Feb 3, 2020 02:43:05 PM by Naufal A
Hi, I've tried to withdraw my earnings using Direct to my local account since 15 hours ago, only get the payment confirmation email and yet still didn't get the email that Upwork processed my checkout request. What happened? Please help
Solved! Go to Solution.
Feb 3, 2020 03:06:01 PM by Bojan S
Hi Naufal,
I checked and a withdrawal you're referring to was successfully processed on our end. Please know that Direct to Local Bank transfers takes between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.
Thank you!
Feb 3, 2020 03:06:01 PM by Bojan S
Hi Naufal,
I checked and a withdrawal you're referring to was successfully processed on our end. Please know that Direct to Local Bank transfers takes between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.
Thank you!
Feb 3, 2020 03:54:28 PM by Naufal A
Thank you that's a relief 😄
But please at least send me a confirmation email that my transaction has been processed, so that I won't worried
Feb 3, 2020 05:52:14 PM Edited Feb 3, 2020 06:11:44 PM by Avery O
Hi Naufal,
The "Payment Confirmation" email has already been sent to you last 3-February. Could you please check if the email may have gone to your spam folder?
Feb 3, 2020 06:03:07 PM Edited Feb 3, 2020 06:32:29 PM by Avery O
I did get a "Payment Confirmation" email but I didn't get any "Payment Processed" email.
I've checked my spam inbox but there isn't any.
Please send me the confirmation email again if there was an error when sending the email :))
Feb 3, 2020 06:26:41 PM by Avery O
Hi Naufal,
I'm sorry for the confusion. I meant to note that the email "Your payment has been processed" has been sent out. But upon checking again, this isn't the case. Could you please come back here if you still haven't received the email on 6-February and I will look into this further for you.
Feb 3, 2020 07:41:39 PM by Naufal A
Feb 3, 2020 10:15:49 PM by Avery O
Hi Naufal,
I'm sorry for the confusion this has caused. The transaction is in process on our end. If you do not receive the email within three days of the withdrawal (on 6-February), please reach out to us and our team will assist you further.
Apr 12, 2021 07:08:40 AM Edited Apr 12, 2021 07:11:22 AM by Abdullah Z
Apr 12, 2021 08:08:01 AM by Andrea G
Hi Abdullah,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Sep 7, 2020 06:45:51 PM by Edelina C
Hello,
I have the same issue above. I requested for withdrawal on Sept 6 and I still have not received confirmation that it has been processed.
Thanks for your help.
Sep 7, 2020 06:40:58 PM by Edelina C
I requested for withdrawal on Sept 6 and I still have not received confirmation that it has been processed.
Sep 7, 2020 08:38:36 PM by Joanne P
Hi Edelina,
I checked your account, and it looks like you already chatted with one of our team members regarding the funds you withdrew. Please refer to the information shared on the ticket, and feel free to post any follow-up questions there. Thank you.
Sep 11, 2020 11:54:29 PM by Christine C
Hi Joanne, I have the same problem. I withdrew my funds yesterday, 11th September. I received a payment confirmation email but not a payment processed email.
Sep 12, 2020 01:30:41 AM by Nikola S
Hi Christine,
Thank you for reaching out to us. Direct to local bank transfers may take 3-5 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business the funds are still not reflected in your account so we can initiate a trace for you. If you have any additional questions, do not hesitate to follow up here at any time. Thank you.
Sep 12, 2020 03:23:08 AM by Christine C
Hi Nikola,
Thanks for responding to my question. When my funds become available in my local bank is not my main concern. I only shared it to show you a bigger picture of the normal banking process that I experience.
My main concern is not receiving the "payment processed" email, which is not normal. This is my first time to encounter this issue in my 8 years in Upwork.
Thanks,
Christine
Dec 21, 2021 07:41:29 PM by Rogie D
experiencing the same issue now, it usually only takes within 60 minutes from the time of request for payment from Upwork. But today its already been almost 3 hours and I still haven't gotten the "your payment has been processed" email and the funds has not reflected in to my bank account yet.
Dec 21, 2021 10:36:27 PM by Joanne P
Hi Rogie,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Jan 26, 2022 12:38:30 AM by Nkeneabasi Friday A
I have similar issues, I made withdrawal 3 hours ago and I am yet to receive any email, neither of email confirmation of withdrawal nor email of payment processing. the first email (confirmation of withdrawal) usually comes within 5 minutes and I am yet to see it 3 hours later. Please look into this.
Jan 26, 2022 12:50:57 AM by Goran V
Hi Nkeneabasi,
Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
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