Dec 14, 2015 05:50:16 AM by Manish K
Hi
I got Rising Talent badge 2 days ago and after that I received an email stating that I will receive 30 free connects as I have been enrolled into Rising Talent program by Upwork team but I haven't received these additional connects till now.
Does anyone has any information that when will I receive these additional free connects?
Thanks
Manish
Solved! Go to Solution.
Dec 14, 2015 08:23:40 AM by Valeria K
Hi Manish,
I have checked and it looks like 30 connects have already been credited to your account. You should be able to check it as well in your Connects History in Settings.
Dec 19, 2015 10:26:59 AM by Francis Meynard P
Hi Valeria, I have the same situation with him. I got the Rising Talent badge 2 days ago and received the email, but when I looked at my available connects, the 30 free connects are not yet credited. Please check. Thanks!
Dec 19, 2015 10:44:14 AM by Scott B
Just click on the customer service chat and tell them. I had the same thing occur a while ago and they took care of it. Would be easier and quicker than waiting for someone to read your post here.
Aug 26, 2018 12:06:01 AM by Mudassar S
Hi,
that is another issue, a freelancer with basic profile, can not chat with customer service.
Aug 26, 2018 12:16:35 AM by Jo-An B
Hi Mudassar and Aleksandar,
It may take up to 48 hours for the connects to be credited after you received the Rising Talent badge. Thanks!
Aug 26, 2018 02:14:21 AM by Aleksandar C
Hi Jo-An B,
I got the upgrade notification about 3 days ago (August 23rd), that's why I wanted some inside info.
Aug 26, 2018 03:16:26 AM by Joanne P
Hi Aleksandar,
We have manually added your 30 free connects. You may log in to your account and check. Thank you!
Aug 27, 2018 04:08:54 AM by Mudassar S
Hi,
Could you please do it for me as I still did not got the bonus connects after more than 48 hours.
Regards,
Aug 27, 2018 04:38:01 AM by Goran V
Hi Mudassar,
Im sorry about the delay with this, our team has manually awarded your 30 connects on your profile. Thank you.
Dec 30, 2018 04:09:14 AM by France Abbygail S
I am having the same issue. I have just been awarded with the Rising Talent badge but I haven't received a single connect.
Dec 30, 2018 04:12:10 AM Edited Dec 30, 2018 04:57:40 AM by Petra R
@France Abbygail S wrote:I am having the same issue. I have just been awarded with the Rising Talent badge but I haven't received a single connect.
When were you awarded Rising Talent status? There is no badge on your profile. I suspect you lost it after that 4.6
Dec 30, 2018 07:46:29 AM by Joanne P
Hi France Abbygail,
The free connects for earning the Rising talent badge is usually added to your account within 48 hours from the time you received the badge. Can you please confirm when you received the Rising talent badge?
Jan 21, 2019 04:09:34 AM by Dawood F
Hello,
I got my rising talent badge 1 week ago but still havent received my 30 free connects. Can you please assist me with it?
Thanks.
Jan 21, 2019 04:56:15 AM by Goran V
Hi Dawood,
Our team will check this from our end and adjust your connects accordingly, thank you.
Oct 16, 2020 11:18:54 PM by Ramia H
Oct 17, 2020 01:09:40 AM Edited Oct 29, 2020 11:56:08 AM by Nikola S
Hi Ramia,
Congratulations on receiving the Rising Talent badge! Please note that Connects are awarded within 48 hours after the badge is received. Feel free to reach out to us if you do not get your Connects after that so that we can assist you further.
Aug 27, 2018 05:15:51 AM by Aleksandar C
Hi Joanne,
I got them this morning, thanks a lot! You've been really helpful!
Take care
Apr 20, 2019 03:20:58 AM by Asad S
I also have same problem. I get rising talent badge on my profile but didnt get bonus connects
Apr 20, 2019 04:17:40 AM by Petra R
Asad S wrote:I also have same problem. I get rising talent badge on my profile but didnt get bonus connects
There is no rising talent badge on your profile.
Apr 20, 2019 05:37:29 AM by AleksandarD A
Hi Asad,
I've shared your concern with our support team. One of our team members will reach out to you directly via support ticket.
Thank you.
Aug 7, 2020 02:14:19 PM by Ostap V
Hi Joanne,
I have the same issue. Can you help me?
Aug 7, 2020 02:54:40 PM by Bojan S
Hi Ostap,
It looks like you're an Exclusive member of an agency. As an exclusive member of the agency, you won't be able to use your freelancer membership plan/connects. Exclusive agency members can only work on contracts under the agency.
Aug 8, 2020 02:24:36 PM by Ostap V
Hi Bojan,
Thank you!
I have faced with another problem. I received 20 Connects instead of 30 Connects. Can you help me?
- Ostap
Aug 8, 2020 04:25:17 PM by Luiggi R
Hi Ostap,
I see that no connects have been applied yet to your account and you earned the Rising Talent status very recently. If in 24 hours you still have not received the connects, reach out to us again so we can further assist you.
Thank you.
Nov 8, 2020 09:08:26 PM by Charmane D
Hi,
What will be the description if ever I will receive the 30 free connects? I am checking it now but I don't yet receive it.
Thank you for the help.
Nov 8, 2020 09:22:29 PM by Luiggi R
Hi Charmane,
It should look like a credit added to your account. You should be able to see it when you go to Settings > Membership & Connects > View Connects History. I checked and can confirm that you already received the free Connects.
Thank you.
Nov 8, 2020 09:34:44 PM by Charmane D
Hi Luiggi,
I am curious since I filed inquiries/my questions to Customer Support team twice so they gave me connects twice yesterday as what I understood based on my connect history.
I am curious right now what will the description if ever i will receive 30 connects from Rising Talent. Pls see attached screenshot. Hoping for clarifications.
Thank you for entertaining my questions.
Nov 8, 2020 11:53:31 PM by Goran V
Hi Charmane,
I would like to confirm that the Connects you`re referring to is your Rising Talent Connects. Feel free to use them once you`re ready, Thank you.
Dec 19, 2015 10:40:30 PM by Valeria K
Hi Francis,
I see that 30 connects have been credited to your account earlier today. Please, let us know if you have any additional questions.
Jan 11, 2016 05:05:47 AM by Sander v
Hi Valeria, I am in the same situation. I also recently received the e-mail about an extra 30 connects within 24 hours, but I have not yet received them. My connects history also does not show anything regarding those connects. Could you look into this? Thanks in advance! ~Sander
Jan 11, 2016 08:28:13 AM by Valeria K
Hi Sander,
Additional connects have been awarded to you as a part of Rising Talent program.
Thank you for your patience.
Jan 14, 2019 03:54:32 PM by Luis C
I got Rising Talent badge a few days ago and but I haven't received additional 30 connects till now.
what's the matter?
Jan 14, 2019 08:17:31 PM by Avery O
Hi Luis,
A member of the Customer Support team will reach out to you to assist you further.
Aug 25, 2018 11:57:26 PM by Mudassar S
Hi,
i also got the same issue, i have checked the connects history and found that i still did not received the 30 connects bonus.
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