Jun 3, 2021 02:18:16 AM by Danail H
Hi all,
I'm having a problem with the Payment method verification in progress. It's been more than a week and no one has contacted me regarding this even though it says that it will be either approved or someone will contact me within 48 hours.
The problem is that my bank account name doesn't match the one I use in UpWork (the bank account name uses abbreviations and my family name and my UpWork name is my full name). I tried Paypal but there I got the same problem.
Thanks in advance for the help.
Solved! Go to Solution.
Jun 3, 2021 02:25:46 AM by Goran V
Hi Danail,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Jun 3, 2021 02:25:46 AM by Goran V
Hi Danail,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Jan 26, 2022 11:28:24 PM by Vivek C
This is Vivek C here. I am also facing the same problem, Since 15 days payment verification is in progress. From my side, all information is matched and correct.
Jan 27, 2022 01:49:58 AM by Pradeep H
Hi Vivek,
Thank you for your message. I am pleased to inform that your payment method is accepted and will be active in 3 days
Thank you
Pradeep
Jul 4, 2022 01:27:11 AM by Daisy W
Hey Pradeep H
I also have the same problem. My payment verification method has been in progress for more than 48 hours. I've been using this payment method for years. Kindly assist
Jul 4, 2022 04:42:45 AM by Pradeep H
Hi Daisy,
Thank you for your message. I see that the payment method was added on June 3rd. Please allow 24-48 hours for the team to review your request.
Thank you,
Pradeep
Feb 28, 2022 01:34:46 PM by Bogna L
Similar problem here, I have 'Payment method verification in progress' message for some time already, because of name difference, while it's UpWork fault, it doesn't allow Polish 'Ł' letter, I had to write 'L' instead of it in the profile name. There was never problem with the payment metod earlier tough, I had many transfers allready made to this bank account.
I'm expecting a payment tommorow, I really need to get it as fast as possible. Please fix this.
Feb 28, 2022 02:47:00 PM by Luiggi R
Hi Bogna,
I've escalated your concern and can confirm that you should no longer see the name mismatch on your end for the payment method you're referring to. Please, let us know if you require further assistance.
Mar 14, 2022 10:59:08 AM by Bogna L
Thank you, but I have the same problem again, because I had to update the number of the Wise account, it's fortunately not so urgent now, but I'll probably get my payment in few days, I'd like to be able to withdraw it then.
The same issue is with my Polish account mismatch. I'm not using it now but I might need it in the future, do I have to ask here for every account seperately? Shouldn't it be confirmed within 48h?
Mar 14, 2022 12:36:51 PM by Nikola S
Hi Bogna,
Thank you for following up. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance.
May 8, 2022 06:46:29 PM Edited May 8, 2022 06:49:06 PM by Sunwoo S
Hello, this is Sunwoo S.
There's the same problem going on me as well, for last 2 weeks.
Maybe it is because my beneficiary name is filled out in Korean, but there should be an English spelling and for the rest I've filled it correctly. I've done my government ID verification too.
Please check and fix my problem, thank you
May 8, 2022 09:38:19 PM by Pradeep H
Hi Sunwoo,
Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.
Thank you,
Pradeep
Feb 7, 2022 04:22:16 PM by Yuriy F
I am also facing the issue. It shows Payment method verification in progress since last Tuesday.
Feb 7, 2022 06:55:21 PM by Joanne P
Hi Yuriy,
I checked with the team and they have confirmed that they have reached out to you to request documents to complete the verification process. Please reply with the documents they requested from you so that they can review them. Thank you!
Mar 12, 2022 03:56:49 PM by Filip M
Hey guys, same issue here. It's been more than 48 hours, also made a ticket, no response. Would appreciate any feedback. Thanks!
Mar 12, 2022 04:31:17 PM by Joanne P
Hi Filip,
I can see that you have already successfully submitted a ticket to our support team. Please allow them time to review and get back to you directly to assist you further.
Sep 22, 2022 01:59:29 AM by Humam H
Hi, I have the same problem which happened after I add my company bank account.. All other accounts (company and perosnal have been put on hold except Payoneer). It has been ~1-2 months and no one contacted me. May you please help?
Oct 19, 2022 06:44:16 PM by Romina R
Hi Pradeep,
I also have the same problem Payment method verification is in progress Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account., I have 2 last names but my bank account and debit card only used one last name, is been more than 2 weeks and nobody has contacted me, can you please help me ?
Thanks!
Oct 19, 2022 08:08:31 PM by Arjay M
Hi Romina,
I have reached out directly to the team handling your case and they've confirmed that the name mismatch has been cleared. Let us know if you need further assistance. Thank you!
Oct 19, 2022 09:04:46 PM by Sarmin S
I am also facing the issue. It shows Payment method verification in progress since last withdrow.
Oct 20, 2022 01:20:18 AM by Pradeep H
Hi Sarmin,
Thank you for your message. I do not see any pending payment method verification in progress on your account. Are you referring to the same account you are posting this message from?
Thank you,
Pradeep
Dec 17, 2022 07:59:02 AM by Ranawakage Pasindu R
I'm having the same problem for 5 days now. All the Information are matching and my Bank account name is R P De**bleep**ha, which are just my initials. Please fix this issue ASAP, it's very inconvenient.
Dec 17, 2022 09:26:29 AM by Luiggi R
Hi Ranawakage,
I checked and can see that the Bank account that you're referring to is already active and you should be able to use it. Don't hesitate to let us know if you need further assistance.
Apr 23, 2023 01:17:43 AM by Yoyo X
Today I saw I have the same issue "Payment method verification in progress", who can help me? Thanks.
Apr 23, 2023 01:25:10 AM by Yoyo X
Hi, sorry I made mistake, I put in a name change request just now, actual I do not need to change my name. I want to cancel my request, but it can not work, who can help to cancel my request? My name needs to keep current. thanks.
Apr 23, 2023 09:15:14 AM by Annie Jane B
Hi Youyou,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
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