Dec 27, 2019 03:53:42 AM by Laila Aurely O
Solved! Go to Solution.
Dec 27, 2019 04:06:39 AM by Goran V
Hi Laila,
Unfortunately we can't cancel a withdrawal once it's initiated. Rest assured, since the bank account is not correct, your funds will be reversed back to Upwork. Thank you.
Dec 27, 2019 04:06:39 AM by Goran V
Hi Laila,
Unfortunately we can't cancel a withdrawal once it's initiated. Rest assured, since the bank account is not correct, your funds will be reversed back to Upwork. Thank you.
May 17, 2020 04:07:58 AM by Shiela C
Hello i have the same problem.
I put my card number instead of account number.
So maybe it is the reason why until today my withdrawal is doesnt appear on my BDO bank account.
How to reversed it and put it on my "available or pending withdrawal" those funds.
Or who should i call to report it the bank or Upwork?
May 17, 2020 05:09:59 AM by Aleksandar D
Hi Shiela,
If there are any issues with your withdrawal, the funds will be reversed back to your Upwork account.
Thank you.
May 17, 2020 07:30:05 AM by Shiela C
How many working days until it reversed back to my upwork account? That was my 1st week earnings.
I already updated my account number, can i received my 2nd week earnings this coming week to my new account number? how many days or hours does it take?
May 17, 2020 08:37:48 AM by Aleksandar D
Hi Shiela,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 21, 2021 05:26:54 PM by Dianne Hope T
Hello,
I've mistakenly input my card number instead of my bank account number and today is the 7th working day that I withdrew the money from Upwork last 13th of October 2021. What best should I do? Can you help me trace my money and back it in Upwork?
Thank you so much, and have a nice day!
Best,
Dianne
Oct 21, 2021 06:06:34 PM by Avery O
Hi Dianne,
I checked this with the team, and they advised me to wait for the eighth business day to pass because that's the only time they can initiate a trace on the withdrawal. For cases like this, the transaction should automatically be rejected by your bank and then refunded back to your Upwork account. If the refund is not processed by 25-October, UTC, please come back here, and our team will assist you further.
Oct 21, 2021 07:33:16 PM by Dianne Hope T
Hello Avery,
I will be patiently waiting until next week. Hoping it will be refunded sooner than later.
Thank you, and have a nice day!
Best,
Dianne
Oct 22, 2021 09:15:38 AM by Dianne Hope T
Hello Avery,
This is egarding with my wrong account number issue. The money that I withdrew last Oct. 20, 2021, has been credited back to my Upwork account but my withdrawal dated Oct. 13, 2021, with Ref. ID number 418221096 is not yet credited back. Can you help me assist with these? The first one was credited back to me within 2 days only but the latter took so long.
Thank you very much, and have a nice day!
Best,
Dianne
Oct 22, 2021 03:04:28 PM by Bojan S
Hi Dianne Hope,
We understand that receiving your earnings the soonest is very important. Unfortunately, we aren’t able to initiate a trace earlier than 8 business days after the withdrawal is initiated. Please let us know if you still don’t see the funds on your account by the beginning of the next week.
Thank you!
Dec 18, 2022 04:24:55 PM by Nichole Brian M
Hi Avery,
Can you help me with this one as well? I had the same scenario where I withdrew my funds to my card number instead of the actual bank account number. Please advise. Thank you
Dec 18, 2022 05:24:28 PM by Avery O
Hi Nichole Brian,
This will automatically be rejected by your bank and will be refunded back to your account. If it's been more than eight business days and the funds are yet to be returned to your Upwork account, you can contact Upwork Support by clicking the "Get Support" button at the bottom of this page, or you can update us here, and our team will assist you.
May 22, 2020 12:03:44 PM Edited May 22, 2020 12:46:50 PM by Evan Jay P
May 22, 2020 12:34:05 PM by Bojan S
Hi Evan,
Could you please clarify your concern so that we can assist you accordingly or have the correct support team assist you?
Thank you.
May 28, 2020 11:55:32 PM by Evan Jay P
May 29, 2020 12:10:58 AM by Goran V
Hi Evan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
May 12, 2021 02:36:43 AM by Naecelle J
Hi!
I also have the same problem as I input my card number instead of my account number. May I kindly ask when is the earliest return of the fund? Please help. Appreciate.
May 12, 2021 04:07:03 AM by Aleksandar D
Hi Naecelle,
This withdrawal will return to your account once the transaction fails, which usually takes from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you. Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.
Thank you.
May 19, 2021 03:45:53 AM by Naecelle J
Jan 17, 2024 06:55:58 PM by Joy A
Hello mam,
Are you able to get your money back I had the same scenario.
Thank you
Jan 17, 2024 08:34:56 PM by Joanne P
Hi Joy,
Thanks for reaching out! Please know that this is an older thread. It seems like you also have an issue with withdrawing your earnings to the wrong account number. If this is the case, the funds will be refunded to your Upwork account, which usually takes 7 to 10 days.
May 19, 2021 03:48:54 AM by Goran V
Hi Naecelle,
If you haven't received your funds after 8 business days, feel free to follow up here and our team will assist you further. Thank you.
May 19, 2021 03:52:24 AM by Naecelle J
May 19, 2021 04:06:50 AM by Goran V
Hi Naecelle,
Today is your 5th business day, please be patient for 8 business days for the funds to be loaded on your account.
Rest assured, your funds are not lost and our team can initiate a trace on your transaction after 8 business days. Thank you.
Feb 27, 2022 04:19:54 AM by Khamille G
Hi, I also have the same problem. I put my debit card number instead of my account number. Will it be transferred back into my account and if so how many days would it take? Thank you
Feb 27, 2022 05:55:43 AM by NikolaS N
Hi Khamille,
If there are any issues with your withdrawal, the funds will be reversed back to your Upwork account. The withdrawal should return to your account once the transaction fails, which usually takes from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you.
Jul 23, 2021 08:52:00 AM by Hamza A
HI there! Unfortunately i put the wrong account number and i just realised today when i am suppose to recieve the payment today ,what is the best solution for this ?AS I COULD SEE THE replies already how many days could it take to reverse back my payment ??
If i update the delete the payment method and enter the correct one will it effect if the payment get reversed ?
Jul 23, 2021 09:32:25 AM by Andrea G
Hi Hamza,
Feel free to update your payment method, this should not affect the reversal.
Jan 25, 2022 09:50:43 AM by Daisy Rich N
Hi I have the same problem. I realised that I entered my card number instead of my account number. I already received the payment confirmation in my email but still the money is not in my bank account. I have a reference number here 446062981. I just want to know, how long will it take for the money to return to my upwork account? Thanks.
Jan 25, 2022 10:07:22 AM by Petra R
Daisy Rich N wrote:I just want to know, how long will it take for the money to return to my upwork account?
Usually, a week to 10 days, sometimes a bit longer.
Feb 27, 2022 05:23:52 AM by Petra R
The money will return to your Upwork account within one to two weeks.
Feb 27, 2022 05:28:25 AM by Khamille G
Do I need to contact my bank for this? Or should i just wait?
Feb 27, 2022 05:35:46 AM by Sushant B
You can contact your bank concerning this, sure, but keep in mind that the money is going to return to you anyway.
Feb 27, 2022 05:38:50 AM by Petra R
Khamille G wrote:Do I need to contact my bank for this?
Absolutely no point. Just wait. In the meantime, make sure you change it so it can't happen again
Feb 27, 2022 04:40:17 AM by Khamille G
Hi, i had the same problem. I just want to know if your problem was resolved and how many days did it take for you to get your refund?
Sep 29, 2020 12:28:31 AM by Jeddahnezz D
Sep 29, 2020 12:33:02 AM by Goran V
Hi Jeddahnezz,
Please go to Settings > Get Paid > and next to your payment method click on the three dots, here you will have the option to remove it.
Once you`ve done this, you can add it again. Thank you.
Jul 2, 2021 02:29:05 AM by Clarisse B
Jul 2, 2021 02:42:29 AM by Goran V
Hi Clarisse,
Since your account number is not correct, your funds should be reversed back to your Upwork account. If you haven't received the funds after 8 business, feel free to follow up here and our team will assist you further. Thank you.
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