Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
Apr 14, 2020 12:42:36 AM by Shubham P
Hey Guys,
I am having the same issue. My client didn't receive the email about the testimonial request. Can you help me with this ?
Apr 14, 2020 07:29:53 AM Edited Apr 14, 2020 07:30:27 AM by Vladimir G
Hi Shubham,
I checked and see our support agent already assisted you with this concern on your open support ticket, let us know if you have any other questions.
May 21, 2020 03:47:58 AM by Matteo G
Same problem here, I cannot cancel or re-send a request. Unless it is a different email. Could you please help me?
Thanks
May 21, 2020 04:02:03 AM by Goran V
Hi Matteo,
Please ask the client to search for the words “has requested a reference” in their inbox to see if it went to their spam folder. Thank you.
May 21, 2020 04:28:21 PM by Matteo G
Hello Goran
Unfortunately he could not find the eamil. Is it possible to send him this email again? Or request again the testimonial?
Thanks
May 21, 2020 09:30:08 PM by Joanne P
Hi Matteo,
I shard your concern with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 22, 2020 08:22:55 PM by Diamaka A
Jul 22, 2020 11:40:06 PM by Joanne P
Hi Diamaka,
I checked with the team, and they have confined that the email was sent to your client. Could you please ask your client to check their spam folder? Please let us know if you need further assistance. Thank you.
Jul 23, 2020 07:41:13 AM by Diamaka A
Aug 3, 2020 03:09:57 PM by Abdullah Al Z
Aug 3, 2020 06:03:15 PM Edited Aug 3, 2020 06:04:02 PM by Aleksandar D
Hi Abdullah,
We checked and it looks like your client followed up on the request and the testimonial is already showing on your profile. Let us know if you need further assistance.
Thank you.
Aug 26, 2020 07:27:37 PM Edited Aug 26, 2020 11:22:51 PM by Joanne P
I have the same problem. My client told me that she didn't receive my testimonial request. I tried to resend the request again but couldn't because the Upwork system said that I had already sent a request preventing me from sending a new one. I would really like to get this client's testimonial. Would some please help me get this issue resolved?
Thank you in advance for your help. My email address is
**Edited for community guidelines**
Aug 27, 2020 12:04:21 AM by Joanne P
Hi Flora,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 31, 2020 09:47:33 AM Edited Aug 31, 2020 11:11:33 AM by Bojan S
What is the status of my request for help?
Would you please remove the request I sent to **Edited for community guidelines**? She is the
one who has not received the Upwork testimonial request. I need to send her
a new request for her testimonial.
Please help. Thank you.
~ Flora Del Angel
Aug 31, 2020 11:13:04 AM by Bojan S
Hi Flora,
I checked this for you and see that you've responded to your existing ticket to our team regarding their question. Please allow time to them to respond and update the ticket. If you have any additional question please post them on that ticket for further assistance.
Thank you for your patience!
Nov 7, 2020 06:41:14 AM Edited Nov 7, 2020 06:48:06 AM by SAMINA R
Hi I sent a testimonial request to my client yesterday and she says she has not got yet. Can you please help me with that.
Nov 7, 2020 09:23:32 AM Edited Nov 8, 2020 12:01:25 AM by Nikola S
Hi SAMINA,
One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
Edited to correct information:
I am sorry for the confusion in my original post. Please know that I shared your report with our team and they have sent a new testimonial request to your client. Please let us know if you need our further assistance.
Thank you,
Sep 14, 2020 10:16:49 AM Edited Sep 14, 2020 10:58:07 AM by Bojan S
I also requested a testimonial from a client, but he claims not to have gotten any notification/email, Please look into this on priority and help me with. Thanks!
**Edited for community guidelines**
Jun 29, 2021 09:55:47 PM by Ayushi S
Jun 29, 2021 10:06:11 PM by Ayushi S
Nov 9, 2020 02:51:03 AM Edited Nov 9, 2020 03:40:16 AM by Aleksandar D
Hello, my beautiful freelancers!
A few days ago, I've asked one of my oldest regular clients to leave me a testimonial on my UpWork profile.
He happily complied but after getting it approved, his photo is not showing. Initially, I thought the servers were updating and after a few hours it would've been displayed but nothing happened even after days.
It's my first time getting a testimonial on UpWork as I'm fairly new to the platform. My client assured me he had no option to upload a picture and we both assumed that his LinkedIn profile picture would've been used.
This is my profile: https://www.upwork.com/freelancers/~01e866190470086e03?s=1017484851352699003
Attached a screenshot of how his testimonial appears on my profile.
What can I do to make his photo appear?
Thanks!
**Edited for Community Guidelines**
Nov 9, 2020 03:39:25 AM by Aleksandar D
Hi Luca,
The photo won't appear next to the testimonial. However, I'll go ahead and share this as feedback with the team for consideration.
Thank you.
Nov 10, 2020 10:42:48 AM by Stuart P
Hello,
I've just set up my Upwork profile, and I've contacted several people to request a testimonial.
However, the first two have come back as rejected, with the following message:
We are writing to inform you that Xxxx’s testimonial was not approved.
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. Thank you for your understanding. You can try requesting another testimonial from a different client.
I'm rather puzzled by this, because I provided valid email addresses and LinkedIn URLs for both.
Obviously, I'm keen to add testimonials to my profile, so I hope you can help.
Thanks very much,
Best wishes,
Stuart.
Nov 10, 2020 11:42:59 AM by Andrea G
Hi Stuart,
I understand you're disappointed your testimonial request was rejected. We’re committed to doing our best to maintaing the trust and quality of our marketplace. Please know that we do have tools and a system in place to review and check the validity of testimonials. To better ensure the integrity of our review, we do not share the details of our process.
Thanks!
Nov 10, 2020 11:56:30 AM by Stuart P
Thank you for your reply.
The two testimonials were written by two people I have worked for (in different capacities), and both their work email addresses and LinkedIn profiles are genuine. I was told that the issue on both is regarding their contact information, but both are correct? I am genuinely baffled why they have been rejected.
Presumably, testimonials can be written by non-Upwork clients - that's the whole point, right?
Because I'm new to Upwork, that's why I've done this, so that people can see my previous work and have the confidence to use me based on testimonials from people I've dealt with in the past.
Can you please double-check, because something is not right here?
I filled in their work emails and LinkedIn profiles - was there something missing? Please let me know.
Best wishes,
Stuart.
Nov 13, 2020 08:43:51 AM by Kari S
Hello,
I need a testimonial email request resent.
The client I sent it to lost the email and the system does not show an option to have the link resent. When I tried to add her again, it said I could not.
Please resend or tell me how to send again?
Thank you!
Kari
Nov 13, 2020 01:43:05 PM by Bojan S
Thank you for reaching out to us, Kari.
One of our team members will reach out to you directly via a support ticket to assist you with resending your request.
Nov 16, 2020 02:57:39 AM by Aleksandar D
Hi Mikita,
Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?
Thank you.
Nov 16, 2020 06:40:05 AM by Mikita C
Nov 16, 2020 07:10:18 AM Edited Nov 16, 2020 07:13:43 AM by Aleksandar D
Hi Mikita,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 17, 2020 03:15:02 AM by Roland U
Does anyone know how long it is normal to have to wait before a testimonial is approved by Upwork?
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