Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 13, 2020 01:19:10 PM by Bojan S
Hi Muhammad Awais,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Nov 13, 2020 02:16:05 PM by Muhammad Awais S
Nov 13, 2020 02:43:08 PM by Bojan S
Hi Muhammad Awais,
I'm sorry to hear about the trouble this caused. Could you please try adding your billing method by using this link? You'll see the options available to you and add one of those.
Feel free to reach back to us if you need any further assistance.
Thank you!
Nov 14, 2020 01:08:10 AM Edited Nov 14, 2020 01:15:55 AM by muhammad t
same thing going on along with me help ... please
cleared cache and cookies
Nov 14, 2020 09:29:55 AM by Aleksandar D
Hi there,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method.
Additionally, please note that your profile must represent you as an individual and that all the information in your profile needs to be accurate, truthful, and verifiable.
Thank you.
Nov 14, 2020 10:09:05 AM by Muhammad Awais S
Nov 14, 2020 01:10:01 PM by Aleksandar D
Hi Muhammad,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 15, 2020 03:49:53 PM by Mohammed H
Dear Sir,I need to buy more connects but my payment is not accepted.Please advise
Nov 15, 2020 05:00:24 PM by Luiggi R
Hi Mohammed,
I'm sorry to hear you've had trouble buying Connects. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 15, 2020 05:28:05 PM by Ashish D
Nov 16, 2020 11:25:10 PM by Muhammad A
My Debit Card cannot except when I request to purchase a membership plane or buying Connects.
Nov 16, 2020 11:41:29 PM by Goran V
Hi Muhammad,
I would recommend to add another billing method and make sure that your account is enabled for international charges. Thank you.
Nov 17, 2020 11:11:31 PM by Sandipan M
Hello, I have a agency profile and then I added my credit card to buy connects to start bidding from my freelancer profile. The card got added but when I clicked to buy connects my money got deducted from my card and I have not recievd my connects either. Under billing methods its is showing payment declined. Please resolve this issue asap.
Nov 18, 2020 12:01:57 AM by Aleksandar D
Hi Sandipan,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 18, 2020 06:55:03 AM by SHIVANAND N
Select the "Add Connects" button to continue. this is the error I am getting after successful payment.
Nov 18, 2020 07:44:41 AM by Aleksandar D
Hi SHIVANAND,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 18, 2020 09:12:16 PM by Talha R
"Your payment could not be processed" i got this error every time i try to buy connects. although i am new to upwork but these things really frustrate me.kindly help me
Nov 18, 2020 11:01:19 PM by Joanne P
Hi Talha,
I checked, and it looks like you have already purchased Connects successfully.
Nov 18, 2020 11:05:05 PM by Ashish D
Nov 19, 2020 03:59:50 AM by Amir Hamza F
i am unable to buy connects with my master card
it pop up with a msg that
"we are unable to authorize your card, please add another billing method"
can you help me with this
Nov 19, 2020 04:31:33 AM by Aleksandar D
Hi Amir,
Please check with your bank for more information on why the specific charge was declined. In the meantime, you can check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Aug 6, 2019 02:28:32 AM by Jakov Z
Hello,
I am constantly seeing upwork ads: "buy 1 connect for 0.15$". But when I go and actually try to buy it, this is what it says: Your membership plan 'Freelancer Basic' doesn't support purchasing connects. Upgrade your plan.
Aug 6, 2019 02:43:17 AM by Petra R
Jakov Z wrote:I am constantly seeing upwork ads: "buy 1 connect for 0.15$". But when I go and actually try to buy it, this is what it says: Your membership plan 'Freelancer Basic' doesn't support purchasing connects. Upgrade your plan.
Your account will be charged$6.25This amount includes a VAT charge @ 25%.Your new Connects balance will be5
You may still be on the old plan where you had 60 free connects a month, but can't buy Connects without upgrading to Plus, and then they cost $ 1 each.
Aug 6, 2019 02:47:46 AM by Jakov Z
Yes, I think that's it. Is there any way for me to have a plan in which I can buy connects for 0.15$?
Aug 6, 2019 03:22:24 AM by Vladimir G
Hi Jakov,
I checked and can confirm you're still on the previous Basic plan, on which purchasing Connects wasn't an option. I requested for your account to be migrated to the new Basic plan and expect you should be able to purchase bundles of Connects at $0.15 per Connect in a couple of hours from now, if not sooner.
Feel free to follow up if you have any questions or need further assistance.
Aug 6, 2019 03:49:01 AM by Vladimir G
Hi Jakov,
As an update, your account has been migrated and you should be able to see the option to purchase Connects from your account. Good luck!
Aug 6, 2019 04:13:17 AM by Jakov Z
Hi Vladimir,
I can do it now. But now it says this: Membership Connects 0 per month
Aug 6, 2019 10:19:06 AM by Vladimir G
Hi Jakov,
That is correct, you have been moved to the new default Basic membership plan which no longer includes a free allotment of Connects but does offer an option to purchase Connects. Note that you would have been moved to the updated membership plan automatically shortly since almost all freelancers have been moved to paid Connects already. You can learn more about the new Connects structure and pricing here and here, let us know if you have any questions.
Sep 29, 2020 08:29:43 AM by Shahid I
I've successfully added visa account but facing error that payment could not be processed while everything is alright from bank.
need help!
Sep 29, 2020 08:58:03 AM by Bojan S
Hi Shahid,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Oct 1, 2020 07:50:42 PM by Joanne P
Hi Ria,
I checked your account, and it looks like the decline error was from your bank. You may need to reach out to your issuing bank about this so that they can assist you further regarding the specific decline error. You may also consider adding a different billing method to purchase Connects. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Dec 1, 2020 03:48:56 PM by Temitope E
Hi,
Anytime I want to buy connects it keeps telling me "
Dec 1, 2020 05:51:16 PM by Joanne P
Hi Temitope,
If the issue persists, please let us know.
Dec 2, 2019 08:37:19 PM by Engage I
Hi,Vladimir.
I reached same problem which can not buy connects.
So I tried to upgrade account plan from basic to plus.
Also this trying was failed too.
Can you help me
Dec 2, 2019 11:34:33 PM by Avery O
Hi Engage,
It looks like you have already been assisted by the Customer Support Team for the same issue through a support ticket. Kindly refer to your tickets with Ticket #27238816, and Ticket #27235548 for more information about your concern.
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