Jul 4, 2019 04:21:13 AM by Maira S
Jul 25, 2020 10:04:14 PM by Aleksandar D
Hi Kristine,
To start the video chat, you need to go to Settings > Identity Verification and click on the green 'Start Chat' button. Could you please let us know if you are experiencing any issues by doing so?
Thank you.
Jul 26, 2020 12:45:50 AM by Kristine Grace S
Jul 26, 2020 02:35:12 AM by Aleksandar D
Hi Kristine,
One of our team members already followed up with you on this support ticket to assist you further with the issue you are experiencing.
Thank you.
Jul 20, 2020 01:11:58 PM by Roshelle Anne D
Hello Bojan,
Hello Valerie,
I hope that you can help me too! My account is currently limited and is being asked to do an identity verification - video verification in particular. This is step is very simple and I don't have an issue with it. What makes it complicated is the fact that my account has completed both ID and Video verification processes way back Sept of 2019. This means that I do not have the link to proceed. And I am starting to get frustrated with the support that I receive.
I am more than willing to comply and complete this asap but am not getting anywhere with Support.
Please help.
Thank you.
Jul 20, 2020 01:57:50 PM by Bojan S
Hi Roshelle Anne,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
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