Refund bought connects

[#1]

Hey,

I accidentally bought connects. Is there any way to refund because i will not going to use it. 

Money paid by Upwork balance, not from card.

Thanks in advance

[#2 · Accepted solution]

Hi Kanan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.

[#3]

Thanks Goran! 

They reached me and fixed the issue.

Kind regards

[#4]

I also accidently boughts the connects.

[#5]

Hi Samyek,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#6]

I made the same mistake but I bought it from card.. Can it be refund to that Card/or Bank Account ?

[#7]

Hi Mehboob,

One of our team members will reach out to you directly via a support ticket to assist you further with the refund.

Thank you.

[#8]

Do I need  to submit a ticket ? If yes how i would do that ?

[#9]

Hi Mehboob,

There's no need for you to submit a ticket, as the team already reached out to you via this one.

Thank you.

[#10]

Hy I have bought connects accidentally from my upwork money and i want refund please?

[#11]

Hi Muhammad,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you.

Pradeep

[#12]

I've accidently bought 100 tickets with the wrong payment source. I haven't used any of the 100 that was paid for, can I get a refund of the $15 back to that account?

[#13]

Hi Intrigila,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

I accidentally purchased the plan on Upwork. Can my payment be refunded? I am not going to work on Upwork now.

[#15]

Hi Sayan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#16]

I also accidentally bought connects!! What should i do ?

[#17]

Hello Rawan,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H.

[#18]

I also accidentally bought connects!! What should i do to solve this

[#19]

Hi, I will like a refund of $14.99 as I have cancelled the Plus Membership Plan, will appreciate a refund. Thank You.

[#20]

Hi Linda,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.

[#21]

Hello, 

I bought connects accidentally too. 

Kindly look into the matter and refund the same. 

Vaibhav. 

[#22]

Hi Vaibhav,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#23]

Out of curiosity I am asking this.

So Upwork will refund the amount if someone post their refund request here like OP  or contact through email?

[#24]

Hi Ramesh,

There are some limited circumstances where we can process a refund for Connects purchased by accident as a courtesy. Typically it’s done shortly after the purchase and no Connects from the bundle have been used.

[#25]

Hi, I also accidentally bought connects with an incorrect payment method so I would like to refund them. I haven't used any of them yet.