Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 14, 2019 11:37:37 AM by Sai K
hello
iam also having the same problem: paypal charge failed, please help.
Sep 14, 2019 02:26:46 PM by Joanne P
Hi Sai,
One of our team members will reach out and assist you directly via support ticket, thank you.
Sep 14, 2019 08:45:39 PM by Sai K
tried with another card,.. still faceing same problem... my cards are working fine with other websites..
is it payment gateway problem?
Sep 14, 2019 10:38:37 PM by Aleksandar D
Hi Sai,
I'm sorry for the inconvenience this has caused you. I checked and it seems that you already have an open ticket regarding the issue you are experiencing. I already followed up with the team handling your case and you can expect an update on your ticket in a timely manner.
Thank you.
Oct 5, 2019 12:38:01 PM by Sam F
Hi
I have same issue
"I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? (other payments via paypal have always been fine)"
Please help
Oct 5, 2019 03:40:51 PM by Joanne P
Hi Sam,
One of our team members will reach out and assist you directly via support ticket, thank you.
Feb 12, 2020 08:30:19 PM by Avery O
HI Jorgji,
I checked your account and it looks like you need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork. Please try these steps, and retry the transaction to see if the issue will persist.
Feb 13, 2020 10:17:28 AM by Jorgji J
Feb 13, 2020 10:38:49 AM by Bojan S
Hi Jorgji,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
May 16, 2020 09:47:11 AM by Mohammed A
May 16, 2020 11:57:40 AM by Joanne P
Hi Mohammed,
One of our agents will reach out and assist you directly via a support ticket. Thank you!
May 29, 2020 10:24:19 AM by Wayne R
Hi Timm,
I am having the same problem. Please could you help?
Thanks
May 29, 2020 11:01:47 AM by Bojan S
Hi Wayne,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
Jul 7, 2020 04:44:10 PM by Mohammad Aarish K
hi , i just created a freelancer account 2 days ago and a agency account as well ,the problem is i am out of connects and i get the profile is on hold for id verification notification on bot profiles and i am also unable to buy connects or membership for any of my account my paypal is also connected with both and i have connected my debit cards as well but everytime i try to but a membership or connects i recieve same notification of charge failed for both cards and paypal ,please help me ,my paypal account is also 2 days old only but my cards are working for over a year both domestically and globally , i need fast help as i might be loosing a lot of work.
thanks
Jul 7, 2020 08:54:16 PM by Joanne P
Hi Mohammad Aarish,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 3, 2020 04:03:17 AM Edited Oct 3, 2020 09:07:48 AM by Nikola S
Hi Ashvin,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.
Aug 12, 2018 01:28:14 AM by Joanne P
Hi Maximilian,
I'm sorry that you're having trouble. I requested someone from our customer support team to
assist you directly. Thank you!
Aug 17, 2018 03:25:05 AM by Giorgio B
hello i'm having the same problem could you please get sombody to contact us
Aug 17, 2018 03:51:32 AM by Bojan S
Hi Giorgio,
One of our team members will reach out to you and assist you further, thank you for reaching out to us!
Aug 21, 2018 04:29:43 AM Edited Aug 21, 2018 04:30:49 AM by Jop V
I'm having the same problem. Would like to hire a freelancer asap. Can you help me.
Aug 21, 2018 04:43:08 AM by Goran V
Hi Jop,
Yes, our team will reach out to you shortly and assist you further with this. Thank you.
Aug 29, 2018 11:11:36 AM by John Kenneth C
Aug 29, 2018 11:28:36 AM by Goran V
Hi John,
Your client will need to contact us directly here or our customer support so that we can assist him with this. Thank you.
Oct 4, 2018 02:18:44 AM by Iris W
"Thank you for reaching out to us." Come on. This is a business and the right person should be ditectly contactable. Not hit and miss through a third party.
Oct 3, 2018 10:07:35 PM by Iris W
Probably still waiting for":the team." Also how will you know it is correct advice.
Oct 3, 2018 11:41:25 PM by Goran V
Hi Iris,
You can reach out to our customer support directly on this Link, our team will also create a ticket for you where you can share more private details so that we can assist you further.
I`m not sure if you`re having any issues with your billing method, if you would like to get help in our community here please summarize your issue and share more details with us.
If you have any additional questions feel free to post them here, thank you.
Sep 12, 2018 12:44:01 AM by Nabeel Z
My paypal charge failed due to insufficient balance in paypal. but as i have recharged, it is still not working. i am hiring a person . please guide.
Sep 12, 2018 12:57:09 AM by Goran V
Hi Nabeel,
One of our team members will reach out to you directly via ticket and assist you further with this. Thank you.
Sep 14, 2018 06:48:10 AM by Goran V
Hi Baha'a,
Our team will reach out to you as well and assist you further with this. Thank you.
Oct 16, 2018 01:35:36 AM by Jenny N
Hello,
I have the same problem...when I added the billing method, there were shown that PayPal charge failed.
Please help solve this problem?
Oct 16, 2018 02:11:01 AM by Goran V
Hi Jenny,
Our team will reach out to you directly and assist you further with your billing method. Thank you.
Oct 3, 2018 10:02:41 PM by Iris W
See this is not something the community should be able to tell you!. Why dont they have a company support person to handle these things. I am not happy that there is no direct
company structure.
Good luck.
Nov 6, 2018 06:56:49 AM by Goran V
Hi Daniel,
One of our team members will reach out to you directly and assist you further with your billing method. Thank you.
User | Count |
---|---|
462 | |
359 | |
287 | |
261 | |
233 |