Sep 18, 2019 04:16:02 AM by Melinda M
I received this email today. What does this mean? I understand the declined part, but the other additional message is what I don't know.
Your proposal for (said proposal) was declined
Additional message from client
declined by system due to stuck offer
Sep 18, 2019 04:30:38 AM by Nichola L
Melinda M wrote:I received this email today. What does this mean? I understand the declined part, but the other additional message is what I don't know.
Your proposal for (said proposal) was declined
Additional message from client
declined by system due to stuck offer
_________________________________________________
If this was due to an Upwork glitch, you should at least get your connects back, if you spent any. I have flagged your post. Perhaps a mod can explain.
Sep 18, 2019 04:33:18 AM by Goran V
Hi Melinda,
Could you please send me a screenshot of the email and the job posting URL as well so that I can investigate it further? Thank you.
Sep 18, 2019 05:17:05 AM by Phyllis G
Goran means you to send it to him via private message. The bots edited it here.
Would you please update the rest of us, once you learn what happened? Thx!
Sep 18, 2019 06:17:10 AM by Pat M
Melinda, just in case you're not aware of how to send Goran a PM (private message):
Click on his name in this thread.
Select message.
Sep 18, 2019 03:28:22 PM by Wendy C
Kat, I flagged your query. Hopefully a mod will show up and enlighten all of us.
Sep 18, 2019 03:32:56 PM by Bojan S
Hi Kat,
Could you please share more information about this message as I was not able to replicate it?
Thank you!
Sep 18, 2019 04:12:43 PM by Kat C
Bojan S wrote:Hi Kat,
Could you please share more information about this message as I was not able to replicate it?
Thank you!
I have no more info Bojan. I just received the email. There was nothing enacted on my side.
Sep 18, 2019 03:48:15 PM Edited Sep 18, 2019 03:49:53 PM by Phyllis G
Yours is the second post I've seen about this today.
ETA: https://community.upwork.com/t5/Freelancers/Proposal-was-declined/m-p/647720#M392010
Sep 18, 2019 03:59:45 PM by James S
I hope we hear something about this issue in public from Upwork.
Sep 18, 2019 07:51:00 PM by Avery O
Hi Kat,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Sep 19, 2019 06:55:22 AM by Becky H
My profile was automatically set to private and one of my potential clients declined my proposal due to "declined by system due to stuck offer."
Do you think it was because my profile was set to private and it did not allow him to do anything else? or just a weird reason to decline?
Sep 19, 2019 07:05:46 AM by Pat M
Becky, the "declined by system due to stuck offer" situation has occurred to a few people recently. It's been reported, but it appears that UW has not publicly addressed it.
Mods-???
Sep 19, 2019 07:10:18 AM by Becky H
I feel relieved i'm not the only one but it should definitely be addressed by UW.
Sep 19, 2019 07:24:43 AM by Mark F
Becky H wrote:I feel relieved i'm not the only one but it should definitely be addressed by UW.
I set this post to notify a mod (although I suspect Pat did as well).
Also here is a link about others having the same issue:
https://community.upwork.com/t5/Freelancers/Proposal-was-declined/m-p/647949#M392162
Sep 19, 2019 07:38:05 AM by Bojan S
Hi Becky,
Your profile visibility has been updated. One of our team members will reach out to you directly via support ticket to assist you with the declined proposal issue.
Thank you for reaching out to us.
Sep 19, 2019 07:05:53 AM by Mark F
Becky H wrote:My profile was automatically set to private and one of my potential clients declined my proposal due to "declined by system due to stuck offer."
Do you think it was because my profile was set to private and it did not allow him to do anything else? or just a weird reason to decline?
Your profile is visible to clients viewing it from a proposal. All this does is prevent clients from sending you invites. You can request that it be made public here on the community or on https://support.upwork.com/hc/en-us.
Sep 19, 2019 12:42:10 PM by Melinda M
Sep 18, 2019 06:43:00 AM by Goran V
Hi Melinda,
Our team will reach out to you via ticket shortly with more details about this, our team is double checking a few details. Thank you.
Sep 19, 2019 12:33:57 PM by Wendy C
Mods, posts such as Goran's and others in this thread do NOT answer the question of "Is this a temporary glitch that is being fixed poste haste or is it another infernal update that you've failed to alert people to"?
...We are waiting ...
Sep 19, 2019 01:12:33 PM by James S
Wendy C wrote:Mods, posts such as Goran's and others in this thread do NOT answer the question of "Is this a temporary glitch that is being fixed poste haste or is it another infernal update that you've failed to alert people to"?
...We are waiting ...
Agreed!
Why is it always a "We'll update/create a ticket for you with more information" If 2 or more people are experiencing it, it's most likely an issue that others are being affected too and they maybe reaching out to support without even looking in the forum. It should be made public, not in a support ticket that only the affected users are notified.
Sep 19, 2019 02:49:38 PM by Valeria K
Hi All,
I appreciate your concern with the notifications you received about withdrawn proposals and just got a clarification from the team on what happened.
The notifications are related to proposals (some of them are older proposals) where the corresponding offer was either withdrawn by the client or declined by the freelancer. Such proposals should display as ‘Declined’ by design, but some were not.
As such, our team had to update the status of those previously declined proposals.
The “Additional message from client” section wasn’t showing a message that correctly described what happened. We apologize for the confusion caused by that message and we’ll make sure to fix it in the future.
It’s important to note that Upwork did not decline any proposal on your behalf. These were already either withdrawn from the client or declined by the freelancer.
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