Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[hassan_hyder]

I have done to add billing method with VISA debit card and then goes to activate membership plan then this messege occurs:  Your payment could not be processed. Please choose an alternate payment method or retry again later.

Please help me.

[AleksandarD]

Hi Syed,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[hassan_hyder]

Thanks dear, I am waiting.

[kimundia-wax]

I want to buy tokens via PayPal. I don't have a credit or debit card. How do I proceed?

[sufiyan2016]

Hi Bro, i think you are questioning about the Monthly connects (to apply on Jobs) if so then the Third option is to Buy them from your earnings. just wait to earn some money then you can buy connects.

[AleksandarD]

Hi William,

You should be able to use PayPal to purchase connects. Please go to this page and check all the available options for you. Additionally, one of our team members will reach out to you directly via a support ticket to assist you further with setting up a billing method.

Thank you.

[rm241993]

Hi Upwork I cannot buy a connects using my visa card. It always said that the payment was declined. I tried to fix the problem on payment method setting but it always said I need to contact the issuing bank.

[niravbhuva1]

Also not able to pay with other debit cards

[BojanS]

Hi Nirav, 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[BojanS]

Hi Raymark,

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 

Thank you for reaching out to us.

[anwarup]

Hello,

I was trying to buy connects and tried to pay by my VISA credit card but receiving "We are unable to authorize your card. Please add another billing method or contact your issuing bank." this message all the time. I have communicated with my bank and they said upwork is requesting to debit $0 and that is why my request is declining. Do not know what to do? Plz help.

Regards,

Md A Hasan

[g_vasilevski]

Hi Md Anwarul,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[codergaint]

Hello All,

I'm new to upwork. I was adding my prepaid card and already buy some connect with this. But today when I wanted to upgrade my profile to upwork plus it say's "Your payment could not be processed. Please choose an alternate payment method or retry again later." 

For your kind information, I've enough balance on my card (30USD+) and I can purchase connect with this card but can't upgrade my membership plan.

Please help me to upgrade my profile.

Thanks in advance.

[AveryO]

Hi MD, 

I checked your account and can confirm that your MasterCard declined this transaction. Please contact your bank to resolve this directly with them. 

In the meantime, please add an alternative billing method to be able to purchase Connects on Upwork. 

[fairyyyyy]

Hi. I can't buy connects as well using my debit card. It has sufficient balance and I have used it to pay my other bills but still it won't let me use it to buy connects. Please help.

[parth3989]

Hello Fariza

i always buying connects with credit card only so you should have to try with it
because by using debit card for international transaction our banks are not allowed to do that

still if you have query you can ask about support of upwork team

[AveryO]

Hi Fariza, 

I checked your account and can confirm that your bank has declined the transaction from Upwork. Kindly contact your bank directly to resolve this issue. 

In the meantime, please add an alternative billing method to be able to purchase Connects for your account.

[muhammadawais111]

I contacted the bank. Upwork deduct my bank balance but not give any connect.

I received  the messages from my bank, they inform me that upwork withdraw money from my bank account.

Still upwork did not give any connects. 

I need help to buy connects.

Thanks!

[BojanS]

Hi Muhammad,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[cunninghamj]

I too am unable to purchase connects. I can enter CC info but it goes nowhere! Please help!!!

[BojanS]

Hi Joseph,

Looks like you were able to successfully add your billing method and purchase connects. Feel free to reach back to us if you need any further assistance.

Thank you!

[saqibmuneeb]

I am getting Unable to Verify your Payment Method. Please contact your Bank error.I contacted my Bank & they said that there is no problem & you can pay easily with your card.Please solve my issue as I want to buy connects for working.

[g_vasilevski]

Hi Saqib,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[joaoeudes7]

I'm having trouble buying connecters

[g_vasilevski]

Hi Joao,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.