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Unable to purchase connects

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Active Member
Seema S Member Since: May 28, 2020
1 of 6

Hi there,

 

I am relatively new to Upwork and I want to apply to job posts. I connected my Paypal account but unable to purchase connects. Please help. 

 

Thanks, 

Seema

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Seema,

 

Could you please confirm if you`re receiving any errors on your end? If yes, please share the text of the error here, thank you.


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Active Member
Seema S Member Since: May 28, 2020
3 of 6
I have received the following message:Your payment could not be processed. Please choose an alternate payment method or retry again later.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Seema,

 

Please check with your bank if your account is enabled for international charges. In the meantime, you can also try to add another Billing Method. Thank you.


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Active Member
Peters V Member Since: Jun 3, 2020
5 of 6

Same thing with me, i want to buy connects but i can't. I'm using Visa Cad and i am from Nigeria

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 6

Hi Peters,

 

Thanks for reaching out to us. You need to check with your bank for more information on why the specific charge was declined and if your account is enabled for international charges. You may also want to check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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