Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Percentage of Sucess not increasing

Community Leader
Gurjeet S Member Since: May 18, 2020
1 of 146

Hello Upwork Team,

My success percentage is not moving, I have completed 4 successful projects in the last week all with a 5-star rating and one with a bonus from the client too. but my percentage is not moving up. it is 96% since then.

Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2 of 146

Hi Gurjeet,

 

Upon checking I can confirm that your JSS actually remained the same after completing the projects you mentioned. I can see you have a good number of jobs completed that are taken into consideration within the calculation windows, which is likely why you're not seeing much movement in the percentage. Should you continue to close jobs with positive outcomes, you will eventually see the numbers moving up. Feel free to check this help article to learn more about the JSS calculation.

 

Thank you.

~ Luiggi

Untitled
Community Leader
Gurjeet S Member Since: May 18, 2020
3 of 146

I still did not get that... I have 16/16 weeks positive... and it is 96% for the last two months I guess.

Can you please help me with from which date to which date this window is calculating my percentage?

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 146

Gurjeet S wrote:

Can you please help me with from which date to which date this window is calculating my percentage?


You only have one calculation window currently (6 months)

All but one of your contracts were in the last 6 months, except for the 2018 one, which has fallen out of all 3 calculation windows because it is over 2 years old.

 

You also have to bear in mind that the closer you get to 100%, the more it takes to increase the percentage. That's just how percentages work.

 

At the moment your JSS is calculated from 40 outcomes and it's 96% -

that means there are at least 2 not quite so perfect factors in your calculation window. You won't and can't get to 100% until there are no negative factors left in your calculation windows anymore.


You want to not stress about the JSS, because 96% is actually excellent.

Active Member
Nikolay P Member Since: Mar 5, 2020
5 of 146

Hello, Upwork community!

 

I am a freelance writer and I am here with a hot topic. I had a long break from Upwork and recently re-started my activity here on the platform. First two weeks my JSS increased from 75% to 77%. I had 3x or 4x five-stars but 2% is good growth for me anyway, considering that the projects were in the rage of $25 to $30. However, in the next two weeks, I got another 4x, five-star ratings, one of which was $230, and I am sure that the client left me good "private" feedback as well.

 

Yesterday it was supposed to get updated but the only thing that got updated was the date on the "My Score" page. My JSS remains at 77% now, 48 hours later. I was really waiting for an increase considering the new "no feedback contracts will no longer impact JSS", and I had a lot of them, but no update at all. 

 

Anyone else experiencing something similar? Any Ideas?

Community Guru
Petra R Member Since: Aug 3, 2011
6 of 146

Nikolay P wrote:

 

Yesterday it was supposed to get updated but the only thing that got updated was the date on the "My Score" page. My JSS remains at 77% now, 48 hours later. I was really waiting for an increase considering the new "no feedback contracts will no longer impact JSS", and I had a lot of them, but no update at all. 


"No feedback" contracts didn't ever affect the JSS unless there was an excessive number of them, which is not the case in your case.

 

You have "sub-optimal" feedback regularly. What is the "Clients who would recommend you" percentage on your "My Stats" page?

 

You promise "native" level English skills which is a stretch (at best) - so you over-promise and under-deliver. 

Active Member
Nikolay P Member Since: Mar 5, 2020
7 of 146

It is 74% there. But I don't quite understand that either. The clients I worked with were satisfied I am confident in that considering the tips after some of the projects. I also have at least 3 re-hires during these 4 weeks but unfortunately "clients who would recommend you" even dropped by 1%. It was 75% when I came back to Upwork. I thought all these good things will contribute to both, recommendations and JSS.

 

It could be me after all, I can't know for sure the private feedback. It looks like Upwork would like to see long and constant positive outcomes.

Community Guru
Petra R Member Since: Aug 3, 2011
8 of 146

Nikolay P wrote:

It is 74% there. But I don't quite understand that either. The clients I worked with were satisfied 

 

Then why do you think they left poor private feedback?

Your English isn't at "native" level. Promising such and not being able to deliver it leads to a poor client experience. That is why your JSS is poor.

Active Member
Waseem A Member Since: Jun 2, 2017
9 of 146

I have recently completed three jobs in this week and got 5 star rating in all three. My job success score was 79 and is still 79. While it says updated on 29 march. Please Look into the matter.

Community Leader
Jason B Member Since: Jan 3, 2020
10 of 146

The updated number will show on your profile.  The stats page will update later today.  This is the usual procedure for JSS Sundays.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS