Unable to complete video verification

[Aleksandar D]

Hi Kristine,

To start the video chat, you need to go to Settings > Identity Verification and click on the green 'Start Chat' button. Could you please let us know if you are experiencing any issues by doing so?

Thank you.

[Kristine Grace S]

hello admin. I am doing this step already but it just leads me to upwork
setting page again. the start chat green button does not work.

[Aleksandar D]

Hi Kristine,

One of our team members already followed up with you on this support ticket to assist you further with the issue you are experiencing.

Thank you.

[Usman A]

Hi Bojan,

I am having the same issue for video verification. Whenever I click on start chat, support page is opened.

[Goran V]

Hi Usman,

Please try to complete the process by logging in via Firefox. If you're still experiencing the same problem after this, let me know. Thank you.

[Luxman M]

Hi Goran,

how are you doing?

I'm unable to complete video verification - the same issue as with the others in this thread - when I try to verify it returns back to the work page [firefox and chrome both do not work] - please assist. 

Thanks!

Lakshman

[Goran V]

Hi Luxman,

Our team will follow up on your ticket directly with additional instructions as soon as possible. Thank you.

[Luxman M]

Thanks for the assistance Guran!  Awaiting help from Upwork Team.

[Roshelle Anne D]

Hello Bojan,

Hello Valerie,

I hope that you can help me too! My account is currently limited and is being asked to do an identity verification - video verification in particular. This is step is very simple and I don't have an issue with it. What makes it complicated is the fact that my account has completed both ID and Video verification processes way back Sept of 2019. This means that I do not have the link to proceed. And I am starting to get frustrated with the support that I receive. 

I am more than willing to comply and complete this asap but am not getting anywhere with Support.

Please help.

Thank you.

[Bojan S]

Hi Roshelle Anne,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.