Mpesa Withdrawal not Received

[#1]

Hello there, after more than 9 hours of waiting, I have not received my Mpesa withdrawal yet. What could be the possible problem? How quickly can this be solved? I am being told that the transaction was succeful from upworks end.

Eric

[#2]

Hi Eric,

Please allow up to 24 hours for the funds to arrive on your account. If you don't receive them after 24 hours let us know here and our team will assist you further. Thank you.

[#3]

Can you like trace it or reverse it back to upwork? 24 hours is so long considering the money usually takes less than 30 minutes normally.

 From Mpesa side, they have advised me that there is no such a transaction on their side. From upwork chat, I have been told that the transaction was successful from the end. Explains why I have alreadyreceived the confirmation email from upwork. Is there any this can be sorted like ASAP?

[#4]

Hi,
I did s an Mpesa Withdrawal on 4/8 /2020 thats 6 days down the line. I was told that trace has been initiated. Its very frustrating for some of us who solely depend on Upwork when such happens with the current situation. Am surprised it takes over a week to trace funds which i believe should only take a phone call to the relevant bodies.
This is very frustrating.

[#5]

Hello Shirleen was your issue solved? I also have the same problem with my Mpesa transaction.

[#6]

Hi Prince,
Yes my issue was solved today. I can confirm that my funds were returned back to my upwork account and i managed a successful withdrawal after that. The support team should be able to help if you raised a ticket.

[#7]

Hi,
I did s an Mpesa Withdrawal on 4/8 /2020 thats 6 days down the line. I was told that trace has been initiated. Its very frustrating for some of us who solely depend on Upwork when such happens with the current situation. Am surprised it takes over a week to trace funds which i believe should only take a phone call to the relevant bodies.
This is very frustrating.

[#8]

Hi Shirlyne, 

I understand how this can be very frustrating and I apologize for the inconvenience this has caused you. I checked your support ticket and can see that the team has noted that they have already reached out to our payment processor. Once they have more information they can share with you, they will update your open ticket. On my end, I will follow up with the team handling your case so that you can be assisted further.

[#9]

Hi Avery,
Thank you for your response. This has become frustrating as i expected it to take a day or 2 for follow up.
Just wondering if Wednesday comes and I process another withdrawal with this issue still pending, will i experience the same?
I appreciate your follow-up on this.

[#10]

Hi Shirlyne,

You should not experience the same problem on your next withdrawal/s. If you have any additional questions, feel free to update your ticket and our team will assist you further. Thank you.

[#11]

Thank you Goran. I hope this is fixed because its very inconveniencing having to wait for such a long time especially if one had plans during this tough times bearing in mind that this is the only source of income available.

[#12]

Hi Goran, can you help follow up on my Mpesa withdrawal. I withdrew from my account yesterday and got a confirmation email and ticket but I haven't received the funds.  

[#13]

Hi Bob,

Please be patient for another 7-8 hours for the funds to be loaded into your account. If you still haven't received your funds after this, feel free to follow up here and our team will assist you further. Thank you. 

[#14]

Hi Avery,
Does it always take this long to just identify a delayed payment? I thought its basically a phone call to the relevant bodies? 7 days not even sure what happened at all. Means probably another 7days still waiting ahead.

[#15]

Hi Shirlyne, 

Please know that tracing withdrawals take time since this involves coordinating with our payment processor. We request your patience as the team assists you with your concern. 

Thank you for understanding.

[#16]

Thank you for your response. When you say time, do you mean almost over 2 weeks? It seems this will go on as I am already on 7 days? Should i be assured of receiving my funds at the end regardless the period it takes?

[#17]

Hi Shirlyne,

Rest assured our team will assist you with training your withdrawal and receiving your funds. If you have any additional questions, feel free to post them on your ticket. Thank you.

[#18]

Hi,

On 28-05-2020 i transfered money from upwork to local bank acoount. then i recieve the mail ( your payment has been processed. ) but i didn`t recieve any amount on my bank account. normally it take 20-30 minutes . but now it take 5 days. please help me i am worried about that.

**Edited for community guidelines**

[#19]

Hi Sami,

I checked and can confirm that a withdrawal you're referring to was successfully processed on our end. Please know that Direct to Local Bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.

Thank you!

[#20]

Hello. I made a withdrawal yesterday from Upwork to my Mpesa account, I have received the confirmation email text but not yet received my payment. What might be the issue? Kindly assist.

[#21]

Hi Nancy,

Please be patient for 24 hours for the funds to be loaded on your account. If you haven't received the funds in 24 hours, feel free to follow up here and our team will assist you further. Thank you.

[#22]

Hi it's been 24 hours and I've not received my Mpesa Withdrawal. I have been withdrawing using mpesa and have had no issues, what has now changed? Could please expedite this matter and ensure I receive my money. Thanks

[#23]

Hi Michelle,

We'll have one of our agents reach out to you via a support ticket to assist you with a trace. 

Thank you for reaching out to us. 

[#24]

Me too...I haven't received my money🤔🤔

[#25]

Me too. I haven't received my funds. Normal withdrawals via Mpesa take about 30 minutes to reflect but today it's over 9 hours now. Still waiting.