Thanks
Jun 15, 2022 04:10:47 AM by Abu b
I was told that my new JSS will reflect on my profile after some time but I am still facing the same issue. no one from Upwork is helping me.
Jun 15, 2022 01:29:04 AM by Irakli G
Hello, the My stats tab has not been updated. 12-month earnings have not been updated (funds have already been withdrawn from the account) and Top Rated eligible weeks. Same story is with my JSS, but I'm not sure about it.
Jun 15, 2022 05:01:52 AM Edited Jun 15, 2022 06:05:32 AM by Irakli G
On June 13th I was supposed to have 12 of 16 Top Rated eligible weeks but it still 11. Earnings also did not updated but i dithdrew funds
Jun 15, 2022 06:47:59 AM by Abu b
no one from Upwork is trying to help us in this matter. very disappointing
Jun 15, 2022 01:22:08 AM by Birhanu B
I have a JSS(100%) and it is displayed on my profile. But when I apply to jobs there comes a red exclamation mark infront of the JSS. In my status tab the displayed information is old one too.
Applying to jobs becomes tough in such a way. And while I seek support, nobody responds.
Frustrated.