Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
Jun 24, 2021 01:47:15 PM Edited Jun 24, 2021 01:47:52 PM by ALLISON B
I'd like to request a testimonial from a non-Upwork client. They don't have a LinkedIn account though. How do I get around that?
Jun 24, 2021 02:42:28 PM by Andrea G
Hi Allison,
Please know that your client does need to have a LinkedIn profile in order to request a Testimonial from them.
Jan 23, 2019 12:09:10 PM by Richard K
Am I allowed to use, with the clients permission, their feedback as a testimonial on my business website?
Jun 28, 2021 10:26:56 AM by Amina Z
Hello! I Want To Cancel A Testimonial Request To Ask For A New One, From The Same Person Since The Client Is Not Responding.
Can You Help Me With This Concern? Thank You!
Jun 30, 2021 12:58:48 PM by Arslan H
Jun 30, 2021 01:53:50 PM by Bojan S
Hi Arslan,
No, just make sure to use the email address you're sure they have access to.
Thank you!
Jul 13, 2021 08:23:32 AM by Abduvosid M
Hello,
I put the wrong name when requesting a testimonial. Instead of writing the name of my manager, I wrote my own name. Is there any way to fix this? (I haven't received back the testimonial yet)
Jul 21, 2021 12:52:00 AM by Aleksandar D
Hi Dimpy,
You need to allow up to 10 business days for the testimonial to be reviewed.
Thank you.
Jul 21, 2021 01:03:15 AM by Dimpy G
Hi Aleksandar,
Does it mean, the testimonial will be shown after 10 days from the date approved by the client?
Jul 21, 2021 01:45:15 AM by Aleksandar D
Hi Dimpy,
It means the team will review the testimonial within 10 business days from the date the client submitted it.
Thank you.
Jul 26, 2021 06:59:27 AM by Samy C
Hello everyone,
Jul 26, 2021 08:59:01 AM by Bojan S
Hi Samy,
Please allow 10 business days for your request to be reviewed.
Thanks for your patience!
Jul 29, 2021 01:08:15 PM by Syeda Mahrukh R
Jul 29, 2021 02:33:51 PM by Ammad K
Aug 5, 2021 12:55:41 PM by Koop P
Hello Upwork Community
my testimonials are not showing up on my profile yet 2 weeks passes and my clients approved my requests but still nothing showing in testimonials.
Thank you
Koop Parkerr
Aug 5, 2021 02:45:52 PM by Andrea G
Hi Koop,
I followed up with the team and it looks like your Testimonial is already showing on your profile!
Aug 9, 2021 05:53:05 AM by Jarrod B
Aug 9, 2021 06:10:19 AM by Viacheslav K
Jarrod B wrote:
I've reached out to former clients to discuss them providing a testimonial for my profile. However, when I use the Request a Testimonial feature they are required to have a LinkedIn profile which these clients do not have. Is there any way a testimonial can be requested for those who do not have a LinkedIn profile?
No. Having a linked in account is the only reference a testimonial has so it's required.
Jul 8, 2021 06:10:21 PM Edited Jul 8, 2021 07:04:49 PM by Joanne P
Hi,
My client has asked me to resend the testimonial link to her. Can you help with that? Her email address is**Edited for community guidelines**
Thank you.
Jul 8, 2021 07:19:29 PM by Joanne P
Hi Daniel,
Thanks for reaching out. I have requested the assistance of our team so that they can assist you with your request.
Jul 8, 2021 07:38:34 PM by Daniel R
Aug 14, 2021 09:17:34 AM by Cora L
Aug 14, 2021 10:39:40 AM by Luiggi R
Hi Cora,
Thanks for reaching out. Just to clarify, did your client had trouble using the link received or did not receive the link at all? Can you click on my name and send me a PM with their information so I can assist you further?
Aug 14, 2021 11:39:02 AM Edited Aug 14, 2021 02:50:23 PM by Luiggi R
Hello,
My client. **Edited for Community Guidelines**, cannot find the link I already sent him. Can you please help me resend it to him?
Thank you,
**Edited for Community Guidelines**
Aug 14, 2021 03:02:10 PM by Luiggi R
Hi Cora,
Thanks for the information. I've forwarded your concern to the appropriate team and we'll get back to you once we have more information.
Aug 27, 2021 03:29:34 AM by Alona D
Hello! I have got a problem. I have asked my not Upwork client to leave feedback, but she hasn't got any message yet. Could you help me, please? Thanks in advance.
Aug 27, 2021 03:32:34 AM by Goran V
Hi Alona,
Just to confirm, did your client checked their spam and junk folders as well? Thank you.
Aug 28, 2021 09:31:39 AM by NikolaS N
Hi Alona,
Could you please click on my name and send me a PM with more information about the client you are referring to? Please also share the email address of your client so that I can better assist you. I will be sure to look into your report and escalate it accordingly.
Sep 4, 2021 02:45:50 AM by Hashim A
I got a testimonial from a client that is not on Upwork, and he made a typo. I do not like this and would like to get it removed or hidden so he can write it again. How can I do this?
Sep 9, 2021 12:56:24 AM by Avery O
Hi Hashim,
Thank you for patiently waiting as we looked into this further. We looked into the testimonial you are referring to, and it seems like your client submitted two testimonials from two different email addresses. However, the testimonials are an exact copy of each other. Please know that a client should only submit a testimonial once. We can ask the team to remove one of the testimonials for you.
As for the typo you wish to correct, a Customer Support Team member will reach out to you to assist you further.
Sep 4, 2021 03:48:14 PM by Sana F
Sep 4, 2021 05:23:33 PM by Pradeep H
Hi Sana,
Thank you for your message. To ensure the trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information.
Thank you.
Pradeep
Sep 4, 2021 06:13:31 PM by Sana F
Sep 4, 2021 07:01:42 PM by Pradeep H
Hi Sana,
I am currently reviewing your request with the relevant team and will reach you here once I have an update.
Thank you.
Pradeep.
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