Jul 5, 2020 09:45:44 AM Edited Jul 5, 2020 05:03:34 PM by Joanne P
Hi!
I hope you are all doing well under the difficult circunstances.
I have a problem: I set up my "Get Paid" tab and wanted to used my Payoneer account but the system did not give me the choice to insert the email of my Payonner account, instead automatically asigned a short ID
**Edited for community guidelines**
. I am worried about this because I need to withdraw my payments to the right Payoneer account.
Can someone help me?
Thanks in advance!
Regards,
Carlos.
Solved! Go to Solution.
Jul 5, 2020 08:39:08 PM by Aleksandar D
Hi Carlos,
One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jul 5, 2020 09:59:43 AM by Petra R
Carlos M wrote:
I hope you are all doing well under the difficult circunstances.
I have a problem: I set up my "Get Paid" tab and wanted to used my Payoneer account but the system did not give me the choice to insert the email of my Payonner account, instead automatically asigned a short ID (xxxxxxxxxxxx).
That's your Upwork ID.
Jul 5, 2020 10:15:20 AM by Carlos M
Jul 5, 2020 01:48:59 PM by Carlos M
I just want to clarify as I think I didn't phrase correctly my question before.
When I introduced my PayPal account as I means to get paid, I was asked for my PayPal address used for that but when I did the same for Payoneer I did not so all I see is my ID so my question is that if after being activated I would have the oportunity to provide my Payoneer account email to be able to get paid.
I hope this time is clearer 🙂
Thanks in advance for your time and help.
Regards,
Carlos.
Jul 5, 2020 06:11:21 PM by Carlos M
Jul 5, 2020 08:39:08 PM by Aleksandar D
Hi Carlos,
One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jun 8, 2021 11:45:23 PM by Mohammed M
Hi,
Today my earnings were automatically transferred to a Payoneer account which is named as per my user ID name which I have set a long time ago. usually the I receive notifications when earnings are available, at that time I usually put the transfer to a local bank. But this time the transfer was automatic and went to my Payoneer account which I do not use anymore. So how can I get it back and then transfer it to my local bank account?
I removed the Payoneer account from my payment methods. But I could not see the details of that account I mean which email the Payoneer was connected to because when I logged in to the Payoneer account there is no amount available.. 😞
Can you help please solve this issue?
Thanks beforehand!
Jun 9, 2021 12:35:36 AM by Aleksandar D
Hi Mohammed,
It looks like the funds were sent automatically according to the Automatic Payment Schedule. Unfortunately, it's not possible to cancel the transaction at this moment as it was already processed from our end. I suggest that you reach out to Payoneer support regarding your funds as they should be able to help you with that. Also, make sure to check this help article to learn more about the Automatic Payment Schedule and how you can set it up to suit your needs.
Thank you.
Jun 9, 2021 01:46:44 PM by Mohammed M
Understood and thanks so much Aleksandar.
I am confused a bit because on Upwork it did not show my Payoneer ID or email. I already spoke with Payoneer cs and they told me no funds are visible and asked to wait. In the meantime If you could let me know the Payoneer ID or email the transfer has been initiated along with the transaction number then I can ask the Payoneer CS to cross-check their server.
Thanks again 🙂
Jun 17, 2021 10:27:06 AM Edited Jun 17, 2021 11:16:56 AM by Bojan S
Hi Andrea,
I spoke with Payoneer customer service as I still did not receive my funds yet so they've mentioned the following ( Also see attached 😞
Quote:
The payment still not loaded and processed to your Online Payoneer account. In order to fix this issue kindly reprocess again your payment in Upwork, so that your payment will automatically and directly to your USD balance account.
Unquote:
Also, is it possible to send the funds to my local bank account instead of the Payoneer account?
Thanks and looking forward to hearing your positive response fixing this issue.
**Edited for community guidelines**
Jun 17, 2021 11:19:12 AM by Bojan S
Hi Mohammed,
Thank you for following up. We’ll have one of our agents reach out to you via a support ticket to look into this and assist you accordingly.
Jun 17, 2021 11:22:49 AM by Mohammed M
Much appreciated Bojan, Thanks!
Looking forward to hearing your soonest reply solving this issue.
Regards,
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