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Wilson's avatar
Wilson E Community Member

Showcase your past experience with testimonials - FEEDBACK

This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback? 

 

Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together? 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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1,355 REPLIES 1,355
Yusuf's avatar
Yusuf O Community Member

Hi Goran

I'm still expecting a reply to my PM
Andrea's avatar
Andrea G Community Manager

Hi Yusuf,

 

Apologies for the delay, one of our agents will reach out to you via support ticket in order to assist you. You can access your ticket here.

 

Thanks!

~Andrea
Tanzeel's avatar
Tanzeel Q Community Member

Hi I sent a testimonials request(to appear on my profile) to my existing clients but they didn't received any request on their email can u please check what's the issue why they are not receiving mail from up work?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tanzeel,

 

Could you please send me a private message with the names of your clients that didn't receive the testimonial email so that I can check and assist you further?

Thank you.

~ Aleksandar
Upwork
Tanzeel's avatar
Tanzeel Q Community Member

I sent u a private message from your profile yesterday but have'nt got response from u yet.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tanzeel,

 

I'm sorry for the delay in replying to the message. I followed up just now.

 

Thank you.

~ Aleksandar
Upwork
Tanzeel's avatar
Tanzeel Q Community Member

yes i am waiting for your response thanks

Putri's avatar
Putri H Community Member

Why my client's testimonial not approved? Is there anything wrong?
Denzil's avatar
Denzil O Community Member

Hi, 

 

Was this a testimonial outside Upwork or from a resulting contract or project on Upwork? If the testimonial resulted from a job on Upwork, it would take a few hours before it reflects on your profile. These days it takes more time, and I'm not sure why this happens. 

Putri's avatar
Putri H Community Member

I request testimonial with non-Upwork client but the request was not
approved by Upwork. I dont know the reason why Upwork not approved my past
client. I enclose the evidence that the testimonial is real.
Putri's avatar
Putri H Community Member

I request testimonial with non-Upwork client but the request was not approved by Upwork. I dont know the reason why Upwork not approved my past client. I enclose the evidence that the testimonial is real.

**Edited for Community Guidelines** 

Goran's avatar
Goran V Retired Team Member

Hi Putri,

 

To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client. Thank you.

~ Goran
Upwork
Putri's avatar
Putri H Community Member

Which information not valid from my past client? Would you we tell which information that yoU have not able to find sufficient information From my past client?
Putri's avatar
Putri H Community Member

Which sufficient evidence that I should collect? I will collect the valid evidence
Goran's avatar
Goran V Retired Team Member

Hi Putri,

 

Unfortunately I can't share any additional details regarding your testimonial, thank you.

~ Goran
Upwork
Putri's avatar
Putri H Community Member

i can give the sufficient evidence about my past client. Can i?
Diane's avatar
Diane L Community Member

Someone submitted a testimonial for me but it appears as if I not she had written it and we cannot change it  hel please!

Andrea's avatar
Andrea G Community Manager

Hi Diane,

 

Someone from our team will reach out to you via support ticket in order to assist you further. 

 

Thanks!

~Andrea
MD. Arman's avatar
MD. Arman H Community Member

My testimonial was not approved. But My client provides a testimonial I don't know what is the problem there. can you please explain what needs to include in the testimonial and is there is any sample template that I can forward to my client for make the testimonial by following this .

Ragards,

Arman

Goran's avatar
Goran V Retired Team Member

Hi Arman,

 

To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client. Thank you.

~ Goran
Upwork
MD. Arman's avatar
MD. Arman H Community Member

we have sufficient evidence that the contact information is valid. whats this evidence please explain. that what i need to ask my client to provide 

Shahab's avatar
Shahab N Community Member

Hi,

Recently, I requested my non-Upwork client for a testimonial using the Upwork testimonial feature, but Upwork didn't approve it.

Reason:

I was facing an issue on the testimonial window i.e. Upwork was giving me an error (invalid Linkedin link) then I found a solution (https://www.linkedin.com/in/company/CLIENTNAME or adding "in" after .com) posted by a moderator in the community (https://community.upwork.com/t5/Freelancers/client-testimonial-request-doesn-t-work-linkedin-profile...). After using this format, I was allowed to continue but it led to another profile due to which Upwork didn't approve it.

 

Is there any other solution available?

 

Looking forward to your response. 

Thanks

Aleksandar's avatar
Aleksandar D Community Manager

Hi Shahab,

 

To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.

 

Thank you.

~ Aleksandar
Upwork
Vicente's avatar
Vicente Q Community Member

-Solved-

Goran's avatar
Goran V Retired Team Member

Hi Vicente,

 

To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client. Thank you.

~ Goran
Upwork