Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 13, 2019 09:07:22 AM by Syed Hassan H
I have done to add billing method with VISA debit card and then goes to activate membership plan then this messege occurs: Your payment could not be processed. Please choose an alternate payment method or retry again later.
Please help me.
Dec 13, 2019 09:31:26 AM by Aleksandar D
Hi Syed,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 14, 2019 04:07:23 AM by William M
Dec 14, 2019 04:25:17 AM by Sufiyan K
Hi Bro, i think you are questioning about the Monthly connects (to apply on Jobs) if so then the Third option is to Buy them from your earnings. just wait to earn some money then you can buy connects.
Dec 14, 2019 04:49:48 AM by Aleksandar D
Hi William,
You should be able to use PayPal to purchase connects. Please go to this page and check all the available options for you. Additionally, one of our team members will reach out to you directly via a support ticket to assist you further with setting up a billing method.
Thank you.
Dec 16, 2019 07:02:54 AM by Reymark S
Dec 16, 2019 07:21:33 AM by Bojan S
Hi Nirav,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Dec 16, 2019 07:19:08 AM by Bojan S
Hi Raymark,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Dec 16, 2019 11:39:14 PM by Md Anwarul H
Hello,
I was trying to buy connects and tried to pay by my VISA credit card but receiving "We are unable to authorize your card. Please add another billing method or contact your issuing bank." this message all the time. I have communicated with my bank and they said upwork is requesting to debit $0 and that is why my request is declining. Do not know what to do? Plz help.
Regards,
Md A Hasan
Dec 16, 2019 11:50:44 PM by Goran V
Hi Md Anwarul,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 17, 2019 03:18:40 PM by MD Abu Y
Hello All,
I'm new to upwork. I was adding my prepaid card and already buy some connect with this. But today when I wanted to upgrade my profile to upwork plus it say's "Your payment could not be processed. Please choose an alternate payment method or retry again later."
For your kind information, I've enough balance on my card (30USD+) and I can purchase connect with this card but can't upgrade my membership plan.
Please help me to upgrade my profile.
Thanks in advance.
Dec 17, 2019 05:17:27 PM by Avery O
Hi MD,
I checked your account and can confirm that your MasterCard declined this transaction. Please contact your bank to resolve this directly with them.
In the meantime, please add an alternative billing method to be able to purchase Connects on Upwork.
Dec 17, 2019 10:22:58 PM by Fariza M
Hi. I can't buy connects as well using my debit card. It has sufficient balance and I have used it to pay my other bills but still it won't let me use it to buy connects. Please help.
Dec 17, 2019 10:55:48 PM by Parth R
Hello Fariza
i always buying connects with credit card only so you should have to try with it
because by using debit card for international transaction our banks are not allowed to do that
still if you have query you can ask about support of upwork team
Dec 17, 2019 11:25:34 PM by Avery O
Hi Fariza,
I checked your account and can confirm that your bank has declined the transaction from Upwork. Kindly contact your bank directly to resolve this issue.
In the meantime, please add an alternative billing method to be able to purchase Connects for your account.
Dec 18, 2019 07:27:12 AM by Muhammad A
Dec 18, 2019 08:32:13 AM by Bojan S
Hi Muhammad,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Dec 18, 2019 01:50:40 PM by Joseph C
Dec 18, 2019 03:24:46 PM Edited Dec 18, 2019 03:42:12 PM by Bojan S
Hi Joseph,
Looks like you were able to successfully add your billing method and purchase connects. Feel free to reach back to us if you need any further assistance.
Thank you!
Dec 18, 2019 11:45:12 PM by Saqib M
I am getting Unable to Verify your Payment Method. Please contact your Bank error.I contacted my Bank & they said that there is no problem & you can pay easily with your card.Please solve my issue as I want to buy connects for working.
Dec 18, 2019 11:55:52 PM by Goran V
Hi Saqib,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 19, 2019 05:44:29 AM by Goran V
Hi Joao,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.