Nov 28, 2020 04:38:35 AM by Elijah Kinyanjui K
Nov 28, 2020 04:39:43 AM by Goran V
Hi Elijah,
Please allow for 1 business day for the funds to be loaded on your account. If you haven't received your funds after 1 business day, let me know here and our team will assist you further. Thank you.
Nov 28, 2020 05:25:13 AM by Goran V
Hi Elijah,
Withdrawals are generally processed during business days. Our team can initiate a trace on your transaction after 1 business day. Rest assured, your funds are not lost. If you still haven't received them after 1 business day feel free to follow up here. Thank you.
Nov 29, 2020 09:51:48 AM by Kuria M
Nov 29, 2020 11:56:04 PM by Elijah Kinyanjui K
Hello Kuria. How long did it take for the issue to be resolved when you experienced this?
Dec 4, 2020 01:51:45 AM by Kuria M
Mine happened many times..There is a time it took 12 days. I now just use bank method.
Jun 2, 2021 05:39:05 AM by Evalyne K
Jun 2, 2021 05:43:48 AM by Goran V
Hi Evalyne,
Please allow up to 24 hours for the funds to be loaded on your account. If you haven't received them after 24 hours, feel free to follow up here and our team will assist you further. Thank you.
Jun 2, 2021 06:11:34 AM by Evalyne K
Sep 13, 2021 02:25:20 AM by Joy N
this mpesa issue is very frustrating. it's been more than 50 hours since i withdrew my cash to mpesa. i've not received the money, now i'm told i'll be contacted in 24 hours, i needed this cash to clear shool fees for my son. now we are at home since he's been sent away from school. not fair atall
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