Oct 28, 2021 09:02:14 PM by Sandra R
Is there anyone here scheduled to withdraw their hourly contract today? Payment is not available yet on my end.
Oct 28, 2021 09:07:55 PM by Nemanja R
First you need to wait for the week to end (until next Monday) if your project was completed for example this week. Then you have to wait a week until its being reviewed. THEN you wait untill its processed form "pending". About 2 weeks wait time before the money is available from hourly work for withdrawals.
Oct 28, 2021 09:10:45 PM by Coralie E
Not for top-rated/top-rated plus, though. This is the day/timeframe when our payments usually become available. The normal security period is waived for TR/TRP.
Oct 28, 2021 09:13:16 PM Edited Oct 28, 2021 09:14:37 PM by Jonathan Patrick L
Oct 28, 2021 09:07:45 PM by Jonathan Patrick L
Same here. One of my contracts has been credited but the others have not.
This exact same thing happened a few months ago. I thought they'd fixed whatever it was that caused it last time but I guess not.
Oct 28, 2021 09:17:44 PM by Jonathan Patrick L
Oct 28, 2021 09:23:05 PM by anthony c
I'm waiting for the usual reply:
Usually, payment is procesed in xx days. If payment hasn't been processed after xx days, you can contact support.
Oct 28, 2021 09:21:55 PM by Karissa V
Hi! I've been having the same issue. Did it eventually become available and were you able to withdraw the same day?
Oct 28, 2021 09:54:53 PM by Thomas L
Also having the same issues so doub't it has anything to do with credit cards.
Oct 28, 2021 10:00:52 PM by Sandra R
Not yet. I am with their customer support now. It seems they don't know this issue.
Oct 28, 2021 10:06:52 PM by Coralie E
Thanks for contacting them. They can connect with whoever runs their UpworkHelp Twitter account...
Oct 28, 2021 09:17:55 PM by Coralie E
I just checked my Upwork email folder - that payment was finally available after 1:30 a.m. Pacific Time. Hoping to get more sleep tonight than I did that night...
Oct 28, 2021 09:47:04 PM by Sandra R
Glad to know, but not on my end yet. Contacting customer support now.
Oct 28, 2021 11:22:29 PM by Alex M
Oct 28, 2021 09:09:35 PM by Coralie E
Same here. Top-rated plus.
It's now about 2 hours later than I usually see the funds move to "available".
Oct 28, 2021 09:11:16 PM by Katrina B
Same here. Still in review.
Oct 28, 2021 09:11:31 PM by Maria Ysabel Malan B
Oct 28, 2021 09:15:05 PM by Angelica A
Oct 28, 2021 09:25:00 PM by Coralie E
I've started noting the times - it's usually a different time for each client when it used to move to available right at 7 pm Pacific. Since the July incident, they've been separated by about 90 minutes or more...
Oct 28, 2021 09:34:04 PM by anthony c
Getting Paid is still "Operational" in Upwork status, so they haven't seen the issue yet.
Oct 28, 2021 09:35:48 PM by Coralie E
Last time (in July), the Upwork status didn't change from operational to an "active incident" until just before midnight Pacific time ... there had been a worldwide uproar for hours before that.
Oct 28, 2021 09:38:55 PM by anthony c
Yes, that's why it will depend on how long the devs can spot the issue. As of now, no moderator have read the post. Upwork help is of no help on these circumstances, they just reply with canned message.
Oct 28, 2021 09:40:48 PM by Coralie E
A top-rated FL just tweeted Upwork Help about 20 minutes ago. Twitter seems to get more immediate attention.
Oct 28, 2021 09:46:21 PM by Gregor J
Hmmmm, again. Last time I contacted support and they minimized the problem. But it was global as it is again. After the last time this really shouldn't be happening again.
Oct 28, 2021 09:54:43 PM by Coralie E
A proactive approach would be much appreciated... it's not just the money, it's the uncertainty and the stress.
Oct 28, 2021 09:58:05 PM Edited Oct 28, 2021 09:58:18 PM by Rodolfo L
Yes. Here too, payments still in review. I hope they can resolve this issue soon 😞
Oct 29, 2021 03:21:10 AM by Tran Duc L
You can go to directly get paid URL: https://www.upwork.com/ab/payments/{someID}/disburse => you should check in your browser histories. Then you can get paid
Oct 28, 2021 09:58:48 PM by Gregor J
AND Upwork shuld be proactive about this and send an email to everyone who receives early payouts....
Oct 28, 2021 10:37:20 PM by anthony c
There's now an "Active Incident" status, Upwork techs have noticed and are resolving the issue a lot faster than July incident. I'm supposed to work right now but couldn't because of stress and anxiety that I might miss all my bill payments and suffer consequences by paying additional interests. I just think this issue should not happen anymore after July.
Oct 28, 2021 09:57:50 PM Edited Oct 28, 2021 10:13:48 PM by Richmon R
devs/tech support please wake up! this is sooooooooooooo stressful!
Oct 28, 2021 10:15:09 PM Edited Oct 28, 2021 10:15:46 PM by Al H
Top Rated Plus here.. Usually received from In review to Available hours ago but not come through yet. I'm relying on this.
From searching previous posts it seems like last time it happened in a big way was July and it was a technical issue that Upwork needed to resolve.
Can the moderators/admins please look into this quickly?
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