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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Syed Hassan's avatar
Syed Hassan H Community Member

I have done to add billing method with VISA debit card and then goes to activate membership plan then this messege occurs:  Your payment could not be processed. Please choose an alternate payment method or retry again later.

Please help me.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Syed,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Syed Hassan's avatar
Syed Hassan H Community Member

Thanks dear, I am waiting.

William's avatar
William M Community Member

I want to buy tokens via PayPal. I don't have a credit or debit card. How do I proceed?
Sufiyan's avatar
Sufiyan K Community Member

Hi Bro, i think you are questioning about the Monthly connects (to apply on Jobs) if so then the Third option is to Buy them from your earnings. just wait to earn some money then you can buy connects.Smiley Happy

Aleksandar's avatar
Aleksandar D Community Manager

Hi William,

 

You should be able to use PayPal to purchase connects. Please go to this page and check all the available options for you. Additionally, one of our team members will reach out to you directly via a support ticket to assist you further with setting up a billing method.

 

Thank you.

~ Aleksandar
Upwork
Reymark's avatar
Reymark S Community Member

Hi Upwork I cannot buy a connects using my visa card. It always said that the payment was declined. I tried to fix the problem on payment method setting but it always said I need to contact the issuing bank.
Nirav's avatar
Nirav B Community Member

Also not able to pay with other debit cards
Bojan's avatar
Bojan S Community Manager

Hi Nirav, 

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Bojan's avatar
Bojan S Community Manager

Hi Raymark,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us.

 

~ Bojan
Upwork
Md Anwarul's avatar
Md Anwarul H Community Member

Hello,

I was trying to buy connects and tried to pay by my VISA credit card but receiving "We are unable to authorize your card. Please add another billing method or contact your issuing bank." this message all the time. I have communicated with my bank and they said upwork is requesting to debit $0 and that is why my request is declining. Do not know what to do? Plz help.

 

Regards,

Md A Hasan

Goran's avatar
Goran V Retired Team Member

Hi Md Anwarul,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

 

~ Goran
Upwork
MD Abu's avatar
MD Abu Y Community Member

Hello All,

I'm new to upwork. I was adding my prepaid card and already buy some connect with this. But today when I wanted to upgrade my profile to upwork plus it say's "Your payment could not be processed. Please choose an alternate payment method or retry again later." 

For your kind information, I've enough balance on my card (30USD+) and I can purchase connect with this card but can't upgrade my membership plan.

Please help me to upgrade my profile.

Thanks in advance.

Avery's avatar
Avery O Community Manager

Hi MD, 

 

I checked your account and can confirm that your MasterCard declined this transaction. Please contact your bank to resolve this directly with them. 

In the meantime, please add an alternative billing method to be able to purchase Connects on Upwork. 


~ Avery
Fariza's avatar
Fariza M Community Member

Hi. I can't buy connects as well using my debit card. It has sufficient balance and I have used it to pay my other bills but still it won't let me use it to buy connects. Please help.

Parth's avatar
Parth R Community Member

Hello Fariza

i always buying connects with credit card only so you should have to try with it
because by using debit card for international transaction our banks are not allowed to do that

still if you have query you can ask about support of upwork team

Avery's avatar
Avery O Community Manager

Hi Fariza, 


I checked your account and can confirm that your bank has declined the transaction from Upwork. Kindly contact your bank directly to resolve this issue. 

In the meantime, please add an alternative billing method to be able to purchase Connects for your account.


~ Avery
Muhammad's avatar
Muhammad A Community Member

I contacted the bank. Upwork deduct my bank balance but not give any connect.
I received  the messages from my bank, they inform me that upwork withdraw money from my bank account.
Still upwork did not give any connects. 
I need help to buy connects.
Thanks!
Bojan's avatar
Bojan S Community Manager

Hi Muhammad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Joseph's avatar
Joseph C Community Member

I too am unable to purchase connects. I can enter CC info but it goes nowhere! Please help!!!
Bojan's avatar
Bojan S Community Manager

Hi Joseph,

 

Looks like you were able to successfully add your billing method and purchase connects. Feel free to reach back to us if you need any further assistance.

 

Thank you!

~ Bojan
Upwork
Saqib's avatar
Saqib M Community Member

I am getting Unable to Verify your Payment Method. Please contact your Bank error.I contacted my Bank & they said that there is no problem & you can pay easily with your card.Please solve my issue as I want to buy connects for working.

Goran's avatar
Goran V Retired Team Member

Hi Saqib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Joao's avatar
Joao L Community Member

I'm having trouble buying connecters

Goran's avatar
Goran V Retired Team Member

Hi Joao,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

 

~ Goran
Upwork